Open Letters to Cadillac Corporate Discussion, Cadillac Service in Item Specific Cadillac Discussion; I've owned (3) new Cadillacs over the past 6 years. Each time, the sales side of the house is wonderful ...
I've owned (3) new Cadillacs over the past 6 years. Each time, the sales side of the house is wonderful to work with, but the service area is another story. I'd rather take my car to Pep Boys.
My most recent example:
The driver side, front end wheel/suspension is making a strange noise. I scheduled service, and mentioned that there is a TSB on the control arms. Even though my car is still under warrenty (only has 15K on the clock), Cadillac service decides to charge me for the 15K 'service' to inspect the brake systems, etc.... So I basically had to pay around 200 bucks for a warrenty repair, which by the way was the defective upper and lower control arms. Not happy.
I do understand your frustration. I might suggest that you find another dealer to work with because as much as I detest recent quality control, the dealer makes the difference. They can get amazing things done for you if they so desire - in or out of warranty.
It might also be worth a call to cadillac customer service to discuss that particular dealer. In my experience, they come down pretty hard on dealers for such things as you describe.
Just my 2 cents that GM should take a page from the Saturn dealership experience and apply it to Cadillac. Saturn has very high customer satisfaction even though their product line has been pretty stagnant for years. Cadillac has some great cars but what good are great cars if the dealer treats the customers like crap?