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Open Letters to Cadillac Corporate Discussion, Cadillac Service in Item Specific Cadillac Discussion; I've owned (3) new Cadillacs over the past 6 years. Each time, the sales side of the house is wonderful ...
  1. #1
    mgm2003 is offline Cadillac Owners Member
    Automobile(s): Cadillac
    Join Date
    Nov 2006

    Cadillac Service

    I've owned (3) new Cadillacs over the past 6 years. Each time, the sales side of the house is wonderful to work with, but the service area is another story. I'd rather take my car to Pep Boys.

    My most recent example:

    The driver side, front end wheel/suspension is making a strange noise. I scheduled service, and mentioned that there is a TSB on the control arms. Even though my car is still under warrenty (only has 15K on the clock), Cadillac service decides to charge me for the 15K 'service' to inspect the brake systems, etc.... So I basically had to pay around 200 bucks for a warrenty repair, which by the way was the defective upper and lower control arms. Not happy.

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  3. #2
    LLT is offline Cadillac Owners Fanatic
    Join Date
    Jun 2006

    Re: Cadillac Service

    I do understand your frustration. I might suggest that you find another dealer to work with because as much as I detest recent quality control, the dealer makes the difference. They can get amazing things done for you if they so desire - in or out of warranty.

    It might also be worth a call to cadillac customer service to discuss that particular dealer. In my experience, they come down pretty hard on dealers for such things as you describe.

    Good luck and I hope things work out.

  4. #3
    dp102288's Avatar
    dp102288 is offline Cadillac Owners Connoisseur
    Join Date
    Apr 2006
    North Brunswick, NJ

    Re: Cadillac Service

    I wouldn't have paid them for doing the work. I would have told them that I do not want the 15K mile service at this time.

    You should get another dealer. And let your old dealer know why you are changing to a new one.

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  6. #4
    harrison512 is offline Cadillac Owners Member
    Automobile(s): 2003 Cadillac CTS
    Join Date
    Dec 2006
    Austin, TX

    Re: Cadillac Service

    Just my 2 cents that GM should take a page from the Saturn dealership experience and apply it to Cadillac. Saturn has very high customer satisfaction even though their product line has been pretty stagnant for years. Cadillac has some great cars but what good are great cars if the dealer treats the customers like crap?

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