Open Letters to Cadillac Corporate Discussion, Corvette-Cadillac Europe in Item Specific Cadillac Discussion; When I initially researched the idea of bringing the Z over to Italy, I somehow managed to work my way ...
When I initially researched the idea of bringing the Z over to Italy, I somehow managed to work my way up to Manager in the Corperate Office - Neatherlands. Anyways, this guy walked me though the warranty options along with various related questions and always replied within 24 hours.
As most know, I ended up selling the Z and buying the V and this guy verified my 4 year bumper-to-bumper warranty transfer over here and set me up with my local dealer info along with my 24/7 road side assistance phone # for all of Europe. Then yesterday, some 2 months after my last contact, I get a e-mail from him just saying hi and hoping things are getting settled in.
Why can't GM Corperate USA be this interactive with it's high end customers? I swear it's a difference of night and day!
I really hope the cronies back in Detroit somehow get to read this. The way this man has performed is what generates customer loyalty! You definately need to get the Europeans in the Neatherlands Office to train you clowns on what customer service is supposed to be about.
It's a hughe difference that in Europe only a handfull of (new generation) Cadillacs are sold. The setup of the European Cadillac Dealership is all new, as before the dealership of Cadillac and Chevrolet went through the Opel dealer.
Being it such a small market in Europe makes it easy to almost know all the Cadillac owners in Europe practically personally. I really like the service now, as you can also contact Cadillac Europe almost personally for any issues. You cannot compare that with USA...