Trouble communicating with Northstar Performance.
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Northstar Engines and System Technical Discussion Discussion, Trouble communicating with Northstar Performance. in Cadillac Engine Technical Discussion; Has anybody else had problems getting Northstar Performance to return calls and emails? I placed an order online over a ...
  1. #1
    epetrillo is offline Cadillac Owners Member
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    Trouble communicating with Northstar Performance.

    Has anybody else had problems getting Northstar Performance to return calls and emails? I placed an order online over a week ago for a stud kit and during the process I was sure it said I would receive an email confirming the order. I never received any confirmation of my order and have been emailing and calling ever since. All of my emails have been ignored and most of my calls have gone to voice mail (also ignored). I did get a hold of Jake twice and was told he would "check on it" and let me know. Last Friday he said he would send me a tracking number, have not received it yet, called today and left a voice mail with no response. Is this normal for Northstar Performance? Will I eventually get my parts?

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  3. #2
    MoistCabbage's Avatar
    MoistCabbage is online now Cadillac Owners 10000+ Posts
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    Re: Trouble communicating with Northstar Performance.


  4. #3
    ThumperPup's Avatar
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    Re: Trouble communicating with Northstar Performance.

    Jake is a good guy no he is a Great Guy
    just been a bit backed up alot going on
    im sure he has not forgotten about you
    if you post over in the Northstar Technical Part of the Forum trying to get a hold of him im sure he will find it and respond

  5. #4
    epetrillo is offline Cadillac Owners Member
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    Re: Trouble communicating with Northstar Performance.

    Quote Originally Posted by MoistCabbage View Post
    Well this certainly explains a lot of things. I really only wanted to know what was going on. I hope things are going better for him soon. I will wait for a response to my emails and hope the parts are on the way.

    Emilio

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    MoistCabbage's Avatar
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    Re: Trouble communicating with Northstar Performance.

    I'm sure he'll get back to you as soon as the situation permits. If you want, just post on that thread, maybe he can give you a time frame of when he'll be able to send your order.

  7. #6
    maeng9981's Avatar
    maeng9981 is offline Cadillac Owners Connoisseur
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    Re: Trouble communicating with Northstar Performance.

    Jake is a busy man dealing with nationwide Northstar stud kit needs and local/delivery repairs. Minimum regular expected shipping day's 2 weeks anyway. Parts come from Canada and all the Customs and stuff takes time.

  8. #7
    jimsbox is offline Cadillac Owners Enthusiast
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    Re: Trouble communicating with Northstar Performance.

    Sometimes dealing with Jake at Northstar Performance requires a lot of patience but there is no evidence that he is anything but completely honest. He does have the best solution to the headgasket problems.

  9. #8
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    Re: Trouble communicating with Northstar Performance.

    Will I eventually get my parts?
    Yes.

  10. #9
    epetrillo is offline Cadillac Owners Member
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    Re: Trouble communicating with Northstar Performance.

    Got a tracking number Today. Thanks Jake, hope you are feeling better and thing are running smoother for you.

    Emilio

  11. #10
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    Re: Trouble communicating with Northstar Performance.

    Quote Originally Posted by epetrillo View Post
    Well this certainly explains a lot of things. I really only wanted to know what was going on. I hope things are going better for him soon. I will wait for a response to my emails and hope the parts are on the way.

    Emilio
    Wow when i read this your response and all
    i was like totally amazed to be honest at first i thought you where going to be upset and yelling and pissed that jake had not responded to you at all
    right now there is one person over on the tech area thats not to happy
    and was going to be like 2 in 1 week wow
    but when i read this it was cool
    your a one of a kind customer having trouble reaching him and your can understand after reading and hearing what hes going threw right now most would not be patient
    as you are
    good guy

    wondering if this thread might serve better being moved to the Northstar performance and tech section of the forums if a mod sees it might be good to move it
    i don't think jake peeks in on this section of the forums much but hes been over there more then a few times in the last 24 hours so if this was there i bet he would be more likely to see it
    and contact you

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    Re: Trouble communicating with Northstar Performance.

    Quote Originally Posted by epetrillo View Post
    Got a tracking number Today. Thanks Jake, hope you are feeling better and thing are running smoother for you.

    Emilio
    see we told ya you would get your parts

    glad to hear you got the tracking info and
    all
    looking like there will be another satisfied N;Star.Performance customer here
    cool

  13. #12
    97EldoCoupe's Avatar
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    Re: Trouble communicating with Northstar Performance.

    I am sorry Epetrillo that I haven't had a chance to respond to your emails - a pile of kits are on their way in a few minutes Highway #75 is closed between Morris and Winnipeg and I have to take the long way around. Damn Red River Flooding!

    There's a N* Block going to Fuson Cadillac in Terra Haute, IN and it won't make the truck today- better send them an email. I will drill and tap it for them to save them a bit of time in hopes they won't be too upset with me.

    I apologize for the delay Epetrillo, I plan to eliminate all of these supplier issues as quickly as humanly and financially possible. Each kit sold is making a difference and funding the new machining operation. I thank you for your order and wish you all the very best with your Northstar project.

    -Jake


    Need parts for your Northstar Engine? www.northstarperformance.com

    Jake Wiebe, developer of the SureGrip™ Cylinder Head Stud Kit

  14. #13
    epetrillo is offline Cadillac Owners Member
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    Re: Trouble communicating with Northstar Performance.

    Quote Originally Posted by 97EldoCoupe View Post
    I am sorry Epetrillo that I haven't had a chance to respond to your emails - a pile of kits are on their way in a few minutes Highway #75 is closed between Morris and Winnipeg and I have to take the long way around. Damn Red River Flooding!

    There's a N* Block going to Fuson Cadillac in Terra Haute, IN and it won't make the truck today- better send them an email. I will drill and tap it for them to save them a bit of time in hopes they won't be too upset with me.

    I apologize for the delay Epetrillo, I plan to eliminate all of these supplier issues as quickly as humanly and financially possible. Each kit sold is making a difference and funding the new machining operation. I thank you for your order and wish you all the very best with your Northstar project.

    -Jake
    No problem Jake. Once I read about the problems you were having I figured I would just back off, give you some time and sure enough I got the info I was looking for.

    Emilio

  15. #14
    ThumperPup's Avatar
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    Re: Trouble communicating with Northstar Performance.

    see told ya if it got posted in here hed be on it like white on rice ok maybe not that lol
    but got his atention
    seems he does not check the other parts of the forums very much

  16. #15
    jimsbox is offline Cadillac Owners Enthusiast
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    Re: Trouble communicating with Northstar Performance.

    Makes sense since he only deals with Northstar engines as related to Cadillac.

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