For those of you following this sad thread, I met with the Sales Manager of the Cadillac dealership this afternoon (Dec 13). I had previously sent him an email indicating I wanted answers why the Platinum XDS I ordered was not delivered by now, 12 weeks later. He indicated that the vehicle (which was built on Oct 29) has been sitting up in Quebec, Canada, since it was built undergoing (or not?) a batch quality check. He had no idea what that meant. He apparently lit some fires under the grand poo-bahs, and told me it will be sent by rail to a town 2 hours away to be loaded onto a truck and delivered no later that December 24. I later sent him an email indicating that I expected it December 24, but if was not delivered in my hands by December 29 I was cancelling the order. He emailed to me that this was agreeable. Jeez! I got faster delivery of my 6 Lexus' that came from Japan!
You are very patient! I probably would have cancelled it after the second week of not receiving an answer... I had an issue with my first xts and they ordered me a new one. It was built the following week and I had it 11 days after being built. I think the total duration was less than 3 weeks. This was in November.
Way too patient!!!Your salesman said 12 more days???? and you gave him 5 more to deliver????And what is he and Cadillac give you for winning the guy with the most patience??!!You deserve something...Your saga belongs on a reality TV show. Cadillac could have torn down and rebuilt your car 20 times for as long as the hold up was...and I do mean "hold up."
Head restraint issue...
ArubaKid, are you currently residing in the United States? I ask, because if you're a U.S. resident, then I can always track your order status. This thread was just brought to my attention today, and I'm so sorry to hear about your order frustrations.
If you would like me to track an order, please don't hesitate to email me at Katie_Lucille@gmexpert.com with the order number!
Cadillac Customer Service
Head restraint issue was for cars produced to Aug 30/12, his was built Oct. 29th. - so what was wrong with that batch??? I was told a few weeks ago that there was a production stop for Platinums for Canada - no reason given. Why Platinums? Why Canada? Contacted Cadillac myself. As stated elsewhere, didn't get a reason but was given a "tentative" production date for week of Jan 7/13.
Hmmm, another thought. I wonder whether this may be related to possible slightly different software issues between Canada & US as when questioning dealer as to delivery delays at end of Nov., I was told production of XTS Platinum for Canada is on "hold" but no info as to why and timing. Mine is now to be produced on Jan 11 or so.
@ArubaKid - did you now receive your car?
Well this the end of the story: I picked up the car today at the dealership, and I am very excited about it. Everything seems to be working OK including the fanny tickles when I get too close to the dividing line and also the all important garage door opening function. The lines of the car are great. I have the graphite metallic. The guy who checked me out with the car said they did not know exactly why it was held up for delivery; it took exactly 14 weeks from the day I ordered it. They gave me an extra $500 on my trade, and said they would extend my On Star subscription some undisclosed number of months. But I am happy. It is fun to drive and use all the technology. I am sure I will have questions; you know where I'll come for answers. LOL
Congrats ArubaKid on taking delivery.
Do orders for U.S. take a preference over Canadian delivery?
Mine took 5 weeks from order to reciept.