Cadillac
 

Cadillac Forums | Help Us Help You | Advertise | Cadillac Parts | Cadillac News | Cadillac Classifieds

Cadillac Technical Archive | Cadillac Dealers | Cadillac Reviews | Cadillac Dealer Reviews | Cadillac Vendors

Results 1 to 9 of 9

Thread: Leather warranty?

  1. #1
    r34220's Avatar
    r34220 is offline Cadillac Owners Fanatic
    Automobile(s): 2013 XTS Platinum
    Join Date
    Nov 2012
    Posts
    115

    Leather warranty?

    Does anyone know if the leather covered in the bumper to bumper warranty? I found a very small scuff/scrape on the piece to the left of the gear shift.

    Leather_peeling.jpg

    Attached Images
    Last edited by r34220; 07-21-13 at 10:06 PM. Reason: Added Picture

  2. Remove Advertisements
    CadillacForums.com
    Advertisements
     

  3. #2
    gohawks63's Avatar
    gohawks63 is offline Cadillac Owners Connoisseur
    Automobile(s): 2012 Black Diamond CTS-V Coupe
    Join Date
    Feb 2008
    Age
    54
    Posts
    3,350
    Quote Originally Posted by r34220
    Does anyone know if the leather covered in the bumper to bumper warranty? I found a very small scuff/scrape on the piece to the left of the gear shift.
    Flaws in the workmanship of the leather (peeling, fading, etc.) would be covered. A scuff or scrape is damage that was made to the material having nothing to do with workmanship and I believe would not be covered.

    Had a similar situation happen years ago. We bought a brand new Toyota Landcruiser in 2004. It was a $64K vehicle then and the car had less than 200 miles on it when my wife put a picture with a metal frame on the front seat and it put a nice scratch/slight tear in the leather. It cost me a couple hundred dollars out of pocket to repair.

  4. #3
    r34220's Avatar
    r34220 is offline Cadillac Owners Fanatic
    Automobile(s): 2013 XTS Platinum
    Join Date
    Nov 2012
    Posts
    115

    Re: Leather warranty?

    I am happy to report that my dealer is replacing that part under warranty.

  5. #4
    Join Date
    Mar 2010
    Location
    Detroit, USA
    Posts
    12,711

    Re: Leather warranty?

    Quote Originally Posted by r34220 View Post
    I am happy to report that my dealer is replacing that part under warranty.
    Hello r34220,

    I am happy to hear the dealer is replacing your leather scrape on your vehicle. Let us know how everything goes! If you ever have any concerns or questions, don't hesitate to contact us.

    Sincerely,

    Laura M.
    Cadillac Customer Care

  6. #5
    Join Date
    Oct 2005
    Location
    Missouri
    Posts
    121

    Re: Leather warranty?

    Quote Originally Posted by r34220 View Post
    I am happy to report that my dealer is replacing that part under warranty.
    your dealer would prolly be happy to know you've deleted this thread too... lol

  7. #6
    gohawks63's Avatar
    gohawks63 is offline Cadillac Owners Connoisseur
    Automobile(s): 2012 Black Diamond CTS-V Coupe
    Join Date
    Feb 2008
    Age
    54
    Posts
    3,350
    Quote Originally Posted by r34220
    I am happy to report that my dealer is replacing that part under warranty.
    I guess I stand corrected. Kudos to the dealer and good for you!

  8. #7
    joesboat is offline Cadillac Owners Member
    Automobile(s): XTS
    Join Date
    Apr 2013
    Posts
    16

    Re: Leather warranty?

    Yea erase this thread, save yourself and the dealer any sort of hassle or just post and say "hey silly goose it was like this when I got the car I forgot to mention"!!!

  9. #8
    baldsing is offline Cadillac Owners Member
    Automobile(s): cts 2010
    Join Date
    May 2014
    Posts
    1

    Re: Leather warranty?

    Hi Laura ,
    I have a 2010 Cadillac cts 3.6 with same issue on back seat , the dealer in Canada advised it will not covered on my warranty , could you please advise.
    Thanks
    Bryan

  10. #9
    Join Date
    Mar 2010
    Location
    Detroit, USA
    Posts
    12,711

    Re: Leather warranty?

    Hello Bryan,

    Welcome to the forum! I am sorry that you are also experiencing an issue with your leather seat. Unfortunately we are not authorized to further assist customers located outside of the United States. I must refer you to the Customer Assistance team in your home market to discuss your situation and questions. I am providing a link below for you to reach out to GM of Canada Customer Assistance as they are in the best position to assist you at this time.

    http://www.gm.ca/gm/english/corporat...actus/overview

    Regards,

    Laura M.
    Cadillac Customer Care


Bookmarks

Cadillac Posting Rules

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Read about Lincoln | Buick | Kia Forte Forum