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Cadillac XTS Forum Discussion, Future CUE / Nav Updates in Current Cadillac Vehicle Discussion; And yet you guys all bought the car anyway. Or did your dealers let you test drive a ringer with ...
  1. #16
    thebigjimsho's Avatar
    thebigjimsho is offline Cadillac Owners 10000+ Posts
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    And yet you guys all bought the car anyway. Or did your dealers let you test drive a ringer with these uber-amazing navigation systems???


    -- We miss you, JD (Dirt_Cheap_Fleetwood)


  2. #17
    webrobby is offline Cadillac Owners Member
    Automobile(s): 2013 XTS Platinum
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    Re: Future CUE / Nav Updates

    I have owned my XTS Platinum with nav for a week and I am disappointed in the speed of interacting with this system. I was able to push some buttons this weekend and the car out a text box with one of those familiar I in a circle icons beside the picture of our car that we see all the time in our nav screen and it updated constantly with the street name as I moved around my city. Every time I changed streets this icon showed me the name, I thought it was a bit annoying. When I stopped the car it went away.

    I guess my point is there's a lot of features they're just not readily easy to find.

  3. #18
    TimTown is offline Cadillac Owners Member
    Automobile(s): 2013 XTS4 Platinum
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    Quote Originally Posted by Cadillac Cust Svc

    Hello TimTown,

    I understand with a vehicle of this type there are certain expectations. I am sorry the current system does not meet these expectations. I don’t have information as to why vendors were selected for this system over others. But, if you would like me to set up a time to take your vehicle in for the CUE update and programming module, I am more than happy to assist.

    Regards,

    Laura M.
    Cadillac Customer Service
    I'm flabbergasted that the omission of streets and very poor font scaling has persisted since 2004!! Had I known about this and GM's behavior, I would not buy this expensive car, nor would I buy from GM again! I've seen your name and others providing the response to some internal customer sat blog before since 2004. GM mana agreement seems numb to the primary goal of any well managed company: customer satisfaction and QUALITY management!

    I've arranged for the car serviced wrt this and some recalls this coming Wednesday. Know one knows whether the problems will be corrected. My dealer has sent my written disappointment to the regional sales manager. Who knows what will happen.

    Regard,
    Tim Townsend

  4. #19
    TimTown is offline Cadillac Owners Member
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    Quote Originally Posted by Cadillac Cust Svc

    Hello Tim,

    Your CUE system update is not a recall, is a software update to enhance user experience. So what will change? When you start the vehicle with CUE in navigation the system now says “loading map” instead of a spinning yellow circle, climate icon changed to snowflake, navigation icon now show the direction the vehicle is traveling, the voice control is now much faster and more pleasant, Siri works with smartphones voice control pass-through, you can now dial directly from smartphone without hitting transfer and remain on Bluetooth, the screen goes black when the Screen faceplate is raised, you can save individual Pandora stations as favorites (ex: Today’s Hits), CUE access to stored smartphone contacts increased from 999 to 3500, improved media player device detection and functionality, map database improvements.

    I see you are scheduled to take your vehicle in next Wednesday. I will follow up with you the end of next week to see how your update went and to discuss additional questions or concerns. In the meantime, feel free to private message us if you would like to discuss anything else.

    Laura M.
    Cadillac Customer Service
    SO, the PRIMARY and only issue that I've raised (missing street names; garbled fonts on map) and raised by many others isn't addressed! AND SO, the NAV system remains worthless.

  5. #20
    TimTown is offline Cadillac Owners Member
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    Re: Future CUE / Nav Updates

    Dear Laura M.; Cadillac Customer Service

    I see no way of sending you a private message, but you can send me an email at timtowns@gmail.com . I'll even provide you with my telephone number so you can interact with me.

    Thank you
    Tim

  6. #21
    RippyPartsDept's Avatar
    RippyPartsDept is offline Hi, I'm Chris - Please Read My Signature
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    Re: Future CUE / Nav Updates

    Tim,
    You're forum membership account is too new to utilize the PM system... it will be turned on for you after a certain number of posts have been made by you.
    This is done to cut down on PM spam from spammers who sign up and then start PMing people (and probably for other reasons too)
    Chris Heath (RippyPartsDept) is an ASE Certified GM Parts Consultant at
    Rippy is a Cadillac, Hummer, Saturn & Saab dealership - family owned and operated in Wilmington, NC since 1946
    We offer all forum members deals on parts and freight - e: parts@rippyautomotive.com ph: 800-RIPPY-22
    <-- insert standard boilerplate about posts not necessarily representing my employer, etc -->

  7. #22
    thebigjimsho's Avatar
    thebigjimsho is offline Cadillac Owners 10000+ Posts
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    I'm sure Laura will be oh so eager now. Glad I don't have to deal with what she does...


    -- We miss you, JD (Dirt_Cheap_Fleetwood)


  8. #23
    Maxplot's Avatar
    Maxplot is offline Cadillac Owners Fanatic
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    I just got to really play with the navigation on my new ATS and I too am really disappointed in the lack of detail on the maps. For situational awareness it lacks details like streets and roads that are out in the country. I was driving out in the county and wanted to know where the next intersecting road was, but the nav display showed the little car that represents my current position located in nothing but a black background. I have to say that this navigation is the worst I have seen in a car. If I set a destination to drive to, the directions work fine and it gets me there fine. But for situational awareness just by looking at the display, it is awful.

  9. #24
    Jim Shearer is offline Cadillac Owners Member
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    Re: Future CUE / Nav Updates

    The NAV system in my 2010 Corvette ZR1 s acceptable. It updates the streets fine and the font is good. It certainly is not anywhere near as good as my friend's 2013 Chrysler 300. Chrysler uses Garmin and the detail, speed, ease of use, etc. is fantastic! I have a 2014 XTS being built now and I sure hope the navigation system has improved from what I am reading here.

  10. #25
    RicktheRealtor is offline Cadillac Owners Fanatic
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    Re: Future CUE / Nav Updates

    Quote Originally Posted by Jim Shearer View Post
    The NAV system in my 2010 Corvette ZR1 s acceptable. It updates the streets fine and the font is good. It certainly is not anywhere near as good as my friend's 2013 Chrysler 300. Chrysler uses Garmin and the detail, speed, ease of use, etc. is fantastic! I have a 2014 XTS being built now and I sure hope the navigation system has improved from what I am reading here.
    Let us know what your thoughts are on the nav system once you've had your car awhile.

  11. #26
    BlackPlatinumV is offline Cadillac Owners Member
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    Yes, the nav system is....in a word, "tired". Honestly, I expected better from my 2014 Platinum V-Sport's nav (which I picked up two days ago). EVERYTHING else about this car is technologically cutting-edge....but the nav is circa 1999...I know because I have had GM cars with navs since that time. It is the same system.

    I *shudder* to think that I need to stick my Garmin GPS on the window of my new car to get true 3-D maps with visible relief, real-time weather and traffic (linked via my phone) and (God forbid) geocaches. I would have expected things like this to be easy to include...and frankly expect to see a realistic software update to mitigate this....they solved the "get up and go" issue over the 2013 with the twin turbo....but still this giant, flat, no-lane-assist goofy nav. C'mon Cadillac....PLEASE. Get on that for us...we LOVE to see what you can do with cars that nobody else can...ditch delphi's stupid map application and retro program one of your own for us!

    Thanks in advance.

  12. #27
    macklobell is offline Cadillac Owners Fanatic
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    Re: Future CUE / Nav Updates

    Quote Originally Posted by Cadillac Cust Svc View Post
    Hello Tim,

    Your CUE system update is not a recall, is a software update to enhance user experience. So what will change? When you start the vehicle with CUE in navigation the system now says “loading map” instead of a spinning yellow circle, climate icon changed to snowflake, navigation icon now show the direction the vehicle is traveling, the voice control is now much faster and more pleasant, Siri works with smartphones voice control pass-through, you can now dial directly from smartphone without hitting transfer and remain on Bluetooth, the screen goes black when the Screen faceplate is raised, you can save individual Pandora stations as favorites (ex: Today’s Hits), CUE access to stored smartphone contacts increased from 999 to 3500, improved media player device detection and functionality, map database improvements.

    I see you are scheduled to take your vehicle in next Wednesday. I will follow up with you the end of next week to see how your update went and to discuss additional questions or concerns. In the meantime, feel free to private message us if you would like to discuss anything else.

    Laura M.
    Cadillac Customer Service
    Laura M.,

    My dealer is unaware of this update for my 2013 XTS. Can you assist me?

  13. #28
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
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    Re: Future CUE / Nav Updates

    Quote Originally Posted by macklobell View Post
    Laura M.,

    My dealer is unaware of this update for my 2013 XTS. Can you assist me?
    Hello macklobell,

    We would be more than happy to look into this for you. Could you provide us with your name, contact info, VIN, mileage, and dealership that you have been working with in a private message so we can look further into this? Thank you very much for your time.

    Gregory W.
    Cadillac Customer Care

  14. #29
    BlackPlatinumV is offline Cadillac Owners Member
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    Ok, in retrospect I have had more time with the nav and I was a bit too harsh on it and not objective enough for my own tastes.

    I am used to Garmin's premium nav units.

    The CUE nav has some really nice features over and above the Garmin...and a few things that could be learned. The following is based on comparing the two.

    POSITIVES:
    1). It *does* have a functional lane assist.
    2). I really like the nav on the main display, instrument cluster (in two places, mind you) and HUD simultaneously.
    3). The weather horizon is kind of interesting...although kind of a waste of space....I mean.....I can look out the window.
    4). Automatic rerouting to skirt changes/problems in traffic conditions is AWESOME.
    5). Traffic density overlays (underplays, actually) are nicely done.
    6). Showing the beginning and end of construction aid nice. Some sort of "yellow diagonal caution overlay/underlay" might be nice too.

    MISSING FEATURES/PROBLEM AREAS:
    1). Use the attached Bluetooth data device for true real time traffic and weather to produce map overlays with radar imagery and traffic camera snapshots.
    2). Skins.
    3). 3-D relief shown on map.
    4). I don't know how Garmin does this but their lane assist has a "rendering" of how the exit / maneuver *really* looks! including towers! trees, etc. it's breathtaking.
    5). Something is odd in the database. I tried entering my own address about ten different ways including with voice and by typing it in in various forms before it picked it up with only street and zip. I had a totally-qualified address in at one time and it failed to recognize it. Odd.
    6). Map responsiveness/animation is good, but I/O is a little sluggish.
    7). At one point while navigating, the entire screen sans roads turned pink...eventually went back to normal...but was weird. I'd have to call that a software glitch.
    8). I set my map to 3-D...navigate....at some point it goes back to 2-D and never returns. Default views, zoom levels, detail levels, and poi "elevations" would be nice.
    9). It does not seem to use the address book from my Bluetooth Droid Samsung Note II phone (uses everything else) when looking for addresses in contacts.


    THINGS I HAVEN'T DISCOVERED OR FIGURED OUT IF IT HAS THESE YET:
    1). Altitude.
    2). Lat/Lon destination programming.
    3). Use my data subscription to periodically (like when they update online) update custom POIs from my Geocache queries and show them on the screen? Yeah, this one is blue sky I know.

    There is probably more here but enough for now.

  15. #30
    addisont is offline Cadillac Owners Member
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    Re: Future CUE / Nav Updates

    There are some improvements I'd like to see. Better traffic coverage, my Mini reports most of the roads while CUE only shows 4 or 5 major roads then ends abruptly. I'm in the Washington DC area and need much better reporting.

    Is there a way to have the map display my saved contacts like the POIs.

    Tim

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