Cadillac XTS Forum Discussion, Leather warranty? in Current Cadillac Vehicle Discussion; Does anyone know if the leather covered in the bumper to bumper warranty? I found a very small scuff/scrape on ...
Does anyone know if the leather covered in the bumper to bumper warranty? I found a very small scuff/scrape on the piece to the left of the gear shift.
Flaws in the workmanship of the leather (peeling, fading, etc.) would be covered. A scuff or scrape is damage that was made to the material having nothing to do with workmanship and I believe would not be covered.
Had a similar situation happen years ago. We bought a brand new Toyota Landcruiser in 2004. It was a $64K vehicle then and the car had less than 200 miles on it when my wife put a picture with a metal frame on the front seat and it put a nice scratch/slight tear in the leather. It cost me a couple hundred dollars out of pocket to repair.
Welcome to the forum! I am sorry that you are also experiencing an issue with your leather seat. Unfortunately we are not authorized to further assist customers located outside of the United States. I must refer you to the Customer Assistance team in your home market to discuss your situation and questions. I am providing a link below for you to reach out to GM of Canada Customer Assistance as they are in the best position to assist you at this time.