Cadillac XTS Forum Discussion, CUE System Freezes My I-Pod in Current Cadillac Vehicle Discussion; My IPod freezes after about 10-15 minutes of being connected. This happens every time I connect. I then have to ...
My IPod freezes after about 10-15 minutes of being connected. This happens every time I connect. I then have to manually reset the IPOD. When I reconnect, the same thing happens. Why is the CUE system overpowering my IPOD?
Welcome to the forum! Which iPod are you trying to connect with your CUE system? There is a list of supported Apple products on page 32 of the infotainment manual that should have come with your vehicle.
Sarah (Assisting Katie), Cadillac Customer Service
I am having the same problem with my 2014 SRX and my iPod (iPod has the latest update). I don't know if the CUE has an update or if it is installed - how do I find out about that?
I am sorry that you are having difficulties using your iPod with the CUE system. I recommend contacting our Infotainment team at 855-428-3669 and speaking with one of our specialists. They are open from 8am to 10pm EST, seven days a week. If they are not able to help resolve this issue, please PM me back and we can look into other possible options.