Cracked CUE display
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Cadillac XTS Forum Discussion, Cracked CUE display in Current Cadillac Vehicle Discussion; I took my XTS in for regular service and to take care of a recall and when I picked it ...
  1. #1
    Edjeeg is offline Cadillac Owners Member
    Automobile(s): 2013 XTS, 2013 Escalade Platnum
    Join Date
    Apr 2014
    Age
    42
    Posts
    2

    Cracked CUE display

    I took my XTS in for regular service and to take care of a recall and when I picked it up from the dealer (after hours) the glass over the radio/CUE was spider webbed
    from the inside. There is no impact mark or signs of excessive pressure, the outside surface is totally smooth. We are in New Orleans and it was about 95 outside when I picked up the car, so the only thing I can think of is the extreme heat caused it to break from the inside. I have to get the car in to have the dealer look at it and
    hopefully get it fixed thru warranty without a major headache.

    Anyone heard of this happening?

    It's been a rough couple of weeks with my Cadillacs and glass. My Escalade split a windshield sitting still in the driveway. After jumping thru all the hoops Cadillac is
    going to replace it.

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  3. #2
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is online now Cadillac Customer Service
    Automobile(s): All Cadillac vehicles!
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    Re: Cracked CUE display

    Quote Originally Posted by Edjeeg View Post
    I took my XTS in for regular service and to take care of a recall and when I picked it up from the dealer (after hours) the glass over the radio/CUE was spider webbed
    from the inside. There is no impact mark or signs of excessive pressure, the outside surface is totally smooth. We are in New Orleans and it was about 95 outside when I picked up the car, so the only thing I can think of is the extreme heat caused it to break from the inside. I have to get the car in to have the dealer look at it and
    hopefully get it fixed thru warranty without a major headache.

    Anyone heard of this happening?

    It's been a rough couple of weeks with my Cadillacs and glass. My Escalade split a windshield sitting still in the driveway. After jumping thru all the hoops Cadillac is
    going to replace it.
    Hello Edjeeg,
    I hope I am not reaching out to you too late! Were you able to get your CUE screen fixed by your local dealership? If you are still in need of assistance, please let me know. I would be happy to help. Either way, I would like to know how things are going with the vehicle.

    Katie O.
    Cadillac Customer Care

  4. #3
    Db1111 is offline Cadillac Owners Member
    Automobile(s): Xts
    Join Date
    Oct 2013
    Posts
    37

    Re: Cracked CUE display

    Check ATS Forum.....
    There's a thread about a spider cracked cue screen..

  5. #4
    Edjeeg is offline Cadillac Owners Member
    Automobile(s): 2013 XTS, 2013 Escalade Platnum
    Join Date
    Apr 2014
    Age
    42
    Posts
    2

    Re: Cracked CUE display

    The dealer replaced the unit, no questions asked

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