Scratching noise coming from rear(left 2013 XTS Platinum
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Cadillac XTS Forum Discussion, Scratching noise coming from rear(left 2013 XTS Platinum in Current Cadillac Vehicle Discussion; I have a 2013 Platinum XTS. I hear a scratching noise coming from the rear. It can be heard from ...
  1. #1
    tony0479 is offline Cadillac Owners Member
    Automobile(s): 2013 XTS Platinum
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    Scratching noise coming from rear(left 2013 XTS Platinum

    I have a 2013 Platinum XTS. I hear a scratching noise coming from the rear. It can be heard from the passenger seat while travg at highway speeds. It usually occurs when the car hits a bump. It sounds like the scratching of leather (louder than normal).

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    Submariner409's Avatar
    Submariner409 is offline If it won't run, install a sound system
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    Re: Scratching noise coming from rear(left 2013 XTS Platinum

    Site Registration and Help Desk is the wrong forum for repair and maintenance questions. Please read the descriptive text in each forum banner to find out what is supposed to be posted there (in the case of this forum, Site issues, the text is in red letters !) Moved to XTS.

    Your post was copied to Admin for action on your e-mail confirmation. You may not be able to post until that is done - hang in there.

  4. #3
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
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    Re: Scratching noise coming from rear(left 2013 XTS Platinum

    Quote Originally Posted by tony0479 View Post
    I have a 2013 Platinum XTS. I hear a scratching noise coming from the rear. It can be heard from the passenger seat while travg at highway speeds. It usually occurs when the car hits a bump. It sounds like the scratching of leather (louder than normal).
    Hello tony0479,

    I am sorry to hear that you are experiencing a scratching noise from the rear of your CTS when you hit a bump in the road. Have you reached out to your dealership’s service department about this sound yet? If you haven’t, I would be more than happy to assist you in setting up an appointment or working with the dealership to look into this concern. Please feel free to email me at socialmedia@gm.com with the subject line as “ATTN GREG” if you would like to further discuss this concern.

    Gregory W.
    Cadillac Customer Care

  5. #4
    bmick is offline Cadillac Owners Member
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    Put your car up on the ramp and check if there's any fluid leaks from rear suspension. If you see leaks around the shocks, call your local dealer and set up appointment. Good luck!

  6. #5
    Cadjiek is offline Cadillac Owners Fanatic
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    Re: Scratching noise coming from rear(left 2013 XTS Platinum

    You may have the same problem I had. The rear spring mounts needed to be lubricated. They try all kinds of things to resolve the noise but couldn't figure it out. The service dept. had a GM engineer come out and diagnose the problem. You could rock the back end of my car up and down and hear the noise. It was really pronounced when backing up in to my driveway when the car would go over that lip between the driveway approach and street. It really sounded like a creaky noise.

  7. #6
    tony0479 is offline Cadillac Owners Member
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    Re: Scratching noise coming from rear(left 2013 XTS Platinum

    Hello Gregory W;
    Yes I have reached out to Cadillac service many times and I have an XTS Platinum. The problem remains unresolved.

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    Cadillac Cust Svc's Avatar
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    Re: Scratching noise coming from rear(left 2013 XTS Platinum

    Quote Originally Posted by tony0479 View Post
    Hello Gregory W;
    Yes I have reached out to Cadillac service many times and I have an XTS Platinum. The problem remains unresolved.
    Hello tony0479,

    I apologize I mistyped “C” instead of “X”. I am sorry to hear that you are still experiencing this issue although you’ve reached out to the service department multiple times. I would like to look into this situation further for you. Could you provide me with your name, contact info, VIN, mileage, and dealership you have been working with in a private message so I can contact them regarding this concern. If you are unable to private message me, you can also reach out to me by email at socialmedia@gm.com with “ATTN GREG” in the subject line so that it gets delivered straight to me. Thank you very much for taking the time to respond. I hope to hear from you soon.

    Gregory W.
    Cadillac Customer Care

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