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Cadillac XTS Forum Discussion, iPad Questions: Am I the Only One? in Current Cadillac Vehicle Discussion; OK, I can report 90% success and I know how to complete the next 10%. You can certainly use Tony's ...
  1. #16
    wkincy is offline Cadillac Owners Member
    Automobile(s): XTS
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    Re: iPad Questions: Am I the Only One?

    OK, I can report 90% success and I know how to complete the next 10%.

    You can certainly use Tony's way and that simply requires connecting the computer and opening iTunes on the computer and following directions.

    However I wanted to try it without leaving the iPad or using the computer.

    I deleted the Caddiapps@gmail loaded apps. there are 4; myCadillac, Onstar Remote Link, Cue Training, and Adobe Reader with the XTS manual pdf in it.

    I than went to the Apps icon on the iPad and searched for the replacements. As I found each one (they are free) I clicked on "install app." It than asked me for my iTunes account. That I have, so I entered my acct email and my iTunes password.The replacement apps downloaded and installed. The Cue Trainer needs no other actions. The Onstar Remote Link simply requires you to log in using your Onstar ID and your Onstar password and than you hit the partial circle in the upper left handcorner and the cloud updates the app with your cars info. The Adobe Reader is now yours not Cadillac's. So you need to go to Safari and google search for the 2013 Cadillac XTS Owner Manual. It will be the first answer after the 3 or 4 adds at the top of the page. Download it. When asked, say you want to open it with Adobe Reader. Once opened in Adobe Reader it will be saved and listed in the AR Documents section along with the Getting Started (adobe's manual) pdf.

    My 10% miss is the myCadillac app. That is not available from the Apps icon on the iPad. It is available from the computers iTunes app. Open the iTunes app (not the iTunes web page) and than open the iTunes store. Search for myCadillac and an app for the iPhone will show. It can be downloaded on your computer. Than attach the iPad power cord with the wall plug removed to your laptop or desktop usb port. Now the iPad will show in the iTunes program. You will now need to synch the iPad with the iTunes program on the computer. You need to do that periodically anyhow as this is how you restore the iPad anytime it needs a hard reset (Tony's method). Now when the iPad is synched everything on it is saved to the computer and the myCadillac app you only could download on the computer is loaded onto the iPad.

    Now if you ever need to use Tony's method you will have a backup synch available on the computer to use to restore your iPad.

    Enjoy your new updated apps.

    By the way, the greatest advantage of a pdf manual is that you can find anything you want without the index or T of Contents.....simply enter a keyword in the search bar and it will take you to every mention of that word in the manual. Hit the forward and back arrows at the bottom of the document to scroll through the document to find the next mention of the keyword. It is very cool and a huge time saver.

    Bill

  2. #17
    rayle is offline Cadillac Owners Fanatic
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    Re: iPad Questions: Am I the Only One?

    In addition to the Owner's Manual, there are also the Cue Manual, Personalization Guide, and Warranty/Assistance Manual that can be downloaded. At this site, scroll down to 2013 XTS Sedan and select whichever manual you need:

    http://www.cadillac.com/owners/auto-owners-manuals.html

  3. #18
    CAPT Mike is offline Cadillac Owners Fanatic
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    Re: iPad Questions: Am I the Only One?

    As I said earlier, Tony is truly a major help on this problem. But I continued to think about this and felt that there should be a universal solution, a simple one: Getting the password and in so doing gain the ability to change it for your needs. My theory is: if candiapps@gmail.com is a valid email account in the apple hierarchy, all of us affected by the CUE system and using the iPod should flood that email account with requests for the password. Maybe Apple, in all their techno wisdom, will determine a way to globally fix our problem. I like less cumbersome solutions and I personally resort to "roundabout" solutions only in the last resort. Ami I "KISSING" it to simply?

  4. #19
    rayle is offline Cadillac Owners Fanatic
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    Re: iPad Questions: Am I the Only One?

    I agree with you CAPT Mike, gaining control of the iPad should be much easier. Maybe Cadillac could provide directions with each iPad for transferring the account from Cadillac to one's own iTunes account. I know many people who would not think to search for a forum such as this one where instructions have been posted. What will those people do?

  5. #20
    CAPT Mike is offline Cadillac Owners Fanatic
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    Re: iPad Questions: Am I the Only One?

    Cadillac could do it, but they don't take control of training their sales personnel in the nuances of the CUE and iPad, why would they provide any direction? They after all gave up the ghost to Apple to download the apps; so I would suggest to go after Apple, the source of the problem. And to that end, I ask everyone who reads this forum and who has the iPad conundrum and refuses to delete and download to gain the advantage, to flood cadiapps@gmail.com with emails requesting their giving up their contrived password.

  6. #21
    rayle is offline Cadillac Owners Fanatic
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    Re: iPad Questions: Am I the Only One?

    You're right, CAPT Mike, "Cadillac could do it." The problem with going after Apple is that buyers of Cadillacs have contracted with Cadillac, not with Apple. Whatever Cadillac and Apple have going . . . who knows. We, as buyers (or prospective buyers) of the Cadillac product, need to be assured that we can use the product we are purchasing.

  7. #22
    mrrairai76 is offline Cadillac Owners Fanatic
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    Re: iPad Questions: Am I the Only One?

    Quote Originally Posted by rayle View Post
    In addition to the Owner's Manual, there are also the Cue Manual, Personalization Guide, and Warranty/Assistance Manual that can be downloaded. At this site, scroll down to 2013 XTS Sedan and select whichever manual you need:

    http://www.cadillac.com/owners/auto-owners-manuals.html
    Also if you load the downloaded manuals into your iTunes (on your computer) you can then sync your iPad and open all the manuals up in iBooks.

  8. #23
    Cadillac Tony's Avatar
    Cadillac Tony is offline Cadillac Owners Connoisseur
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    I understand the frustration of everyone not accustomed to dealing with Apple products, but the asking for the password to Cadillac's account is barking up the wrong tree.

    Apple requires a valid Apple ID to download apps, so the only way Cadillac can include the apps on the iPad is to use an in-house ID to load them. Apple also requires a payment method be attached to Apple IDs, which means if someone gave out the password to Cadillac's Apple ID, people could buy paid apps and charge them Cadillac's account. I don't think they want to be paying for everyone's copy of Angry Birds.

    I've contacted several people at Cadillac and offered my advice on how to include instructions detailing the process of removing Cadillac's ID from the device. The only other alternative would be not including them at all, which would cause a lot of folks to miss out on trying the CUE app or OnStar remote link because they forget to download them.

    For those who don't want to hassle with the changeover process yourself, you can visit an Apple store any time and have one of their customer service people perform the restore right there for you. At the end of the day, Cadillac is doing a really cool thing giving everyone an iPad with their new car, and they're pre-loading the apps in the only way Apple's system allows them to. If you're new to the iPad and having difficulty with the ID, simply visit an Apple store for free support and you'll be good to go.
    mrrairai76 and mrrairai76 like this.
    Tony Pagano
    Sales Manager
    Plaza Cadillac
    Leesburg, FL
    (352)787-1323

    www.cadillactony.com



    The views and opinions of this poster are solely his own and do not represent those of Plaza Cadillac

  9. #24
    rayle is offline Cadillac Owners Fanatic
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    Re: iPad Questions: Am I the Only One?

    Thank you, Cadillac Tony, for that added information and for continuing to help us consumers with this issue. Do you know if there is an option to purchase an XTS, waive the iPad equipment, and take iPad value ($500?) off the vehicle cost? If so, that would get me back to my previous question about whether I would be giving up anything critical to operating the vehicle.

    Edit: I hope you all know that when I posted that I agreed that "Cadillac could do it" I was referring to providing instructions, not providing the password.

  10. #25
    Cadillac Tony's Avatar
    Cadillac Tony is offline Cadillac Owners Connoisseur
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    Re: iPad Questions: Am I the Only One?

    You're welcome.

    There is no way to refuse the iPad at time of delivery. The program guidelines are such that in cases where a customer is adamant about not wanting the iPad, we're instructed to point them toward a local school, library or charity they can donate it to. Cadillac is presenting the iPad as a part of the purchase, not a "gift with purchase" that can be declined. There is nothing critical to operating the vehicle you would miss out on. Apps like the OnStar remote link are optional features, and all the information in the CUE trainer and .pdf owners manual can be found in your printed instructions.

    I think it's a great piece of technology, and definitely a nice way to introduce the capacitive touch screen in CUE to folks not accustomed to using one. Hopefully once you get past the initial setup issues, you'll come to enjoy it also.
    Tony Pagano
    Sales Manager
    Plaza Cadillac
    Leesburg, FL
    (352)787-1323

    www.cadillactony.com



    The views and opinions of this poster are solely his own and do not represent those of Plaza Cadillac

  11. #26
    rayle is offline Cadillac Owners Fanatic
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    Re: iPad Questions: Am I the Only One?

    Thanks for the assurance that the XTS does not require the iPad. I've started another thread regarding the "capacitive tough screen in CUE."

  12. #27
    Cadjiek is offline Cadillac Owners Fanatic
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    Re: iPad Questions: Am I the Only One?

    Look at it this way. If you don't renew your Onstar subscription after the year is up, none of this will matter. The Onstar app is dependent upon you subcribing.

  13. #28
    CAPT Mike is offline Cadillac Owners Fanatic
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    Re: iPad Questions: Am I the Only One?

    Quote Originally Posted by Cadillac Tony View Post
    Hey Capt Mike,

    Those are both common issues that your salesperson should have gone over with you. Assuming you've pressed the blue button to complete your OnStar activation, you should have received an email from them with your account information. If not, you can retrieve it by pressing the blue button now and speaking to an advisor. Next visit OnStar.com to log into your account, and make sure that the OnStar mobile app is set to "allowed" in your account settings. From there, you should be good to go!

    As far as the iPad, it comes down to how Apple handles apps. An Apple ID is required to load apps, so Cadillac uses their in-house ID to pre-load the apps onto the device, but this causes the apps and device to be linked to that account. What you'll need to do is plug into a PC or Mac and use iTunes to restore the iPad "as a new device" (this will erase the apps and Cadillac's account info). Now you can set the device up with the name and Apple ID you like, plus re-download the free apps using your own Apple ID.

    The names of the free apps are:

    -OnStar Remote Link
    -MyCadillac
    -CUE Trainer

    If you don't have iTunes, download it here: http://www.apple.com/itunes/download/

    This is the fastest and easiest way to get your iPad up and running with the proper ID. I've passed along feedback to the factory on finding a better way to pre-load the apps to avoid these steps, but due to the way Apple handles app installations it's unlikely there's a better way to do it.

    Hope that helps.
    Tony
    Yes, it was a PITA, but it was "doable." Thanks for the encouragement.
    Mike

  14. #29
    flying fossil is offline Cadillac Owners Member
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    Re: iPad Questions: Am I the Only One?

    Which version or model of ipad comes with the car? What is the memory of the unit? Can I download iTunes music directly to it to play thru the CUE system?

    I am ianything ignorant. Been a PC guy all these years.

    Thanks for any help.

  15. #30
    CAPT Mike is offline Cadillac Owners Fanatic
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    Re: iPad Questions: Am I the Only One?

    Quote Originally Posted by flying fossil View Post
    Which version or model of ipad comes with the car? What is the memory of the unit? Can I download iTunes music directly to it to play thru the CUE system?

    I am ianything ignorant. Been a PC guy all these years.

    Thanks for any help.
    Version 2; I believe it's 6+MB; and I just downloaded 5 albums and played it through the CUE. I am far from an "i" expert as noted by my previous posts.

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