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Thread: Hands Free Audio

  1. #1
    PC12's Avatar
    PC12 is offline Cadillac Owners Member
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    Hands Free Audio

    When I am driving my '13 XTS and making a call, the people on the line sound great but all say I sound like my window is down and they can't here me unless I am stopped, lots of wind noise type complaint. Any one else having this issue?
    Also the fan blower speed does not lower like it did in the prior Avalanche that I owned when the phone was answered real pain?

    Last edited by PC12; 05-04-13 at 10:43 AM.

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  3. #2
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    Re: Hands Free Audio

    Quote Originally Posted by PC12 View Post
    When I am driving my '13 XTS and making a call, the people on the line sound great but all say I sound like my window is down and they can't here me unless I am stopped, lots of wind noise type complaint. Any one else having this issue?
    Also the fan blower speed does not lower like it did in the prior Avalanche that I owned when the phone was answered real pain?
    Hello PC12,

    I understand you are looking for the communities help and input on this issue, but have you thought about taking it into the dealership? I can assist you throughout this process in taking it to a certified technician at the dealership if you would like. If you private message me with your contact information, VIN and current mileage I would love to provide further assistance for you.

    Sincerely,

    Laura M.
    Cadillac Customer Service

  4. #3
    10mikeymike is offline Cadillac Owners Member
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    Re: Hands Free Audio

    Quote Originally Posted by PC12 View Post
    When I am driving my '13 XTS and making a call, the people on the line sound great but all say I sound like my window is down and they can't here me unless I am stopped, lots of wind noise type complaint. Any one else having this issue?
    Also the fan blower speed does not lower like it did in the prior Avalanche that I owned when the phone was answered real pain?
    Yes, I get the same complaints from people I'm speaking to when using the hands free feature in my XTS. I've also noticed that the fan speed isn't lowered when making on a call as well.

  5. #4
    pkadanec is offline Cadillac Owners Fanatic
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    Re: Hands Free Audio

    This seems to be a common issue, I too have this complaint from callers.

  6. #5
    dhemrick's Avatar
    dhemrick is offline Cadillac Owners Enthusiast
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    Re: Hands Free Audio

    Quote Originally Posted by PC12 View Post
    When I am driving my '13 XTS and making a call, the people on the line sound great but all say I sound like my window is down and they can't here me unless I am stopped, lots of wind noise type complaint. Any one else having this issue?
    Also the fan blower speed does not lower like it did in the prior Avalanche that I owned when the phone was answered real pain?
    I wonder if the software update to CUE would fix this? We just purchased our '13 XTS on 4/30 and from what I can tell, it was updated prior to purchase with the latest software revision. The fan speed drops as expected and when I am talking to my spouse when he is driving the car, he sounds very clear.

  7. #6
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    Re: Hands Free Audio

    Quote Originally Posted by dhemrick View Post
    I wonder if the software update to CUE would fix this? We just purchased our '13 XTS on 4/30 and from what I can tell, it was updated prior to purchase with the latest software revision. The fan speed drops as expected and when I am talking to my spouse when he is driving the car, he sounds very clear.
    Thank you for sharing this advice dhemrick. I am glad to hear your XTS software system is functioning correctly for you and the sound is very clear when you are on the phone.

    Regards,

    Laura M.
    Cadillac Customer Service

  8. #7
    dtcoon is offline Cadillac Owners Member
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    So I should expect my blower speed to reduce when I push the hands free button or receive a call? My 2010 cts did this. My 13 xts does not.

  9. #8
    Cadjiek is offline Cadillac Owners Fanatic
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    Re: Hands Free Audio

    My blower speed doesn't slow down either and I have had the CUE update too.

    ----------

    I just re-checked something. The fan slows down on an OnStar phone call but not on Bluetooth.

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    Re: Hands Free Audio

    Sub'ed for more info..

  11. #10
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    Re: Hands Free Audio

    Quote Originally Posted by Cadjiek View Post
    My blower speed doesn't slow down either and I have had the CUE update too.

    ----------

    I just re-checked something. The fan slows down on an OnStar phone call but not on Bluetooth.
    Hello Cadjiek,

    That is something interesting to come across. If you would like to discuss this concern further please private message me.

    Sincerely,

    Laura M.
    Cadillac Customer Service

  12. #11
    dtcoon is offline Cadillac Owners Member
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    But is the fan speed supposed to slow on a Bluetooth call or not?

  13. #12
    PC12's Avatar
    PC12 is offline Cadillac Owners Member
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    Re: Hands Free Audio

    I had a new mike installed and it is better, the blow still does not go down. It is not as clear as other GM cars and truck that I have owned in the past. The mike apparently had a new part number.

  14. #13
    dtcoon is offline Cadillac Owners Member
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    It's crazy how much this drives me nuts. I guess if my '10 CTS had not done this perfectly, I wouldn't know the difference. I certainly hope an update of some type will lower the ac blower speed automatically whenever hands free is used. Or even better, an option to customize the speed.

  15. #14
    gohawks63's Avatar
    gohawks63 is offline Cadillac Owners Connoisseur
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    Quote Originally Posted by dtcoon
    But is the fan speed supposed to slow on a Bluetooth call or not?
    It does on my '12 CTS, I would imagine that it would be the same with the XTS.

  16. #15
    dtcoon is offline Cadillac Owners Member
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    Quote Originally Posted by gohawks63

    It does on my '12 CTS, I would imagine that it would be the same with the XTS.
    Yes, you would think. Initiating OnStar will lower the AC fan, but neither pushing the hands free button on the wheel nor accepting a Bluetooth call will change the fan speed (noise). I find myself hollering a bit to give commands or fiddling with the center sack to lower and raise the fan. I keep waiting for someone to tell me I'm missing something.

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