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Thread: XTS Recall for Possible Fires

  1. #16
    Stanman is offline Cadillac Owners Member
    Automobile(s): 2013 XTS-4
    Join Date
    Aug 2013
    Location
    Flagstaff, AZ
    Posts
    23

    Re: XTS Recall for Possible Fires

    I have an XTS manufactured in Oct. 2012, so it should be involved in the recall. But I have received no notice, and when I check the "Manage My Brand - Cadillac" web page for my car, it says there are "0 recalls" for my vehicle. It's also still displaying last month's OnStar diagnostic report, even though I got a new one several days ago. Why does GM not keep this up to date?


  2. #17
    Join Date
    Mar 2010
    Location
    Detroit, USA
    Posts
    12,709

    Re: XTS Recall for Possible Fires

    Hello Stanman,

    I apologize for any inconvenience and would like the opportunity to further discuss your questions and concerns. Please feel free to send us a private message that includes your full contact information and VIN. We are more than happy to assist the best we can.

    Sincerely,

    Laura M.
    Cadillac Customer Care

  3. #18
    thegabbycat is offline Cadillac Owners Member
    Automobile(s): 2014 luxury XTS;2016 luxury CTS
    Join Date
    Nov 2013
    Location
    Minneapolis
    Posts
    94
    Cadillac and my dealership have already taken care of me! The solution was applied to my vehicle on Wednesday. The fix is not complicated and does not take long.

  4. #19
    kennyxts's Avatar
    kennyxts is offline Cadillac Owners Fanatic
    Automobile(s): 2013 xts
    Join Date
    Dec 2013
    Posts
    111

    Re: XTS Recall for Possible Fires

    I got my notice this week and now I find out that I have a recall on my HHR also.

  5. #20
    Join Date
    Mar 2014
    Posts
    13
    Hello I have a 2013 xts. How do I know if it has a recall. Just bought the car last week. Thank you

  6. #21
    Db1111's Avatar
    Db1111 is offline Cadillac Owners Member
    Automobile(s): Xts
    Join Date
    Oct 2013
    Posts
    41

    Re: XTS Recall for Possible Fires

    XTS models manufactured between February 14, 2012 to March 7, 2014 are involved.
    Check your date of manufacture.

  7. #22
    Join Date
    Mar 2014
    Posts
    13

    Re: XTS Recall for Possible Fires

    Thank you very much.

  8. #23
    RockvilleXTS's Avatar
    RockvilleXTS is offline Cadillac Owners Fanatic
    Automobile(s): XTS Platinum
    Join Date
    Dec 2012
    Location
    Rockville, MD
    Posts
    153

    Re: XTS Recall for Possible Fires

    Going in for the big recall tomorrow. Haven't received a letter from Cadillac yet, but the notification did pop up on the monthly Onstar report, so I called the dealership. In an email, the advisor said if everything is ok, the fix is quick. If it has the problem, it will take about 5 hours and parts will need to be ordered. So, I presume from what he has said that not every call will need exactly the same amount of work. I'll update here once I have a description, if anyone's interested.

  9. #24
    Join Date
    Mar 2010
    Location
    Detroit, USA
    Posts
    12,709

    Re: XTS Recall for Possible Fires

    Hello RockvilleXTS,

    I am glad you were able to get in contact with your dealership to set up a date for them look at your vehicle associated with the recall. I apologize for any inconvenience this has caused. Please feel free to send us a private message to further discuss your situation or additional questions and concerns you may have.

    Regards,

    Laura M.
    Cadillac Customer Care

  10. #25
    RockvilleXTS's Avatar
    RockvilleXTS is offline Cadillac Owners Fanatic
    Automobile(s): XTS Platinum
    Join Date
    Dec 2012
    Location
    Rockville, MD
    Posts
    153
    The recall fix was quite painless. I arrived at 9:30, and was out by 11:00. Upon arrival, I was told that my car might not need the repair, and if not, then just some minor adjustments and lube would be enough and take very little time. If the repair had been necessary, then parts would have had to be ordered, and a 5 hour repair would have been necessary. I was spared the latter. Not knowing, I did get the Enterprise rental (also painless, and an ATS, which was interesting to try). Only drove the ATS around the block once to get a feel for it since my car was ready so quickly. (Sorry for the unnecessary rental, Cadillac!) All in all, if recalls are necessary, this was a great experience. Also had a great chat with the sales manager who always takes the time to talk about my car needs. Looking forward to the "ranger-topper" coming soon, although I do love my Platinum '13 XTS.

  11. #26
    slightlyserious is offline Cadillac Owners Member
    Automobile(s): 2013 XTS FWD Premium
    Join Date
    Nov 2013
    Location
    New York
    Age
    58
    Posts
    46

    Re: XTS Recall for Possible Fires

    I brought mine in last week. It takes about one hour for the fix. Painless experience. I also asked the service rep about the flagship coming. He said its going to be out in about two years. he also said the XTS is not going to be discontinued.

  12. #27
    dreiloft's Avatar
    dreiloft is offline Cadillac Owners Fanatic
    Automobile(s): 2014 XTS, 2012 Coupe traded, 2010 CTS 4 Dr traded
    Join Date
    Feb 2012
    Location
    Doral, Fl
    Posts
    325
    Took mine in today (received recall last week on my 2014 XTS) went across the street for lunch and a brew and it was done before I was done eating. Thirty minutes.

  13. #28
    Join Date
    Oct 2013
    Posts
    1

    XTS Recall for Possible Fires

    Took mine in today. Problem fixed, oil changed, tires rotated, etc. in less than an hour.


    Sent from AutoGuide.com Free App

  14. #29
    Lizbill's Avatar
    Lizbill is offline Cadillac Owners Fanatic
    Automobile(s): XT5Prem/Luxury White tri-coat
    Join Date
    Jun 2013
    Location
    South Carolina
    Posts
    373

    Re: XTS Recall for Possible Fires

    Me to. Cup a jave, read the paper, done. Got a free car wash on top of iit.

  15. #30
    TomD1951 is offline Cadillac Owners Member
    Automobile(s): XTS
    Join Date
    Feb 2013
    Location
    Jacksonville, Florida
    Age
    66
    Posts
    23

    Re: XTS Recall for Possible Fires

    Got mine done yesterday, no problems seen. The dealership said that they had looked at almost 200 units and had not seen a single problem.
    Got to drive a loaded SRX, and tho it was nice i still prefer my XTS.

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