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Cadillac XTS Forum Discussion, CUE Update in XTS in Current Cadillac Vehicle Discussion; Mike Did you notice any improvement in the scrolling. That's one of my problems.. The scrolling up and down is ...
  1. #31
    Cadjiek is offline Cadillac Owners Fanatic
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    Re: CUE Update in XTS

    Mike

    Did you notice any improvement in the scrolling. That's one of my problems.. The scrolling up and down is very erratic. The memory seat settings don't always activate either.

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    Mike

    Did you notice any improvement in the scrolling? That's one of my issues. Example: Phone contact list. The up and down is very erratic.

    Cadjiek

  2. #32
    10mikeymike is offline Cadillac Owners Member
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    Re: CUE Update in XTS

    Cadjiek, I'm not sure. I will scroll through my contacts tomorrow and report back to you.

  3. #33
    10mikeymike is offline Cadillac Owners Member
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    Re: CUE Update in XTS

    Cadjiek, I tried scrolling through my contacts today and I found the system to be responsive and work smoothly. One thing I've noticed is that when touching the icons which can be arranged at the top of the screen there seems to be a slight delay before they open the feature selected. Other than that, the system seems to work well, but not in a manner that I would refer to as "remarkably" different than before the CUE update. But then again, I was satisfied with it before the update.

  4. #34
    Caddy Daddy.com's Avatar
    Caddy Daddy.com is offline Cadillac Owners Member
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    CUE update problems in my XTS. Seat no longer goes back with the EZ exit programmed or button on door. When you have pandora on and you go to climate control on screen. When you make changes and go back it drops Pandora. Does not do this with XM. Any one else have this going on? DADDA

  5. #35
    kipsts is offline Cadillac Owners Fanatic
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    Re: CUE Update in XTS

    Quote Originally Posted by Caddy Daddy.com View Post
    CUE update problems in my XTS. Seat no longer goes back with the EZ exit programmed or button on door. When you have pandora on and you go to climate control on screen. When you make changes and go back it drops Pandora. Does not do this with XM. Any one else have this going on? DADDA
    Sorry I have not experienced similar problems after SilverFox (Platinum) update. I do not use XM however but do use Pandora.

  6. #36
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
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    Re: CUE Update in XTS

    Quote Originally Posted by Caddy Daddy.com View Post
    CUE update problems in my XTS. Seat no longer goes back with the EZ exit programmed or button on door. When you have pandora on and you go to climate control on screen. When you make changes and go back it drops Pandora. Does not do this with XM. Any one else have this going on? DADDA
    Hello Caddy Daddy.com,

    I am more than happy to further research this concern for you. I will get back with you when I have additional information answering your concerns. For further reference, the CUE Infotainment Customer Support Group can be reached at 855-428-3669, Hours of Operation: Monday to Friday 8:00am to 10:00pm EST; Saturday 8:00am - 4pm EST. Have a great night.

    Sincerely,
    Laura M.
    Cadillac Customer Service

  7. #37
    Caddy Daddy.com's Avatar
    Caddy Daddy.com is offline Cadillac Owners Member
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    Needed to program this. Did not when car was new so thought it was a problem.. Recommended to my dealer a check list before and after the CUE update. At least get the basic settings the customer had before this up date set back to what they were before the update. Makes for a better migration experience. DADDY

    ----------

    Quote Originally Posted by Caddy Daddy.com
    Needed to program this. Did not when car was new so thought it was a problem.. Recommended to my dealer a check list before and after the CUE update. At least get the basic settings the customer had before this up date set back to what they were before the update. Makes for a better migration experience. DADDY
    The Pandora dropping is still a problem. Also drops Pandora when I make a call and go back to audio. DADDY

  8. #38
    RippyPartsDept's Avatar
    RippyPartsDept is offline Hi, I'm Chris - Please Read My Signature
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    Re: CUE Update in XTS

    the dealer is supposed to do a before and after settings check and reset

    that is part of the bulletin ... if they didn't do it correctly/completely that is why you had that happen

    the only thing that shouldn't be the same is that any bluetooth devices will have to be re-paired
    (delete the connection from your device and start a new pairing)

    everything else should have been reset back to what you had
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  9. #39
    Cadillac Cust Svc's Avatar
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    Re: CUE Update in XTS

    Quote Originally Posted by Caddy Daddy.com View Post
    Needed to program this. Did not when car was new so thought it was a problem.. Recommended to my dealer a check list before and after the CUE update. At least get the basic settings the customer had before this up date set back to what they were before the update. Makes for a better migration experience. DADDY

    ----------




    The Pandora dropping is still a problem. Also drops Pandora when I make a call and go back to audio. DADDY

    Hello Caddy Daddy.com,

    I reached out to you yesterday on this forum providing the CUE customer support center phone number. Also, did you say you had a CUE update at your local dealership recently? If so, you can discuss your Pandora issue with the service department at your dealership. They will be able to diagnose and fix your issues you are still experiencing. Have a great day rest of your night.

    Sincerely,
    Laura M.
    Cadillac Customer Service

  10. #40
    Caddy Daddy.com's Avatar
    Caddy Daddy.com is offline Cadillac Owners Member
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    Quote Originally Posted by Cadillac Cust Svc

    Hello Caddy Daddy.com,

    I reached out to you yesterday on this forum providing the CUE customer support center phone number. Also, did you say you had a CUE update at your local dealership recently? If so, you can discuss your Pandora issue with the service department at your dealership. They will be able to diagnose and fix your issues you are still experiencing. Have a great day rest of your night.

    Sincerely,
    Laura M.
    Cadillac Customer Service
    Hi Laura,
    I was not impressed first time I called. Yes updated at my dealer. FYI forgot to contact me when he was ready to do update. Waited almost 6 weeks from my notice from Cadillac. Don't have much faith of them figuring much out. I will wait to see if this is a CUE programming problem or just me. my dealer is along way for me and just to try and fix this is not on my important list. Thank you for getting back to me. DADDY

  11. #41
    330GT is offline Cadillac Owners Member
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    Re: CUE Update in XTS

    Quote Originally Posted by Caddy Daddy.com View Post
    CUE update problems in my XTS. Seat no longer goes back with the EZ exit programmed or button on door. When you have pandora on and you go to climate control on screen. When you make changes and go back it drops Pandora. Does not do this with XM. Any one else have this going on? DADDA
    I have had the same seat programming issues after the update and after some searching, I found the answer in the manual (2012 First Printing).

    1. Went through the procedure on 1-7
    2. Then, to Memory Seats on 3-7, 3-9
    3. Finally (engine running for access), Vehicle Personalization on 5-44, on to Comfort and Convenience and then Easy Exit Option and made sure that was ON. During the update most of my saved options had been disabled.

    Try this first as it may save you a trip to dealer and the "usual answer" that the module needs to be reprogrammed.

    Hope this helps.

  12. #42
    razordog is offline Cadillac Owners Member
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    Re: CUE Update in XTS

    what is the version number for the most current update?


    (just got car - still learning - so be gentle please )

  13. #43
    kipsts is offline Cadillac Owners Fanatic
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    Re: CUE Update in XTS

    Quote Originally Posted by razordog View Post
    what is the version number for the most current update?


    (just got car - still learning - so be gentle please )
    Welcome to the forum @razordog. Update V2773 SUB 12293-CUE System Update. What did you purchase and how about some pictures of it on the related thread (Got an XTS? Post your pics here!) on this forum?

  14. #44
    razordog is offline Cadillac Owners Member
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    Re: CUE Update in XTS

    Quote Originally Posted by kipsts View Post
    Welcome to the forum @razordog. Update V2773 SUB 12293-CUE System Update. What did you purchase and how about some pictures of it on the related thread on this forum? [http://www.cadillacforums.com/forums...ics-here.html]
    Raven Black XTS Platinum - will post pics

  15. #45
    kipsts is offline Cadillac Owners Fanatic
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    Re: CUE Update in XTS

    Sharp, looking forward to the pictures.

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