Droid Razr Maxx drops voice contact ability
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Cadillac XTS Forum Discussion, Droid Razr Maxx drops voice contact ability in Current Cadillac Vehicle Discussion; I've had my XTS for a year. Since the beginning I've been able to pair my Droid Razr Maxx and ...
  1. #1
    ra0007 is offline Cadillac Owners Member
    Automobile(s): XTS
    Join Date
    Nov 2012
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    Droid Razr Maxx drops voice contact ability

    I've had my XTS for a year. Since the beginning I've been able to pair my Droid Razr Maxx and it works perfectly......until I turn the car off. When I turn the car back on everything works with the phone including the list of contacts, BUT voice command, eg: Call Mom, Call Mom cell, etc., will not work. If I verbally say call 123 456 789, it will dial the number. BUT it won't allow me to verbally use the name tag (even though name tag is it is still available visually on the contact list).

    If I delete the phone and "re-pair" the phone it will work again.....until I turn the car off and back on again.

    I brought this up a year ago, but nobody had a solution. I'm hoping in a year somebody found the answer.

    PS: My wife's phone which is not a smart phone "pairs" and works perfectly.

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  3. #2
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
    Automobile(s): All Cadillac vehicles!
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    Re: Droid Razr Maxx drops voice contact ability

    Quote Originally Posted by ra0007 View Post
    I've had my XTS for a year. Since the beginning I've been able to pair my Droid Razr Maxx and it works perfectly......until I turn the car off. When I turn the car back on everything works with the phone including the list of contacts, BUT voice command, eg: Call Mom, Call Mom cell, etc., will not work. If I verbally say call 123 456 789, it will dial the number. BUT it won't allow me to verbally use the name tag (even though name tag is it is still available visually on the contact list).

    If I delete the phone and "re-pair" the phone it will work again.....until I turn the car off and back on again.

    I brought this up a year ago, but nobody had a solution. I'm hoping in a year somebody found the answer.

    PS: My wife's phone which is not a smart phone "pairs" and works perfectly.
    Hello ra0007,

    Do you have the CUE Infotainment system in your XTS? If so, I would suggest reaching out to the CUE Infotainment team at 855-428-3669. They are open 8AM to 10PM EST, seven days a week if you would like to reach out to them. Please keep us updated if they are able to assist you.

    Gregory W.
    Cadillac Customer Care

  4. #3
    Cadjiek is offline Cadillac Owners Fanatic
    Automobile(s): 2013 XTS 2009 CTS AWD
    Join Date
    Apr 2009
    Posts
    381

    Re: Droid Razr Maxx drops voice contact ability

    ra0007, I have a non smart phone as does your wife. It also works fine. The only thing I notice is that the contact list combines names.
    For example my son's name is Eric and the list will show his name by itself and also list it combined with another contact. For example:
    Ericelisiak which is my son's name combined with a part of my mother in laws last name. Does this happen with your wife's phone? The voice will
    state that there are multiple contacts for Eric.

    ----------

    Sorry I don't have an answer for your problem.

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