- 09-18-13 07:28 PM #1
2012 Hyundai Veloster sunroof recall
There are many types of car buyers/owners on this site so I want to make sure everybody knows about what my aunt is dealing with before looking at a Hyundai Veloster...
I posted this over on the Veloster forums but I figured I would post it here as well (not sure if in right place) but anyways.
September 16th - My aunt purchased a 2012 Veloster in March of this year and called me yesterday to tell me her sunroof was broken! Well having worked at a GM dealership where a 1st Gen Cadillac SRX sunroof also shattered it was the very first thing I thought of. Sure enough I check online and there is a recall regarding this and since she bought the car used I'm sure the notice wasn't sent to her address.
She called the dealership she bought it from, Joe Pecheles Hyundai in Greenville, NC and the service writer told her there was no recall and the car already had a TSB which confirmed the sunroof was fine. Well if that was the case then why would we be calling to infer about a broken sunroof? Hmmm. So I then called Stevenson Hyundai in Jacksonville, NC and I spoke to the service manager who has very courteous and told me he has seen a few of the roofs explode before and they were going to check into it.
September 18th - So Joe Pecheles (will be referred to as JP) called back about 3 hours after my aunt called them yesterday and told her to bring the car in. Great. They put her in an Elantra loaner car from Enterprise at their cost. So I'm thinking "Great this is being handled like it should". Well, today she calls me back and told me the service adviser from JP called back and said she needed to start a claim on her insurance. Obviously this should have nothing to do with her insurance since it's a recall from a manufacturer defect. So I call the service manager at JP and get a bogus story about how the car already checked out fine back in January with the TSB performed and it passed the test and that insurance is now going to have to get involved. I'm already a bit suspicious at this point but I tell him that my aunt will be contacting him directly soon.
In the meantime she called Hyundai North America and was told the car already had the entire assembly replaced on January 24, 2013 due to a crack on the glass and that JP used the recall for this repair and now Hyundai wants to file the claim on insurance. Right now our issue doesn't lie within Hyundai but JP saying the car performed fine on the TSB when they actually replaced the glass itself before. My aunt is concerned the glass will break yet again and we are getting the run around from JP.
Please correct me if I'm wrong but a recall is a safety related issue that the NHTSA has looked into and the manufacturer of the vehicle either voluntarily recalls the part or the NHTSA gets involved, correct? If so, why would the dealership even be bothering her about the glass in the roof? It's already been replaced and failed yet again so shouldn't be a no obligation replace type thing? I'm glad she wasn't driving the car when this happened. The dealership isn't taking responsibility for the part failing again and the service manager at JP was extremely rude to her on the phone and blamed her for cancelling the insurance claim she started on Monday when she thought it was a vandalism type act. What does that have to do with the roof? Never heard of such a thing.
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- 09-18-13 08:16 PM #2Cadillac Owners Connoisseur
- Automobile(s): 2013 ATS 2.0 Rwd Performance Radiant Silver
- Join Date
- Jan 2013
Re: 2012 Hyundai Veloster sunroof recall
Yes a recall is either done voluntarily by the manufacturer on their own or at the request of the NHTSA or they are forced, pressured in to resolving the issue by fixing it or making it look like they fixed the problem.
Here is the TSB and sunroof testing process maybe you can find an error in the last installation or testing.
- 09-18-13 09:00 PM #3
Re: 2012 Hyundai Veloster sunroof recall