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Community Lounge, Introductions and General Discussion Discussion, UK Service and Repair in General Discussion; I live in Kent and own a 2005 Cadillac CTS. Whenever I have needed dealer maintenance I have had to ...
  1. #1
    grangeme is offline Cadillac Owners Member
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    UK Service and Repair

    I live in Kent and own a 2005 Cadillac CTS. Whenever I have needed dealer maintenance I have had to take the car to Wimbledon (2 hours) where the nearest authorised service was Phoenix which specialised in Saab and Vauxhall but was an authorised Cadillac service centre. I now discover that they no longer do Cadillac as I phoned today to arrange for a "service alarm system" fault to be dealt with. They are now called 'go vauxhall' and I was told that the nearest Cadillac service is Bauer Millet in Manchester, some 6 hours drive for me! Does anyone know where I can get specialised Cadillac service in the South East of England?
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  3. #2
    ben.gators is offline Cadillac Owners Connoisseur
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    Re: UK Service and Repair

    So this is how GM and Cadillac are planning to expand their market share in Europe?!
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  4. #3
    Jesda's Avatar
    Jesda is offline Super Moderator
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    Re: UK Service and Repair

    Wow, only four UK dealers listed on CadillacEurope.com. That's pathetic.

    If I owned a high-maintenance car like, for example, a Seville I'd be very annoyed.


    How about these: http://www.cadillacforums.com/forums...-servcing.html
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  5. #4
    orconn's Avatar
    orconn is offline Cadillac Owners 10000+ Posts
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    Re: UK Service and Repair

    ^^^ Hell, here in Richmond, a well known center of Southern sophistication and consumption there are few luxury car dealerships. Jaguar, Cadillac have one authorized service center (and that is for all of Central Virginia! Easily and hour or two from the regions farthest areas). Audi has one and BMW and Mercedes and Lexus have two dealerships.
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  6. #5
    grangeme is offline Cadillac Owners Member
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    Have discovered that we have a dealer and service facility in Virginia Water, Surrey. I just had an alarm siren fitted locally but it wasn't the cause of the alarm failure, so now giving the dealer a try despite being a 2 hour drive from home.
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  7. #6
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    talismandave is offline Cadillac Owners Master
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    Re: UK Service and Repair

    hmmmm.....Cadillac Customer Service reps MIA in this thread?
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  8. #7
    grangeme is offline Cadillac Owners Member
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    Re: UK Service and Repair

    No - just someone trying to help my fellow CTS owners in the south of England. We seem to have only four Cadillac dealer/service agents in the whole of UK.
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  9. #8
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    talismandave is offline Cadillac Owners Master
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    Re: UK Service and Repair

    Oh...good. When I didn't see them post here I was afraid they left you hanging!

    Good Luck.
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  10. #9
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    Kev
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    Re: UK Service and Repair

    As your car is a 2005, is it still under waranty? If not, perhaps it is time to consider a local, independant service/repair option. My experience with dealers in my area here in the states has been less than optimal. I've found that if I want to enjoy honest and reasonable service and repair, I've had to search for a local mechanic that I can trust. It hasn't been easy......
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    orconn's Avatar
    orconn is offline Cadillac Owners 10000+ Posts
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    Re: UK Service and Repair

    I don't know about whether good independent "foreign car" repair shops are still available in California, but here in Virginia the shops specializing in German and British cars (Jaguars) charge 80 to 90 percent what a Cadillac dealer charges for the same services. of course these independent garages don't offer the amenities or warranties that are offered by dealerships. The exorbitant pricing and only somewhat competent employed by these shops were a main reason (along with my own fading physical ability to maintain the car) for me getting rid of my 1964 Jaguar E-type, which I had owned for 22 years.

    Incompetent American mechanics contributed a great deal to the poor reputation many foreign cars had and have in the American marketplace (Jaguar and Alfa Romeo to name but two). I imagine that in Britain the same unwillingness to learn the real intricacies of working on American cars could and would be a major problem in finding competent service and maintenance on Cadillacs in the U.K.

    A good independent shop that is both competent, conscientious and fair in their pricing is hard to come by and when found a very real asset to "foreign" car ownership and enjoyment. When I moved from California to Virginia I quickly discovered the dearth of competent service and maintenance support available for both my Alfa Romeo 164 and my Jaguar and subsequently once again driving Cadillacs! When I moved to Richmond and discovered that we had only one Cadillac dealership serving Central Virginia I was very surprised (considering their were at least two each dealerships selling and servicing Mercedes, BMW, Volvo, Audi and several per brand supporting Japanese makes. Kind of tells you something doesn't it! I live with two miles of agencies serving European and Asian brands, but 15 miles from our one and only Cadillac dealership.

    Because of this situation I am not at all sure that when I am choosing a car to relace our cureent cars I will be choosing a Cadillac (this is especially true considering that cadillac has nothing in their inventory that appeals to me at the moment).
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    Re: UK Service and Repair

    It's always been a tough call here for good automotive service and repair. That's why we have the BAR to help try and keep people honest. It's one thing when you have a new/newer car with a warranty that has narrow stipulations. You are then "forced" to patronize a factory authorized dealer or service center in order to maintain the warranty.

    With older cars/no warranty, there are much more choices available. I like to consult the AAA guide, use mechanics recommended by them. I've found one here in my area that has been very helpful to me.

    ----------

    Some years ago, I took my car to a local Ford dealer to fix an intermittent misfire. They wanted to charge me nearly $1K to do 4 things, two of which I had already done. I said no and took it to an independant who found the problem to be a loose ground wire and charged me only two hours labor to find and fix it.

    6 months later the dealer was brough up on 13 counts of fraud by the BAR.
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  13. #12
    grangeme is offline Cadillac Owners Member
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    Dealer tells me that I need a new ECU having unsuccessfully tried to reprogram keys to correct alarm fault. This is working out expensive! The dealer is 2 hours drive from my home (4hrs return) and I have been twice simply for diagnostic and the abortive reprogram work. A new ECU and fitting is expected to be around £700 so my total bill for this "Service Alarm System" fault will be well in excess of £1000. (Not counting the new alarm siren fitted by a local garage who thought that was the problem - but that was my fault for agreeing the option). UK Cadillac owners are not well served by having only 4 dealers in the entire country. Such a shame as the CTS is a great car. Sadly it will have to go!
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  14. #13
    grangeme is offline Cadillac Owners Member
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    New ECU fitted and alarm fault finally fixed. I am afraid that this expensive and time consuming experience of Cadillac service in the UK has put me off and I am now trading it in for another marque which has local dealers and service. Such a shame.
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  15. #14
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    Hoosier Daddy is offline Moderator
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    Re: UK Service and Repair

    Quote Originally Posted by grangeme View Post
    New ECU fitted and alarm fault finally fixed. I am afraid that this expensive and time consuming experience of Cadillac service in the UK has put me off and I am now trading it in for another marque which has local dealers and service. Such a shame.
    Your experience is very sad. You may be in the same boat expense wise with another brand, but you'll definitely be better off with local service options.
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  16. #15
    orconn's Avatar
    orconn is offline Cadillac Owners 10000+ Posts
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    Re: UK Service and Repair

    The foreign car makers only began to have real success in the American market when they developed a strong and competent dealership service network ( which took most of the seventies to accomplish). The Japanese recognized (with the help of the experts they hired from Ford and GM) this as essential to building markets in the U.S. and eventually had a coast to coast network of dealerships which encouraged ownership of their cars outside large metropolitan areas. The European makes were slow to recognize this fact of life and were also slow to penetrate the geographic areas between the two (Western and Eastern) mountain ranges.

    Even now I would hesitate owning an Alfa Romeo or a Jaguar here in the Virginia because of the questionable quality of service for these makes. I got rid of my beloved Alfa 164 for just this reason, after moving to Virginia. Having been a member of the Virginia Jaguar Club and having owned a Jag here in VA I was very unhappy with the service facilities available to me. In fact this is the main reason I do not own Jaguar today!

    So I fully understand your decision to get rid of the Cadillac. Today the technological complication of all the cars from the world's makers make good and available service a necessity for an enjoyable ownership experience.
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