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Northstar Engines and System Technical Discussion Discussion, Message to all stud kit customers, past, present, and future. in Cadillac Engine Technical Discussion; Originally Posted by 97EldoCoupe In business there are never legitimate excuses for anything that can go wrong. -illness -supplier shortage ...
  1. #16
    Speedygman is offline Cadillac Owners Fanatic
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    Re: Message to all stud kit customers, past, present, and future.

    Quote Originally Posted by 97EldoCoupe View Post
    In business there are never legitimate excuses for anything that can go wrong.

    -illness
    -supplier shortage
    -error in machining
    -ups lost packages
    -pulled over by the cops on the way to ups and could not make the deadline
    -employee called in sick
    -power outage

    Reason I say this is because I receive emails like this:






    Some alignment / fixture plates have been sent out that are not within spec. I don't know what shifted, I manufactured a plate yesterday and everything lines up except the tapping hole. Now that is has been brought to my attention I can correct the error.

    A new jig is being constructed as of this minute to correct this problem. It will be DEAD on center, all four holes. No tolerance, no play, no B.S. Nobody needs to pay $549 for something that is not manufactured within spec, but at the same time I don't need people accusing me of purposely selling non functional shit. That is not my intention.

    Some orders have been delayed because this HAS to be corrected before any more orders ship. People cannot understand delays- I get yelled at when I lift the phone. So I stopped answering my phones about two days ago. My stress level is so high right now I'm about to snap.

    I was in Ontario until two days ago and I have no way of machining anything without the equipment to do so. Now I'm here at the main shop where I have what I need to take care of this.

    MY COMMITMENT TO MY CUSTOMERS

    It is my job as the developer, builder, and distributor of this product to provide a working product that works flawlessly, and ship on time. I am well aware of my responsibilities and will do whatever necessary to fulfill these responsibilities.

    Right now, if you're waiting on an order, it WILL ship either today or Monday. It will be a quality product and the jig will be 100% accurate.

    If you have been shipped a kit where the holes do not perfectly line up, send me an email with your name and address, and date of receipt of the kit and I will send you return instructions. A new plate and bolt set will be sent to you at no charge. It is my responsibility to correct this.

    QUALITY CONTROL

    It is impossible to account for certain errors sometimes. We have suppliers that sometimes screw up and the screw ups are so minor that they are not visible but will greatly affect the performance or use of the kit. We will check everything to ensure to the best of our ability that everything is within spec and you will not have problems. From now on, after every 10 plates the jig they are constructed on will be checked for tolerance, wear, etc.

    Each kit will contain a production # and manufacture date. I have yet to figure out how to engrave this, but a certificate will be sent with each kit with this information. If there ever is an issue we can track it back to the last time tooling was changed, etc...

    THE BIGGEST STEP TO AVOID SUPPLIER ISSUES

    Is to become our own supplier and keep a stock of no less than 25 kits on the shelf at once. Certain things we cannot produce but the studs, the alignment plates, any machined part will be produced in my shop.

    I know what it's like to have an engine apart and wait for studs. THREE weeks last year I was completely out - nice suppliers huh? They did not care.

    PAYPAL

    Will no longer be offered as a payment method. The $4k they're sitting on right now that I cannot access would very easily purchase a new set of thread rolls that I need right now- and then some. I can't afford to have money tied up like this. From now on, payment by cert. cheque or VISA/MC over the phone.

    ORDER TRACKING

    I will rehire a receptionist because I desperately need one. I just got another employee started in the shop. Until then, please send all requests to my email for order tracking.


    In all honesty I need to slow down a bit and live differently. I had four hours of sleep for a number of nights in a row and two days ago I slept for about an hour, woke up, and my heart was not beating normally and I was short of breath. I may give up the work on the cars once I get the vehicles finished that I have here at the shop.

    Face it, 1.7M+ of these engines have been produced and my shop can only handle currently about 100/year for repair. With a bulletproof method of repair under patent pending status, I need to do WHATEVER it takes to make sure this repair is available to all Cadillac owners and repair shops. It would be a real shame for anyone to have to resort to an inferior threaded insert because I cannot deliver on time.

    Everyone please remember I started this with nothing more than $300 and a personal collection of tools (and a 1950's Atlas lathe). I am not a multi-million dollar company that can give away free stuff, eat express shipping costs all the time, etc. Maybe that day will come I don't know-

    I will do whatever I can to help my customers and get the ordered kits out the door ASAP, with accurate parts. There are many people that want to see my business fail, many that want it to succeed. I have been called everything under the sun as I'm sure a few of you remember from a voicemail message I posted a link to. It's up to everyone whether they want to believe it or not but I am doing my very best for my customers.

    Please bear with me, accurate alignment plates are being constructed right now and orders are beginning to ship again. They are shipping from Winnipeg- I-29 is flooded. This may also pose a delay but that is something I cannot help. I have pictures where my truck is treading water- big time. From Fargo to Grand Forks I-29 has been closed for a few days already. My shop is only 5 miles from the Red River, I'm lucky I haven't been flooded out yet.

    I will post more later after the workday and show everyone what I'm up to and what I'm going to be doing to increase production speed and accuracy. UPS and lost shipments- I'm not sure yet how to handle that. 5 lost since December.
    I am a Happy and satisfied customer of the Sure Grip studs, everything installed GREAT, for some disgruntled customer who doesnt" have time to send back a $550.00 plus product to have it exchanged and has a problem with the time to send back and shipping cost is a very unprofessional attitude. If by now people don't recognize that JAKE is the real deal I feel sorry for them. This disgruntled person should try dealing with AT&T, UPS, YRS FREIGHT, FREIGHTQUOTE.com, These are some real hard Company's to deal with. My hat is off to my friend Jake and his GREAT STUD kit for the Northstar's, keep your core values always Jake and you will be better off for it than the person that has a sour outlook on life.
    Grady

  2. #17
    tinylevi's Avatar
    tinylevi is offline Cadillac Owners Member
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    Re: Message to all stud kit customers, past, present, and future.

    As a former tool and die guy, I recommend some simple "Go, No Go" gauges. A thousand troubles can be avoided with them, especially when machining production parts on a regular basis.

  3. #18
    ben.gators is offline Cadillac Owners Connoisseur
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    Re: Message to all stud kit customers, past, present, and future.

    Quote Originally Posted by 97EldoCoupe View Post
    I got the application form from my U.S. law firm for a USA work visa. I now have to find a suitable shop and rent/lease it before I can apply for a work VISA. It sounds like a pretty sure thing-

    That tour of a few U.S. States may come very, very soon now. If all goes well, all stud kits to the USA, will ship from the USA by mid summer. Who knows, they may soon be completely manufactured in the USA.

    This new USA shop will eliminate a whole mess of issues.
    This is a very good news. Will you do the HG job in the new shop too or it is just for manufacturing the stud kits?

  4. #19
    CS15121504 is offline Cadillac Owners Member
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    Re: Message to all stud kit customers, past, present, and future.

    If was a business owner i would hire others to work instead bof trying to keep 100% of the profit, so jake stop being so dam greedy and run your business instead of a circus answer the phone calls, emails and return calls there is no excuse for the poor treatment of your customers. If everybody is buying your product you should have the capitol to hire a staff stop being too dammmmmm greeeeedy.

  5. #20
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    Re: Message to all stud kit customers, past, present, and future.

    Quote Originally Posted by 97EldoCoupe View Post

    I got the application form from my U.S. law firm for a USA work visa. I now have to find a suitable shop and rent/lease it before I can apply for a work VISA. It sounds like a pretty sure thing-

    That tour of a few U.S. States may come very, very soon now. If all goes well, all stud kits to the USA, will ship from the USA by mid summer. Who knows, they may soon be completely manufactured in the USA.

    This new USA shop will eliminate a whole mess of issues.
    wow Jake great news this is awesome news

  6. #21
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    Re: Message to all stud kit customers, past, present, and future.

    Quote Originally Posted by CS15121504 View Post
    If was a business owner i would hire others to work instead bof trying to keep 100% of the profit.
    I always marvel at how fast people will spend someone else's money.

  7. #22
    RippyPartsDept's Avatar
    RippyPartsDept is offline Hi, I'm Chris - Please Read My Signature
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    Re: Message to all stud kit customers, past, present, and future.

    amazing isn't it?

    (i thought that CS15121504 was joking or being sarcastic)
    Chris Heath (RippyPartsDept) is an ASE Certified GM Parts Consultant at Rippy Automotive
    Rippy is a Cadillac, Hummer, Saturn & Saab dealership & Official Saab Service Center
    ~~ Family owned and operated in Wilmington, NC since 1946 ~~
    We offer all forum members discounts on parts and freight
    phone: 800-RIPPY-22
    <-- insert standard boilerplate about posts not necessarily representing my employer, etc -->

  8. #23
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    Re: Message to all stud kit customers, past, present, and future.

    Chris, It's obvious that CS has not gone back in time and read every thread about Northstar Performance: where it came from, how it's growing, and where it's headed.

    A simple time snapshot doesn't come remotely close to the full story, and FWIW Jake HAS had receptionists, truck drivers, machine shops, buyers, distributors, and shop help.

    I don't want to cast stones, but I believe that UPS and the American/Canadian border regulations are partly to blame for Jake's shipping problems. Not the whole problem, but a fair-sized chunk of the pie.

  9. #24
    97EldoCoupe's Avatar
    97EldoCoupe is offline U.S. Patent #8,740,532 - www.studkit.com
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    Re: Message to all stud kit customers, past, present, and future.

    Greed has not a damn thing to do with it.

    My former two shop employees John & Charity bought a 97 ETC on payment terms from me - $200/month. It's been 9 months and I have yet to see a payment toward the car. Promises have been made, no payments have been. These were my best friends too. Those were long time friends and employees of mine. I signed the car over, they sold it to someone else and kept the money. You cannot imagine how I felt.

    Employees. Find someone trustworthy, hard working, honest, and who can actually tinker with a Northstar and do it right. Good luck. Well, maybe I found him. I'm training him right now.

    Receptionists. Very necessary.

    Greed. Set up for production. Purchase $10k in new tooling because you need it. I'm sorry, but the new tooling to manufacture the studs is more important right now than paying someone to sit at my desk answering phones. I'm done if I cannot produce those studs myself.

    I reviewed an email this morning that basically states I'm losing a $12k/month contract if I can't supply them with studs on time. Who's getting the remainder of my stock? The one-at-a-time customers who order through paypal or by phone with me. Not the company that ordered 40+ sets at once.

    I am screwed if I don't get this together.

    CS15121504 can try to start a company up with $300 from scratch and turn it into what I have in three years.

    My survival depends on long hours, careful juggling of finances, and trying to keep all of the balls in the air at once and not letting one drop.

    I am set out to succeed, I have from the beginning, it's just a real shame right now that i cannot always get orders out on time. I'm working on the solution to that one as best as I can.

    Thank you all- including CS15121504 for your generous insight.


    Need parts for your Northstar Engine? www.northstarperformance.com

    Jake Wiebe, developer of the SureGrip™ Cylinder Head Stud Kit

  10. #25
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    Re: Message to all stud kit customers, past, present, and future.

    Jake, Clear your mailbox.............Jim

  11. #26
    97EldoCoupe's Avatar
    97EldoCoupe is offline U.S. Patent #8,740,532 - www.studkit.com
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    Re: Message to all stud kit customers, past, present, and future.

    To all customers who cannot always get me by phone, or emails I've overlooked, missed, or forgot to respond to, I apologize. Hound me until you get an answer, I invite that, I encourage it, because sometimes that's the only way to get ahold of me. If I see 10 missed calls from this and this number,

    "OK something is very important- time to return a phone call!"

    226-377-0126 is my new cell # as well. I'll update the site soon. To use iPhone4 in Manitoba I had to switch to an Ontario #. Nuts, I know, but it makes my iPhone work.


    Need parts for your Northstar Engine? www.northstarperformance.com

    Jake Wiebe, developer of the SureGrip™ Cylinder Head Stud Kit

  12. #27
    97EldoCoupe's Avatar
    97EldoCoupe is offline U.S. Patent #8,740,532 - www.studkit.com
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    Re: Message to all stud kit customers, past, present, and future.

    PM box should be cleared Jim, I didn't delete all msgs but most. If that doens't work, info@northstarperformance.com - goes straight to me.

    Thanks

    Oh and Rippy sorry I did receive your PM about the jig


    Need parts for your Northstar Engine? www.northstarperformance.com

    Jake Wiebe, developer of the SureGrip™ Cylinder Head Stud Kit

  13. #28
    89falcon is offline Cadillac Owners Fanatic
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    Re: Message to all stud kit customers, past, present, and future.

    Quote Originally Posted by CS15121504 View Post
    If was a business owner i would hire others to work instead bof trying to keep 100% of the profit, so jake stop being so dam greedy and run your business instead of a circus answer the phone calls, emails and return calls there is no excuse for the poor treatment of your customers. If everybody is buying your product you should have the capitol to hire a staff stop being too dammmmmm greeeeedy.

    Or maybe, given the current exchange rate, just double the price, which will put it out of reach of about half his customers....put many more cars in the salvage yard....and have time to take a cruise or two a year.....

    Jake....please don't do that!!

  14. #29
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    Re: Message to all stud kit customers, past, present, and future.

    hey Jake David from Power Train here in Ohio
    is probably going to be contacting you in the next few weeks
    he mention something about doing a job on a Deville hes trying to win a customers business who has alot of cars and wants that account so he said hes probably going to get in contact with you soon
    just a heads up so if you see a 440- number on your Caller ID thats him

  15. #30
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    Re: Message to all stud kit customers, past, present, and future.

    and hey jake as soon as you do get things going smooth and your feel good enough to leave for a good 4 or 5 days or somehting
    take a well deserved cruise man go on vacation
    shut your phone off and leave a msg saying gone fishing but seriously get yourself some rest and don't kill yourself if your need a break take it

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