Dash lights stay on
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  • 1 Post By sonny3621
Cadillac XTS Forum Discussion, Dash lights stay on in Current Cadillac Vehicle Discussion; Just got 2013 xts. Lights surrounding the Cue screen like Hazard light, glove box, etc- 5 of them remain on ...
  1. #1
    Db1111's Avatar
    Db1111 is offline Cadillac Owners Member
    Automobile(s): Xts
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    Dash lights stay on

    Just got 2013 xts. Lights surrounding the Cue screen like Hazard light, glove box, etc- 5 of them remain on after the engine is turned off. Finally go off after 10 minutes. Anybody have this happen? Solution to the problem?


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  3. #2
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
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    Re: Dash lights stay on

    Quote Originally Posted by Db1111 View Post
    Just got 2013 xts. Lights surrounding the Cue screen like Hazard light, glove box, etc- 5 of them remain on after the engine is turned off. Finally go off after 10 minutes. Anybody have this happen? Solution to the problem?
    Hello Db1111,

    Welcome to Cadillac Owners! We are happy to have you part of the community. Gregory and I monitor the Cadillac forums and are here to assist. Congrats on your recent purchase of a 2013 XTS. I hope you are enjoying your ride so far. I understand how the lights remaining on for minutes after the engine turned off is a concern for you. If you would like me to look into this for you, please contact me via private message and include your contact information, VIN and the name of your dealer.

    Sincerely,

    Laura M.
    Cadillac Customer Care

  4. #3
    eagle727fl is offline Cadillac Owners Member
    Automobile(s): 2014 XTS Luxury
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    Re: Dash lights stay on

    I took delivery just 2 weeks ago on my 2014 XTS and experience the same issue. When parking in public lot at night - these lights bring un-wanted and unneeded attention to the XTS interior. Spoke with the Service Department and they had not received any other reports of this issue. The Service Department went to some new XTS's that had just been delivered to the dealership and those XTS's also had the same issue. The Service Department were not yet aware of any solutions as yet.

  5. #4
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
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    Re: Dash lights stay on

    Quote Originally Posted by eagle727fl View Post
    I took delivery just 2 weeks ago on my 2014 XTS and experience the same issue. When parking in public lot at night - these lights bring un-wanted and unneeded attention to the XTS interior. Spoke with the Service Department and they had not received any other reports of this issue. The Service Department went to some new XTS's that had just been delivered to the dealership and those XTS's also had the same issue. The Service Department were not yet aware of any solutions as yet.
    Hello eagle727fl,

    Congrats on your recent purchase of a 2014 XTS! I see you have already discussed your light concern with your dealer. I apologize they stated there is no solution for this yet. Please send me a private message with your full contact information, VIN and dealer name and location. I would like to further discuss this with you and document this concern in our system which can accessed by multiple departments within General Motors.

    Sincerely,

    Laura M.
    Cadillac Customer Care

  6. #5
    330GT is offline Cadillac Owners Member
    Automobile(s): 1999 STS,2013 XTS-P, 2014 XTS-P
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    Re: Dash lights stay on

    I have a 13 XTS, build date Sept 12. I don't think most folks paid attention to this condition because in order to really see this, your surroundings have to be quite dark. And, if you're standing outside the car, take a good look at the exterior door handles. The horizontal light strip inserts are barely glowing as if there is some low wattage stray current flowing. The glow is like the fluorescent hands on an old watch. You're correct, everything goes off after 10 minutes. However,
    in bright daylight this condition is barely noticeable.

  7. #6
    thegabbycat is offline Cadillac Owners Member
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    I took delivery of my 2014 XTS luxury about three weeks ago. Earlier this week, I noticed the same problem. I don't recall this being the case since the beginning. I noticed it once the temperature dropped below 30

  8. #7
    r34220's Avatar
    r34220 is offline Cadillac Owners Fanatic
    Automobile(s): 2013 XTS Platinum
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    Re: Dash lights stay on

    I have had my 2013 XTS Platinum for 7 months its done that from day one.

  9. #8
    Cadillac Cust Svc's Avatar
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    Re: Dash lights stay on

    Quote Originally Posted by 330GT View Post
    I have a 13 XTS, build date Sept 12. I don't think most folks paid attention to this condition because in order to really see this, your surroundings have to be quite dark. And, if you're standing outside the car, take a good look at the exterior door handles. The horizontal light strip inserts are barely glowing as if there is some low wattage stray current flowing. The glow is like the fluorescent hands on an old watch. You're correct, everything goes off after 10 minutes. However,
    in bright daylight this condition is barely noticeable.
    Hello 330GT,

    I am sorry to hear that you have experienced this concern as well. Please let me know if you plan on taking your vehicle into the dealership regarding this concern. Thank you very much for posting your experience.

    Gregory W.
    Cadillac Customer Care

    ----------

    Quote Originally Posted by thegabbycat View Post
    I took delivery of my 2014 XTS luxury about three weeks ago. Earlier this week, I noticed the same problem. I don't recall this being the case since the beginning. I noticed it once the temperature dropped below 30
    Hello thegabbycat,

    I apologize that you have noticed this concern after the temperature has dropped below 30. Are you planning on having the vehicle taken to your dealership so they could look into this concern further?

    Gregory W.
    Cadillac Customer Care

    ----------

    Quote Originally Posted by r34220 View Post
    I have had my 2013 XTS Platinum for 7 months its done that from day one.
    Hello r34220,

    I am sorry to hear that you have experienced this on your XTS since taking delivery of your vehicle. Have you had the chance to have a service department look into this? I have documented the concerns in this thread and forwarded to the correct group in our organization. Please feel free to reach out to me via private message if you would like to further discuss this concern.

    Gregory W.
    Cadillac Customer Care

  10. #9
    frdohmen is offline Cadillac Owners Member
    Automobile(s): xts
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    Re: Dash lights stay on

    Quote Originally Posted by Cadillac Cust Svc View Post
    Hello Db1111,

    Welcome to Cadillac Owners! We are happy to have you part of the community. Gregory and I monitor the Cadillac forums and are here to assist. Congrats on your recent purchase of a 2013 XTS. I hope you are enjoying your ride so far. I understand how the lights remaining on for minutes after the engine turned off is a concern for you. If you would like me to look into this for you, please contact me via private message and include your contact information, VIN and the name of your dealer.

    Sincerely,

    Laura M.
    Cadillac Customer Care
    Has this problem been solved? My XTS is doing the same thing

  11. #10
    sonny3621's Avatar
    sonny3621 is offline Cadillac Owners Fanatic
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    Re: Dash lights stay on

    There is no "solution" because there is no problem. It's normal and they all do it. Forget about it.
    Rsteph likes this.

  12. #11
    Mike_W's Avatar
    Mike_W is offline Cadillac Owners Member
    Automobile(s): 2013 XTS4 Premium
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    Re: Dash lights stay on

    Yep... mine's been doing it since I own it. They're LEDs so the power
    draw is minimal and my dealer said that it's all of them, so I don't worry
    about it.

  13. #12
    KADEE is offline Cadillac Owners Fanatic
    Automobile(s): 2015 XTS Luxury Edition
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    Re: Dash lights stay on

    I agree with everyone else. My 2015 XTS has done this since day one. I used to keep an eye on it at night, once parked in my garage, and they go out in approximately ten minutes.

    Pretty sure that is normal.

  14. #13
    ccclarke's Avatar
    ccclarke is offline Cadillac Owners Connoisseur
    Automobile(s): 2004 CTS-V, 2004 XLR, 2013 XTS4 Platinum
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    Re: Dash lights stay on

    This is called Retained Accessory Power (RAP) and is covered in your owners manual.

    CCC

  15. #14
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
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    Re: Dash lights stay on

    frdohmen,

    ccclarke hit the nail right on the head. Information regarding the Retained Accessory Power feature is located on page 9-20 of the 2014 XTS Owner's Manual.

    Let us know if you have any other questions. We're available by PM.

    Best,

    Geoff G.
    Cadillac Customer Care

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