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Cadillac XTS Forum Discussion, Loaner Car in Current Cadillac Vehicle Discussion; When I purchased my XTS, and I am thoroughly enjoying my Caddy, I was under the impression that whenever I ...
  1. #1
    CAPT Mike is offline Cadillac Owners Fanatic
    Automobile(s): 2013 XTS
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    Loaner Car

    When I purchased my XTS, and I am thoroughly enjoying my Caddy, I was under the impression that whenever I brought my vehicle in for service that I would be given a loaner to drive until my vehicle was completed. When I brought the car in for the recall on the download for CUE, I received a loaner. I just called to set up an appt for state inspection and whatever addl maintenance was required and asked for my "complementary" loaner car and was told that the loaner is only given for warranty work and not for routine maintenance or state inspections. Sure enough, I checked the warranty program and it is what the service person stated. Guess I was used to BMW doing the loaner car thing for all service work. With all that said, am I the only one who misunderstood the program? Should I get tested for the unique protein common in other Alzheimer patients?

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  3. #2
    EX-amg is offline Cadillac Owners Member
    Automobile(s): 2011 black diamond CTS-V Sedan
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    I had the same question the first time I brought mine for service . I had a Mercedes and always got loaner cars for free and my wife has had 3 infiniti and always get free loaners too. Then I dawned on me that the loaners are free on those because the service visits usually go into the hundreds$$$$. The caddy service is FREE so I don't mind paying 60-70$ for a loaner. Is actually cheaper on the long run

  4. #3
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is online now Cadillac Customer Service
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    Re: Loaner Car

    Quote Originally Posted by CAPT Mike View Post
    When I purchased my XTS, and I am thoroughly enjoying my Caddy, I was under the impression that whenever I brought my vehicle in for service that I would be given a loaner to drive until my vehicle was completed. When I brought the car in for the recall on the download for CUE, I received a loaner. I just called to set up an appt for state inspection and whatever addl maintenance was required and asked for my "complementary" loaner car and was told that the loaner is only given for warranty work and not for routine maintenance or state inspections. Sure enough, I checked the warranty program and it is what the service person stated. Guess I was used to BMW doing the loaner car thing for all service work. With all that said, am I the only one who misunderstood the program? Should I get tested for the unique protein common in other Alzheimer patients?
    Hello CAPT Mike,

    I am glad to hear that you are enjoying your XTS! I apologize that you misunderstood the program. Please feel free to private message me if you have any further questions or concerns. Thank you very much for your time. I hope you continue to enjoy your XTS!

    Gregory W.
    Cadillac Customer Care

  5. #4
    Lifer's Avatar
    Lifer is offline Cadillac Owners Enthusiast
    Automobile(s): 2006 Cadillac STS 1SG, 2001 Cadillac Eldorado ETC
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    Re: Loaner Car

    It depends on the dealer. If the competition in the area is stiff, they will bend over backwards to giver you superior service and treatment. I even get a loaner on my 2001 Eldorado when the service goes over two hours. They also use the loaner as a sales tool. Put you in a newer car and hope you get interested.

  6. #5
    gohawks63's Avatar
    gohawks63 is online now Cadillac Owners Connoisseur
    Automobile(s): 2012 Black Diamond CTS-V Coupe, 2011 BMW X5 Premium
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    Quote Originally Posted by Lifer
    It depends on the dealer. If the competition in the area is stiff, they will bend over backwards to giver you superior service and treatment. I even get a loaner on my 2001 Eldorado when the service goes over two hours. They also use the loaner as a sales tool. Put you in a newer car and hope you get interested.
    If they want to compete with the other brands, they better always offer a loaner. My Acura dealer always gave me an Acura loaner whether it was warranty or oil changes. Heck when I had my Toyota Landcruiser the Toyota dealer always gave me a loaner. They once gave me a Prius that would fit in the back of the Landcruiser, but it was a loaner nonetheless.

  7. #6
    Supie is offline Cadillac Owners Member
    Automobile(s): 2013 XTS, 2013 ATS
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    Re: Loaner Car

    My dealer honor's this but I thought it was part of the Warranty as stated on the Cadillac Site. http://www.cadillac.com/owners/warranty.html

    COURTESY TRANSPORTATION PROGRAM

    During the warranty coverage period, this Cadillac program provides alternate transportation and/or reimbursement of certain transportation expenses under the Courtesy Transportation Program if your vehicle requires warranty repairs. Several transportation options are available. Refer to your Owner Manual for details, including reservation of rights, or consult your dealer/retailer.

    And if you look under FAQ's:
    WHAT ABOUT COURTESY TRANSPORTATION?
    Courtesy Transportation is also included for 6-years or 70,000-miles1 for 2013 models and 5-years/100,000-miles1 for 2012 and older Cadillac vehicles. Whenever warranty repairs are required, several transportation options and/or reimbursement of certain transportation expenses are available for your convenience at participating dealers or retailers.

  8. #7
    DG2's Avatar
    DG2
    DG2 is offline Cadillac Owners Connoisseur
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    I think the policy is mandatory loaner car for any warranty work any Cadillac is in for but up to dealer to give loaner car for regular scheduled service. I think

  9. #8
    5.0 lsc's Avatar
    5.0 lsc is offline Cadillac Owners Fanatic
    Automobile(s): 2013 XTS Premium
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    Here at toyota we dont have loaners but warranty will pay for a rental car, extended warrantys typically cover up tp 5 days per repair

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