CUE System Freezes My I-Pod
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Cadillac XTS Forum Discussion, CUE System Freezes My I-Pod in Current Cadillac Vehicle Discussion; My IPod freezes after about 10-15 minutes of being connected. This happens every time I connect. I then have to ...
  1. #1
    KencoRag is offline Cadillac Owners Member
    Automobile(s): 2013 Cadillac XTS
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    CUE System Freezes My I-Pod

    My IPod freezes after about 10-15 minutes of being connected. This happens every time I connect. I then have to manually reset the IPOD. When I reconnect, the same thing happens. Why is the CUE system overpowering my IPOD?

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    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
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    Re: CUE System Freezes My I-Pod

    KencoRag,
    Welcome to the forum! Which iPod are you trying to connect with your CUE system? There is a list of supported Apple products on page 32 of the infotainment manual that should have come with your vehicle.

    Sarah (Assisting Katie), Cadillac Customer Service

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    reciprocity is offline Cadillac Owners Fanatic
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    Re: CUE System Freezes My I-Pod

    Have you had the CUE update installed yet? Knowing that and the model iPod you're using (and if the iPod software has been updated fully through iTunes) would be helpful.

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    PaulOnBiz is offline Awaiting Email Confirmation
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    Re: CUE System Freezes My I-Pod

    I am having the same problem with my 2014 SRX and my iPod (iPod has the latest update). I don't know if the CUE has an update or if it is installed - how do I find out about that?

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    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
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    Re: CUE System Freezes My I-Pod

    Quote Originally Posted by PaulOnBiz View Post
    I am having the same problem with my 2014 SRX and my iPod (iPod has the latest update). I don't know if the CUE has an update or if it is installed - how do I find out about that?
    Hi PaulOnBiz,

    I am sorry that you are having difficulties using your iPod with the CUE system. I recommend contacting our Infotainment team at 855-428-3669 and speaking with one of our specialists. They are open from 8am to 10pm EST, seven days a week. If they are not able to help resolve this issue, please PM me back and we can look into other possible options.

    Have a great night,

    Austin J.
    Cadillac Customer Care

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