Wheel Hop, How much would you pay? Here is the LETTER

[DgtalPimp]

Front page news.

V owners rock the factory... news at 11:00

[Xylar]

Just sent my letter out to ya......

[M5eatr]

My letter is also in the mail to you and GM.

[DgtalPimp]

In the mail to ya.

[DgtalPimp]

I got an email back yesterday from Cheryl Zerbe at Cadillac. Here is the email she sent me.


Dear Mr. XXXXXXXXX,

Thank you for contacting the Cadillac Customer Assistance Center to bring your concerns to our attention. I sincerely apologize for any inconvenience you are experiencing with your 2004 CTS-V, as I understand that vehicle concerns can be incredibly frustrating.

I would like to review your Vehicle Identification Number to determine that your vehicle is or is not included in any recalls at this time.

I welcome your comments and thank you for taking the time to write to us. Vehicle concerns are of great concern to us, and we would like the opportunity to address your concerns and assist you further if needed. Due to the nature of your concern, we would like to discuss your concerns via telephone and gain some additional information.

Since you have not provided us with a telephone number where we may reach you, please contact the Cadillac Customer Assistance Center at: 1-800-458-8006. Customer Relationship Managers are available and can assist with your concerns 24 hours a day, 7 days a week.

You may also contact me direct at: 1-866-932-4368 extension: 38483. My hours available are: Monday through Friday, 7:30am to 3:30pm EST.

I have created a computer request with the information you have provided and have documented your concerns in our system. Your request number is 1-XXXXXXXXX. Please provide this service request number when contacting the assistance center.

Providing your request number in all correspondence will be greatly appreciated and will aid us in expediting a timely response.

Again, thank you for contacting Cadillac.

Sincerely,

Cheryl Zerbe
Customer Relationship Manager
Cadillac Customer Assistance Center



Just thought I would let you guys knwo what is going on.

[Groo-V]

Originally Posted by DgtalPimp

I got an email back yesterday from Cheryl Zerbe at Cadillac. Here is the email she sent me.


Dear Mr. XXXXXXXXX,

Thank you for contacting the Cadillac Customer Assistance Center to bring your concerns to our attention. I sincerely apologize for any inconvenience you are experiencing with your 2004 CTS-V, as I understand that vehicle concerns can be incredibly frustrating.

I would like to review your Vehicle Identification Number to determine that your vehicle is or is not included in any recalls at this time.

I welcome your comments and thank you for taking the time to write to us. Vehicle concerns are of great concern to us, and we would like the opportunity to address your concerns and assist you further if needed. Due to the nature of your concern, we would like to discuss your concerns via telephone and gain some additional information.

Since you have not provided us with a telephone number where we may reach you, please contact the Cadillac Customer Assistance Center at: 1-800-458-8006. Customer Relationship Managers are available and can assist with your concerns 24 hours a day, 7 days a week.

You may also contact me direct at: 1-866-932-4368 extension: 38483. My hours available are: Monday through Friday, 7:30am to 3:30pm EST.

I have created a computer request with the information you have provided and have documented your concerns in our system. Your request number is 1-XXXXXXXXX. Please provide this service request number when contacting the assistance center.

Providing your request number in all correspondence will be greatly appreciated and will aid us in expediting a timely response.

Again, thank you for contacting Cadillac.

Sincerely,

Cheryl Zerbe
Customer Relationship Manager
Cadillac Customer Assistance Center



Just thought I would let you guys knwo what is going on.

Let us know if you talk to them.....

On the recall point she made in her e-mail, it would be nice if recalls and "Service Bulletins" were publicly available somewhere. I have to believe there's at least a service bulletin out on this.

[TCSisOFF]

Whats more? You guys might think that this an issue prevalent in the V only.
You should see the laundry list off crap wrong with my non-V CTS.
And if you think any of you have it bad, I ended buying one with 1,500 miles on it that was a repo. That means I get an aftermarket warranty that is even harder to deal with.
Travis

[Joey'sVee]

Did anything ever come out of y'all mailing these letters? Any updates?

[terrible one]

What is wheel hop?

[nukeduster]

I've had wheel hop just driving a manual 3.6 CTS... One thing that will help in your battle is to mention the words "wheel hop is unsafe".

If you are experiencing wheel hop going into a turn, it is causing the car to become unbalanced and can cause you to lose control of the vehicle if you are in certain conditons.

Honestly, your best option is going to involve a lawyer drafting a letter, and potentially a class action. GM is too tight-belted right now for money to worry about people being "upset" over something that hasn't as of yet upset sales of the vehicle. People still love the V, and people are still buying it. Unless the status-quo changes, it'll take a lawyer to have GM officially admit that the problem even exists, let alone them designing a fix for it. Sad but true.