Here in Northern NJ there are a few EXCELLENT dealerships:
1) Brogan in Totowa NJ: Great team overall and VERY professional. Yes the service guys have the typical attitude but overall good people. Steve in the Vogue department is great with giving you deals.
2) Royal Cadillac Hummer in Florham Park: Another good dealership just not as aggressive in making business happen. The body shop does pretty good work as well.
The issue with having dealers just selling caddys is that the volume in not there to support the overhead. Now
Chevy dealers for example need serious dead wood clean-up in our state. You get a car serviced at Chevy and here is what happens:
1)
Automatically they make you feel off center, by this I mean a control drama where they make you feel like you are bugging them (you are always wrong and descriminating and they are right and deserve the benefitof the doubt)
2)
Ethics are out the window. To get a "Straight story" you have to EVERY TIME escalate issues to the service manager. Again the typical "you have a problem you can speak with teeh manager" is the front line service response. I had a battery die as a result of my car being left out all night with a door opena nd they told me it was my fault. How F_ing low does one go as to try to sneak there way out of responsibility. Even dealers who are so called "family friends" will charge you for everything extra that is possible.
3)
General USSR type of motivation: Remember the news casts on people doing ABSOLUTELY NO WORK in Russia in the 1980s. Where you go to a restaurant with a line outside and there are waitresses sitting in the back painting their nails? We'll I do and this is what Chevy dealers are like. You can NEVER get an appointment to stop by and have an issue ooked at or a quick check up done. Everything is so drawn out that you need to come in "next week" to get the smallest of issues looked at.
Come On ! It's not an MRI appointment..It's a light on the dash coming up or a certain noise under the hood! Then when the end of the day comes YOU have to call THEIR service group just to find out that"they could not get to it" or the, "parts are ordered". Again Lies on top of lies on top of lies.
GM Needs a serious audit and clean-up of each and every dealer in the US. An option would be having corporate BUY each and every dealership from the lazy ass b_stard families that own them now.(i.e. 3rd generation slugs that are in it for the rip-off)
