I found the site this week and after a few hours of review, decided to join.
I have a beautiful Xenon BLue 2004 XLR with 56,000 miles with one big issue: a seized engine
Here's the story. All service records checked
out, visited with the techs, and made the purchase from private dealer. Ran perfectly for the first year, had a low coolant light that came on and when I got the vehicle serviced, they topped off with coolant.
A year later, I had the same issue with the low coolant light, and service advisor at certified Cadillac
dealership said they would need to perform the following service to cure the issue:
Replace throttle body housing coolant, jacket seals, thermostat housing seal, 4 gaskets, and flush
After service complete, I left dealership and headed home (3 miles). I came out of the house an hour
later and the coolant had leaked out of the vehicle all over the driveway. I immediately headed back
to the dealership and service advisor/tech said the water pump had failed. I was upset as I had just
spent $1000 to get the initial work done and they put me on the road in a unsafe vehicle.
They immediately replaced the pump (Free of charge) and sent me on the road.
A few months after the fact, the car had a check engine light with codes of misfire and low compression,
a coolant issue where I had to continue to add dexcool more consistently.
The Service Advisor & tech for the dealership had said I should get rid of the vehicle. I was unclear
as to why they would be telling me this vs maintaining me as a service customer and keep the revenue
I went for a 2nd opinion with another certified dealer with a certified xlr tech....here are his thoughts:
"From the sidelines, it looks like the tech who did the water pump may have not gone deep enough to see if the cylinder heads, intake manifold gasket or the head gaskets were cracked from the overheating. If he pressure tested the vehicle properly this condition should have surfaced."
Also, when the coolant is flushed, they also need to add pellets to provide a seal. Overall, I believe the tech misdiagnosed the issue and now your seeing the end result."
"The service manager should provide some goodwill assistance in order to keep you as a Cadillac customer."
After hearing this, I am disappointed in the service provided by a certified Cadillac dealer in which
I trusted the suggested service and now have a lemon as a result.
Sorry for the short story, but would appreciate anyone's feedback and direction here.
It's worth a shot to speak with the first dealer's Service MANAGER, not the tech or Service Writer. You never know . . . .
I've had two experiences with goodwill gestures that saved me a lot of money and kept me as a loyal customer with a dealership. As a fallback, at 56k miles, it might be worth splitting the difference for the repair or new engine with them, depending on how attached you are to the vehicle. With a seized engine, a 2004 isn't worth very much.