2001 Catera

[Katshot]

Could be me but I thought the whole point of this forum was to post comments to Cadillac. IMO, the membership has no business getting involved. If the member posted his "issues" in the other open forums, that would be different, but this area is specifically meant for member to corporate communication.
Rolex,
As a "super moderator" you should know better.

[smss]

I had a PM to this but couldn't reply due to not enough posts so I'll answer question here. Cadillac has done absolutely nothing. O.K. Just by word of mouth they have lost numerous sales when people have been told of our experience. Will not buy GM. In fact, just bought 2 hyundai's today as commuter cars. Buying a BMW next week for personal use. Cadillac could have had a repeat customer, not happening now. Problem has been sent to Calif. Bureau of Auto. Repair. They are very interested in this as they say they have had numerous complaints of same type.

[Rolex]

Originally Posted by Katshot

Could be me but I thought the whole point of this forum was to post comments to Cadillac. IMO, the membership has no business getting involved. If the member posted his "issues" in the other open forums, that would be different, but this area is specifically meant for member to corporate communication.
Rolex,
As a "super moderator" you should know better.

I haven't insulted this member in any way. I'm entitled to post my opinion just like every other member here. Get over it.

[Katshot]

Originally Posted by smss

I had a PM to this but couldn't reply due to not enough posts so I'll answer question here. Cadillac has done absolutely nothing. O.K. Just by word of mouth they have lost numerous sales when people have been told of our experience. Will not buy GM. In fact, just bought 2 hyundai's today as commuter cars. Buying a BMW next week for personal use. Cadillac could have had a repeat customer, not happening now. Problem has been sent to Calif. Bureau of Auto. Repair. They are very interested in this as they say they have had numerous complaints of same type.

That was me that PM'd you. Thanks for finding a way to get back to me. Sorry you had a such problems with your car. Not totally unlike the issues that Cadillac customers dealt with in years past though. You make a valid point that Cadillac realizes all too well. They are still trying to regain respect from the days of:

1. V8-6-4 engines
2. 350 Diesel engines
3. HT4100 engines
4. T440 trans.
5. Northstar engines
6. Cimmaron
7. Catera

And the list goes on.
PS - Also sorry that you had to get blasted here for using the forum as it's designed to be used.

[Rolex]

Insisting a manufacturer fix an out of warranty vehicle always gets you blasted. That anyone would side with such a person defies reason. Just my humble opinion.

[Katshot]

Originally Posted by Rolex

Insisting a manufacturer fix an out of warranty vehicle always gets you blasted. That anyone would side with such a person defies reason. Just my humble opinion.

#1: ANY statement here, made in good-faith, intended for "Cadillac Corporate", should not get you blasted here. That's what this forum is for. Other members should feel free to be "helpful" maybe but to "blast" members simply because you don't agree with them is ridiculous and will only make members less likely to post here. Bottom line, you might as well shut the forum down because members will no longer feel free to voice their opinions if they know they will come under fire from other members.
#2:If you read his original post, he stated that the dealer sent him on his way while the car WAS still under warranty, then once it was OFF warranty and the car broke-down, they are trying to deny any coverage. I've been in this same exact situation MANY times and at the very least, GM should do a "good-faith" claim for the owner.
#3: There's NOTHING "humble" about your opinions here.

[Rolex]

Originally Posted by Katshot

#1: ANY statement here, made in good-faith, intended for "Cadillac Corporate", should not get you blasted here. That's what this forum is for.

Sorry pal but some posts are just too radical not to be called out. And I know full well what this forum is here for. I feel genuinely sorry for the OP's bad luck, but his presentation here is "I'm pissed off at GM ad Cadillac." The dealer screwed him over, not GM or Cadillac. And IMO if he, like many others, had done some research about the Catera he'd have saved himself a lot of heartache. Those cars (especially 2nd and 3rd owner) are a spider's web. The one thing you got right was that the Catera is one of GM's turds. Did they lose respect with that car, sure. Should Gm fix Cateras for free?

Originally Posted by Katshot

Bottom line, you might as well shut the forum down because members will no longer feel free to voice their opinions if they know they will come under fire from other members.

The beauty of this place is everybody is entitled to post their opinions, experiences, whatever. But remember you leave yourself open to opinion and interpretation by a diverse group of people. It's improbable that every user registered here will always "see it your way." When people disagree with you, they have every right to respectfully post their own opinions. That includes mods, Smods, and Admins. IMO you are out of line trying to reprimand me for posting my opinion. Right or wrong, they're just my opinions.

Originally Posted by Katshot

#2:If you read his original post, he stated that the dealer sent him on his way while the car WAS still under warranty, then once it was OFF warranty and the car broke-down, they are trying to deny any coverage. I've been in this same exact situation MANY times and at the very least, GM should do a "good-faith" claim for the owner.

One of the universal insults is the idea that I don't know how to read, or you assume that I just didn't read the post. I read a hell of a lot more then I post my friend. If the problem is with the dealer's service department then why swear off GM/Cadillac?

Originally Posted by smss

At this point I will not even consider a GM vehicle and we need to buy 3 cars in the next 2-3 months in our family.

Originally Posted by smss

Cadillac has done absolutely nothing. O.K. Just by word of mouth they have lost numerous sales when people have been told of our experience. Will not buy GM. In fact, just bought 2 hyundai's today as commuter cars. Buying a BMW next week for personal use.

Gm hatin' on a GM forum.

Originally Posted by Katshot

#3: There's NOTHING "humble" about your opinions here.

Good to know you're not alone I suppose?

[Richard A. Coyle]

I too think you are way too harsh.

I too have seen people not take care of problems under warrntee, and push you out the door in the hope it will last a little longer pass the warrntee, and that sounds like what the dealer did.

I too feel that as he had the problem show up and had complaints of the oil problem in time, then they should FINISH the repairs they started with the one QT of oil.

It is on record.

You sound like a imployee of GM and a hard liner too, hope you never have such a problem, you should be treaded as you have treated people here.

Rich

Originally Posted by Rolex

Sorry pal but some posts are just too radical not to be called out. And I know full well what this forum is here for. I feel genuinely sorry for the OP's bad luck, but his presentation here is "I'm pissed off at GM ad Cadillac." The dealer screwed him over, not GM or Cadillac. And IMO if he, like many others, had done some research about the Catera he'd have saved himself a lot of heartache. Those cars (especially 2nd and 3rd owner) are a spider's web. The one thing you got right was that the Catera is one of GM's turds. Did they lose respect with that car, sure. Should Gm fix Cateras for free?



The beauty of this place is everybody is entitled to post their opinions, experiences, whatever. But remember you leave yourself open to opinion and interpretation by a diverse group of people. It's improbable that every user registered here will always "see it your way." When people disagree with you, they have every right to respectfully post their own opinions. That includes mods, Smods, and Admins. IMO you are out of line trying to reprimand me for posting my opinion. Right or wrong, they're just my opinions.



One of the universal insults is the idea that I don't know how to read, or you assume that I just didn't read the post. I read a hell of a lot more then I post my friend. If the problem is with the dealer's service department then why swear off GM/Cadillac?





Gm hatin' on a GM forum.




Good to know you're not alone I suppose?

[Rolex]

Originally Posted by Richard A. Coyle

I too think you are way too harsh.

I too have seen people not take care of problems under warrntee, and push you out the door in the hope it will last a little longer pass the warrntee, and that sounds like what the dealer did.

I too feel that as he had the problem show up and had complaints of the oil problem in time, then they should FINISH the repairs they started with the one QT of oil.

It is on record.

You sound like a imployee of GM and a hard liner too, hope you never have such a problem, you should be treaded as you have treated people here.

Rich

Thanks for your opinion Dick. I probably am too harsh.

I'm not a GM "imployee" and I've owned vehicles in the past that were POS lemons. I've had to deal with rude service people who refuse to fix persistent problems. I've even been pushed out the door with lots of oil and grease on failing parts to keep them from squealing. When that happened I took my vehicle to a different dealer and got better treatment. Problem solved.

I agree that I was hard on the guy, but reading people trashing on Cadillac because they buy a used and well worn Cadillac gets very old. You and I don't know if the dealer pushed this car out the door or not. We only know what the OP tells us, and he's looking for vengeance. Again, IMO the OP could have found a different dealer if he wasn't satisfied with the work done. He admitted to getting a second opinion at an independent shop after the fact, which did him no good.

I give sympathy where I believe it's due. Either way I feel for the OP's poor circumstances, but they weren't caused entirely by GM. YMMV. At any rate I wish the OP the very best with his new vehicles.

[Catera Mike]

I've had similar issuses with my catera and envoy coming right out of warranty & shortly being out of warranty.
In both cases I contacted Cadillac and GMC directly and they were super. The Cadillac dealership was driving me crazy, never really fixing the problems and making me return or denying that there was a problem. I called Cadillac directly and they sent me to a different dealership which fixed the problems that I notified them of at that time. Cadillac suggested switching cars & they gave me a $2,500 rebate toward the purchase of a new GM, plus 3 years of oil changes on the new vehicle - the Envoy. I did keep the Catera and sold a 2 door as we needed another 4 door.
On the Envoy the dealership couldn't duplicate the problems and I had to keep on bringing the suv back when they reoccurred. Sometimes they said that the problem was fixed and then it would reoccur again. Both big and small problems. Anyhow, I called GMC and told them that I had various problems and that my warranty just ended and that the problems haven't been fixed to my satisfaction as they keep on reoccuring. Some seasonal problems, ie. auto car start doesn't work on coldest days, when needed the most. Not possible to duplicate problem in the spring & summer. The rep at GMC took extensive notes and asked how I felt that the situations should be handled. The rep asked if I wanted all parts on the Envoy to be replaced. I said that I would be satisfied if all of the previous problems be noted and if any of those specific problems need fixing they take care of it. For example, the car starter will be looked at again this coming winter and be covered. IF A PART IS REPLACED IT IS COVERED FOR AN ADDITIONAL 6 MONTHS AFTER SERVICE, even if it's after the warranty end date. But I needed it to be covered in 9 months time or longer.
About going to another dealership for repair, I contacted a closer dealership than the one I go to and they said that since I didn't buy the car from them it would be a 4 to 6 week wait before they would take me in. Otherwise, the next closest dealership is over an hour away, so I'm staying with this dealer for now.

For me, the Cadillac and GMC customer service areas have been very helpful. I found that if you calmly and clearly state what the problem is and tell them what you feel a proper resolution is they'll try their best to rectify the problem. In the case of the thread starter his problem was back in Nov '07, I'm not certain if any of my experience will be helpful at this point, but hopefully for the next person it will.