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Open Letters to Cadillac Corporate Discussion, Dealerships in Item Specific Cadillac Discussion; I bought my 2001 DTS at Royal in Florham park because it was caddy dealer only. The sales people know ...
  1. #16
    bjrobles is offline Cadillac Owners Member
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    Smile Re: Dealerships

    I bought my 2001 DTS at Royal in Florham park because it was caddy dealer only. The sales people know the product much better than
    multi dealerships.

    The service i get has been good

  2. #17
    oldgamer's Avatar
    oldgamer is offline Cadillac Owners Enthusiast
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    Re: Dealerships

    I don't care about showrooms and remodelling. I better go to HONEST mechanic in the auto-repair shop (if I'll find) than nice and comfortable steallership. I just hate these deallerships when they ripp you off just because they can. They lie. I read forum and I can see clearly that almost in all cases owners got more trouble after seen the dealler. The rule is: IF YOU CAN DO IT YOURSELF, JUST DO IT!.

  3. #18
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    kingofthe501 is offline Cadillac Owners Member
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    Re: Dealerships

    Braco Chev in Las Cruces, NM and El Paso are the only things that have caddies around here and I must say it was a change for the better when it went from Wallace chev to bravo but not by much. You'll know what I mean if you just watch the comercials. But of course we get a crappy combination dealership because we live on the border and there aren't too many really high class people around here.

  4. #19
    El Dobro's Avatar
    El Dobro is offline Cadillac Owners Connoisseur
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    Re: Northern NJ Dealers Caddy Good/Chevy's need a clean-up

    Quote Originally Posted by jerseyvette
    Here in Northern NJ there are a few EXCELLENT dealerships:
    1) Brogan in Totowa NJ: Great team overall and VERY professional. Yes the service guys have the typical attitude but overall good people. Steve in the Vogue department is great with giving you deals.
    2) Royal Cadillac Hummer in Florham Park: Another good dealership just not as aggressive in making business happen. The body shop does pretty good work as well.

    The issue with having dealers just selling caddys is that the volume in not there to support the overhead. Now Chevy dealers for example need serious dead wood clean-up in our state. You get a car serviced at Chevy and here is what happens:
    1) Automatically they make you feel off center, by this I mean a control drama where they make you feel like you are bugging them (you are always wrong and descriminating and they are right and deserve the benefitof the doubt)
    2) Ethics are out the window. To get a "Straight story" you have to EVERY TIME escalate issues to the service manager. Again the typical "you have a problem you can speak with teeh manager" is the front line service response. I had a battery die as a result of my car being left out all night with a door opena nd they told me it was my fault. How F_ing low does one go as to try to sneak there way out of responsibility. Even dealers who are so called "family friends" will charge you for everything extra that is possible.
    3) General USSR type of motivation: Remember the news casts on people doing ABSOLUTELY NO WORK in Russia in the 1980s. Where you go to a restaurant with a line outside and there are waitresses sitting in the back painting their nails? We'll I do and this is what Chevy dealers are like. You can NEVER get an appointment to stop by and have an issue ooked at or a quick check up done. Everything is so drawn out that you need to come in "next week" to get the smallest of issues looked at. Come On ! It's not an MRI appointment..It's a light on the dash coming up or a certain noise under the hood! Then when the end of the day comes YOU have to call THEIR service group just to find out that"they could not get to it" or the, "parts are ordered". Again Lies on top of lies on top of lies.

    GM Needs a serious audit and clean-up of each and every dealer in the US. An option would be having corporate BUY each and every dealership from the lazy ass b_stard families that own them now.(i.e. 3rd generation slugs that are in it for the rip-off)
    Brogan Cadillac in Totowa may be ok, but their sister store in North Brunswick leaves a lot to be desired. I've been jerked around there so much, I'll never go back again. Even my salesman quit because he had enough there.

  5. #20
    ben72227 is offline Banned
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    Re: Dealerships

    Parker Cadillac (Arkansas' ONLY exclusive Cadillac dealer) takes great pride in what they do and i must say they are a great dealership (especially for returning customers)

  6. #21
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    jjsocrazy is offline Cadillac Owners Fanatic
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    Re: Dealerships

    Speaking of Premium, ss a matter of fact my father works at Premium Cadillac in New Rochelle, NY. Great dealership, excellent service!!!

  7. #22
    ATL Fan's Avatar
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    Re: Dealerships

    Boy, I'm kinda glad I bought my Escalade used from my old man. I know he had problems with his dealership down in ATL dealing with uninformed service consultants. I've read in this forum that Lindsay Cadillac in Alexandria, VA is the best thing going in the D.C. area. Good for me I guess. Part of GM's problem is they have to many brands. They should $hit-can Pontiac and Buick and direct the cash to their top brands. I can't believe the reports I'm reading on here concerning the shape dealerships are in. I test drove a Lexus GX470 a couple of months ago and it was like walking into a gentlemen's club (no offense ladies).

    I went and test drove a CTS-V at Capitol Cadillac in Greenbelt, MD and I had to hunt someone down to get help. The jerk-off I spoke with could care less and thought I didn't have the bling to purchase the car because I was wearing a military uniform at the time. I asked this so called salesman how long it would take to get a silver V without a sunroof. He actually said "Are you sure you can afford something like this?" After asking him to repeat what he just said, because I wasn't sure if I imagined it or not, I made quite a scene and left in a blaze of glory. I guess I should have put some ice-cubes in my ear and thrown on my FUBU jersey before I rolled up in there. The dudes who were decked out in a similar get-up had no problems getting help.

  8. #23
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    Re: Dealerships

    San Diego: Guy Hill Cadillac sucks ass. Just bought an EXT from Guy Hill Cadillac in San Diego. From the day I signed the docs I've regretted it. The list of truly unbelievably poor customer service, overcharging, and outright unscrupulous dealings are too long to list. Please do NOT ever set foot in that dealership. I have had to take my concerns to the district attorney and the attorney representative for the DMV. Sales Manager sucks. Parts manager sucks. and Service is taking me for a ride. each represetntative I've spoken to, all over age 60, treat me like every problem is my fault. Truly unbelievably bad customer service. Anyone know of a good Cadi dealership in SoCal???

  9. #24
    BANK is offline Cadillac Owners Fanatic
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    Re: Dealerships

    I don't think of my dealer as a rip off, it just is. The staff seems pleasant enough, but they just can't fix anything. I have serious concerns if the recall items they purportedly fix or repair really get done. After all, they can't fix anything else.

  10. #25
    94CaddyConcours's Avatar
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    Re: Dealerships

    Here in Long Beach we have Cadillac and only Cadillac with go customer service. They just recently remolded their showroom which show off how luxurious cadillac is. But it is rediculous and BS at other dealer that you throw 50 thousand dollar and they treat you like sh*t. WTF is our money to cheap like dirt.

  11. #26
    oldgamer's Avatar
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    Re: Dealerships

    I read all these postings again and got this feeling again that a lot of owners complain that show rooms too old, or they aren't that luxurious as Lexus and so on. Come on! We need HONEST service, not a cafe, spa or fountains all around! It will be nice, but I prefer CORRECT DIAGNOSE AND HONEST SERVICE to everything else!

  12. #27
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    Re: Dealerships

    Quote Originally Posted by oldgamer
    I read all these postings again and got this feeling again that a lot of owners complain that show rooms too old, or they aren't that luxurious as Lexus and so on. Come on! We need HONEST service, not a cafe, spa or fountains all around! It will be nice, but I prefer CORRECT DIAGNOSE AND HONEST SERVICE to everything else!
    The problem is that at Lexus, for example, they have honest service, correct diagnosis AND everything else... If you can get $10.00 - or $10.00 AND a backrub, which are you going to choose?
    If this site has helped you save money, please consider helping it continue to do so. Click here for information!

  13. #28
    oldgamer's Avatar
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    Re: Dealerships

    Sorry, I thought it was clear in my post, that I prefer HONEST SERVICE AND CORRECT DIAGNOSYS to anything else. I guess, I said "It will be nice" to have clean show rooms, did I?
    And other thing: I do not see a problem that Lexus has honest service, correct diagnosis AND everything else... I see problem is that Cadillac has not.

  14. #29
    Zed
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    Angry Dealerships - anything decent in Lower Weschester NY?

    I have had consitently bad experience from the service department at Premium Cadillac in New Rochelle NY. The people are nice enough, but the service is bad in my opinion and in my experience.

    In my case, items are frequently not repaired correctly on the first visit or multiple visits.

    I am not kept timely informed of whether my car will be ready as promised or whether they want to keep it overnight.

    Worst of all, my car is generally returned with a dirty, oily interior. Don't even dream that they would ever wash your car like a Lexus dealer.

    Can anyone recommend a dealer that cares about quality and respects your expensive Cadillac car?

  15. #30
    pompste is offline Cadillac Owners Connoisseur
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    Re: Dealerships

    Quote Originally Posted by oldgamer View Post
    I don't care about showrooms and remodelling. I better go to HONEST mechanic in the auto-repair shop (if I'll find) than nice and comfortable steallership. I just hate these deallerships when they ripp you off just because they can. They lie. I read forum and I can see clearly that almost in all cases owners got more trouble after seen the dealler. The rule is: IF YOU CAN DO IT YOURSELF, JUST DO IT!.
    I agree with you 100%.We`ve got both a Cadillac and a Chevy dealer within 6miles of our house.I`ve had work done on my Caddy at both at $90.00 an hour labor.They do overcharge on the bigger jobs compared to my local trusted Meineke service center ($69.00 an hour labor).
    I now have all my Caddy work done at Meineke since i`ve built a good customer relationship there.I bring in all my own new parts,which i get at discounted prices,and they just charge me labor.I bring in my own oil and filter for oil changes.Of course there is "no" free donuts and plush waiting room.
    I do whatever work i can do on my own,when possible.

    I have always been treated well when i had work done at the Cadillac and Chevy dealerships---i simply don`t like their inflated labor rates.One little detail i really like at the dealerships though is they always "put down a protective plastic cover over my leather seats,and also a protective mat for the floor before any work is done",without having to ask.You won`t find this courtesy at a smaller service center.I do insist on this courtesy at Meineke though and now i don`t even have to ask at all--they know how fussy i am with my Caddy.

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