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Thread: Be carefull don`t thrust cadillac

  1. #1
    Join Date
    Jan 2012
    Posts
    2

    Be carefull don`t thrust cadillac

    I am an XLR-owner from Norway, who has been very disappointed of the customer support from Cadillac. I feel more or lesscheated by the Cadillac announcement about quality, superior custom support and extended warranty. In such a way that I will take this opportunity to warn both exsisting and becomming owners of this car , reading this forum.

    In short terms the case is as followes : my XLR was delivered with a assembly problem on the wiring for the ignition located in the dash-board. The cabling was bent during assembly on the assebly-line , and after some years this bent wiring broke due to the normal small movements in the chassi of the car, when driving, resulted in starting problems and a 14 week workhsop stay, and a bill of approx. 10 000 US.

    The local Cadillac workshop in Norway gave no support towards Cadillac regarding the problem, neither did the European Customer Support, but most scaring ,after contacting the GMEXPERT.COM and Katie Lucille , who passed the problem "up the line". no responsible representative from Cadillac did return, they dont even bother to make an excuse, som "my fellows Cadillac -owners "GET RID OF YOUR CADDILAC" before you need any customer support, and advise all your friend to buy a car form another maker. The announced quality , supreior customer support and extended warranty is just a joke.

    Have any of you had the same problem with the car and /or experience with the customer support and the warranty?


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  3. #2
    Join Date
    Mar 2010
    Location
    Detroit, USA
    Posts
    12,711

    Re: Be carefull don`t thrust cadillac

    Quote Originally Posted by tomathis@online.no View Post
    The local Cadillac workshop in Norway gave no support towards Cadillac regarding the problem, neither did the European Customer Support, but most scaring ,after contacting the GMEXPERT.COM and Katie Lucille , who passed the problem "up the line". no responsible representative from Cadillac did return...
    Tomathis, I'm so sorry to hear you weren't contacted and remain aggravated with your situation! It sounds as though you are really having a tough time with your vehicle, and I apologize for that. I'm definitely willing to try investigating again and to forward your comments to the appropriate team on our end of things. Please email me again anytime at Katie_Lucille@gmexpert.com if you would like me to follow up for you!

    Best,

    Katie
    Cadillac Customer Service


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