Missing XM Presets
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**Cadillac User Experience (CUE)** Discussion, Missing XM Presets in Item Specific Cadillac Discussion; Has anyone else had the problem of all your XM presets disappearing? If so, do you know what happened,or is ...
  1. #1
    Supie is offline Cadillac Owners Member
    Automobile(s): 2013 XTS, 2013 ATS
    Join Date
    Nov 2012
    Posts
    7

    Missing XM Presets

    Has anyone else had the problem of all your XM presets disappearing? If so, do you know what happened,or is there an easy fix or do you have to reprogram all 40 plus presets? FYI My FM & AM and destination Presets are still there.

    Thanks in advance

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  3. #2
    thegabbycat is offline Cadillac Owners Member
    Join Date
    Nov 2013
    Posts
    57
    This is a known defect. There is a Technical Service bulletin issued for missing favorites. You can search the forum for a different thread on this topic. Sometimes a favorite will go missing regardless of it being AM,FM, XM or a telephone number. See your dealer.

  4. #3
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
    Automobile(s): All Cadillac vehicles!
    Join Date
    Mar 2010
    Location
    Michigan
    Posts
    11,788

    Re: Missing XM Presets

    Quote Originally Posted by Supie View Post
    Has anyone else had the problem of all your XM presets disappearing? If so, do you know what happened,or is there an easy fix or do you have to reprogram all 40 plus presets? FYI My FM & AM and destination Presets are still there.

    Thanks in advance
    Hi Supie,

    I’m sorry that you’ve experienced this issue with your presets and I can understand how disheartening it must be. If you would like to consult with your dealership regarding this concern, I would be happy to reach out to them on your behalf. Please PM me your VIN, mileage, preferred dealership, and personal contact information if you are interested.

    Have a great night,

    Austin J.
    Cadillac Customer Care

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