I hear you... All I can do is make noise, and then wait to see if anyone takes notice.
GM definitely needs to take a look at it's problem resolution protocol, as it appears broken when a car rolls in that doesn't fit the "norm" of events. (Unless it truly is GM's intent to avoid dealing with problem car owners.)
My dealership is AWESOME, and if my car were "normal", there would be no problem. - - and while the Assistant Service Manager assures me that as long as he works there, he will personally see to it, that future problems are taken care of at no charge (or minimal charge) to me - that is not quite enough. As his offer is only good, 1) while he works there, and 2) at that dealership. Since I purchased this car for travel - there is a good chance I may have to take it to another dealer, possibly in another state - and those things I will definitely have to pay for. And if he ever moves out of that position for any reason, I lose my "coverage".
My company is the worlds largest manufacturer and distributor of products to support the ACH, Debit, Credit, and Wire Transfer markets. We buy a LOT of products ourselves from a lot of venders. We realize that venders will screw something up - it happens all the time.. BUT :: What separates one vender from another is what happens when they screw up. Believe me when I tell you that vendors that do not step up to the plate when they screw up, don't not stay on our vendor list for long. I have watched our buyers disconnect $250k a month accounts, over a $3000 screw up they wouldn't fix.
GM hasn't quite learned that lesson - - - yet... To take ownership and make good on their screw ups.
By the way - I am not mad, or upset even, that I haven't heard back from Breanne. Along with a couple of other simple questions, I had sent a couple of PM's inquiring how I go about changing my assigned District Representative. She (nor anyone else) never responded to them. And I actually did not expect her to.
I am thinking she is just a Media Mouse. There have been a few of them posting here, but they all say exactly the same thing. "Glad to hear you are enjoying your Cadillac", "Contact me with your VIN and I'll look that up", and "Did you contact your dealership about that?" But observing, I don't see them doing much outside of that. I don't think they are actually part of the true Cadillac Customer Service team - - if they were, I should have gotten an email/phone/PM contact long ago, as they should have reported me to someone somewhere. I am thinking they are part of the Media group assigned to promote GM products on the web. of which they do a fine job of that.
Of course, all of this is conjecture :: WE could just ask her, and see if she answers! So - - Hey there Breanne - who do you actually work for, and what are your responsibilities? And while we are at it... what happened to Jeff?
If anyone directly connect to GM actually openly helps people in here, it would be Chris, or "Rippy" as many of us fondly call him, and he doesn't work for GM, but rather, he works for a dealership. Thank you Rippy, for all the things you have done for us.
In closing - my SRX did a weird thing for the first time, this morning... Backed out of my driveway, into the street... Stopped... put it in Drive... and taking off, it revved up and then slowly took off.. like it was slipping. Once I was rolling, everything went normal for the rest of my journey. I'll be watching to see if it does THAT again.