**Cadillac User Experience (CUE)** Discussion, Missing XM Presets in Item Specific Cadillac Discussion; Has anyone else had the problem of all your XM presets disappearing? If so, do you know what happened,or is ...
- 09-01-14 02:39 PM #1Cadillac Owners Member
- Automobile(s): 2013 XTS, 2013 ATS
- Join Date
- Nov 2012
Missing XM Presets
Has anyone else had the problem of all your XM presets disappearing? If so, do you know what happened,or is there an easy fix or do you have to reprogram all 40 plus presets? FYI My FM & AM and destination Presets are still there.
Thanks in advance
- 09-02-14 01:00 AM #2Cadillac Owners Member
- Automobile(s): 2014 luxury XTS;2016 luxury CTS
- Join Date
- Nov 2013
This is a known defect. There is a Technical Service bulletin issued for missing favorites. You can search the forum for a different thread on this topic. Sometimes a favorite will go missing regardless of it being AM,FM, XM or a telephone number. See your dealer.
- 09-02-14 09:44 PM #3
Re: Missing XM Presets
I’m sorry that you’ve experienced this issue with your presets and I can understand how disheartening it must be. If you would like to consult with your dealership regarding this concern, I would be happy to reach out to them on your behalf. Please PM me your VIN, mileage, preferred dealership, and personal contact information if you are interested.
Have a great night,
Cadillac Customer Care