Knowledgable and reputable dealer needed.
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Great Lakes Discussion, Knowledgable and reputable dealer needed. in Cadillac Clubs, Local Chapters and Regional Forums; I'm looking for a dealer in the Chicago land area that knows what they are doing. I have a 2003 ...
  1. #1
    DanHDman is offline Cadillac Owners Member
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    Knowledgable and reputable dealer needed.

    I'm looking for a dealer in the Chicago land area that knows what they are doing. I have a 2003 DTS in which I have upgrade the radio from Bose to Nav. I now need it programmed to use and activate onstar but my local dealer says no can do. i know it can and has been done before so I'm looking for recommendations and or referrals for a local dealer. Anyone?
    Thasnx
    Dan

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  3. #2
    JimmyH is offline Cadillac Owners 10000+ Posts
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    Re: Knowledgable and reputable dealer needed.

    http://cadillac.motorwerks.com/?gcli...FYQUKgodQG2KYQ

    They always took excellent care of me. Ask for Kevin. He's the man.

  4. #3
    DanHDman is offline Cadillac Owners Member
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    Re: Knowledgable and reputable dealer needed.

    Unfortunately they were the first ones i talked to who shot me down. I'm gonna head over to the chevy dealer or there is another local independent shop who has a Tech 2 and i have the instructions on how to do what i need to have done, sooooo.......

  5. #4
    383 LT1 SS is offline Cadillac Owners Fanatic
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    Re: Knowledgable and reputable dealer needed.

    I have had very good service from Patrick Cadillac in Schaumburg.

    383 LT1 SS

  6. #5
    JimmyH is offline Cadillac Owners 10000+ Posts
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    Re: Knowledgable and reputable dealer needed.

    Interesting. The first positive feedback I have seen for Patrick.

  7. #6
    383 LT1 SS is offline Cadillac Owners Fanatic
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    Re: Knowledgable and reputable dealer needed.

    Quote Originally Posted by JimmyH View Post
    Interesting. The first positive feedback I have seen for Patrick.
    Maybe I have been lucky but I always deal with the service manager directly. In addition, my car is under warranty and so far I have had zero issues with their service department. It's hard to find a good dealer service department. I have had issues over the years with many dealer service departments and to be truthful I typically try to avoid dealer service departments.

    383 LT1 SS

  8. #7
    DanHDman is offline Cadillac Owners Member
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    Re: Knowledgable and reputable dealer needed.

    Quote Originally Posted by 383 LT1 SS View Post
    Maybe I have been lucky but I always deal with the service manager directly. In addition, my car is under warranty and so far I have had zero issues with their service department. It's hard to find a good dealer service department. I have had issues over the years with many dealer service departments and to be truthful I typically try to avoid dealer service departments.

    383 LT1 SS
    Patrick shot me down also. I try to avoid dealerships when i can whether it is my cars, work truck or motorcycle. It just seems they are the only one that has a tech tool 2. I may have found a local shop that does and will find out on monday. woohoo.

  9. #8
    JimmyH is offline Cadillac Owners 10000+ Posts
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    Re: Knowledgable and reputable dealer needed.

    I never had any dealings with Patrick, so I cannot comment. Just implying what I have heard, both here on the forums, and some folks who I have met. They all have had bad things to say about them. Just goes to show, the relationship you have with your service adviser is important. He can make things happen.

  10. #9
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    Ranger is offline Cadillac Owners Member
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    Re: Knowledgable and reputable dealer needed.

    Might try Gary Lang in McHenry. With a few exceptions, I've had good service while under warranty.

  11. #10
    JimmyH is offline Cadillac Owners 10000+ Posts
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    Re: Knowledgable and reputable dealer needed.

    One of the guys from the V1 forum works in Gary Lang service.

  12. #11
    Ranger's Avatar
    Ranger is offline Cadillac Owners Member
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    Re: Knowledgable and reputable dealer needed.

    Really? Who? Wonder if I know him. Haven't been there since the warranty ran out though.

  13. #12
    DanHDman is offline Cadillac Owners Member
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    Re: Knowledgable and reputable dealer needed.

    I guess it's a secret and no one wants to fess up. I've emailed the question with no response. hmmmmm......

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