HMI software update is available for 2013 ATs'
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  • 1 Post By flycaster
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**Cadillac User Experience (CUE)** Discussion, HMI software update is available for 2013 ATs' in Item Specific Cadillac Discussion; I would like to have my CUE updated as much as possible, but I know that this can be like ...
  1. #1
    flycaster's Avatar
    flycaster is offline Cadillac Owners Enthusiast
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    HMI software update is available for 2013 ATs'

    I would like to have my CUE updated as much as possible, but I know that this can be like pulling teeth when one goes to the dealership. So, I forearmed myself by first going to the CUE hotline (855-428-3669) to see which updates I could get without a hassle. The rep told me that there is a Bulletin #12293A-HMI Software Update, Labor Code #V2773 that is available for my VIN 2013 ATS. Didn't go into details, but assume that the update will improve my CUE experience. You can call them, give them your VIN, and they will check to see if there is an update for your car. Good luck.


    EDIT:
    Going in tomorrow morning to get the update. SA will put the "right wording" on the work order to insure that the work goes through.
    exbagboy likes this.

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    inspectorudy is offline Cadillac Owners Enthusiast
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    Re: HMI software update is available for 2013 ATs'

    Thanks fly, that is the first piece of constructive news we have gotten in a while. I am going to call my dealer and see if my SRX is inline for an update.

  4. #3
    tahawk69 is offline Cadillac Owners Fanatic
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    Re: HMI software update is available for 2013 ATs'

    Keep us updated and if the update was worthwhile then maybe share the secret password with us so we can have our SA use the right wording. About time we get a substantial update. Thanks

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    DavidATS is offline Cadillac Owners Fanatic
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    Re: HMI software update is available for 2013 ATs'

    Thank you for this information. I am guessing this will get me further than "can you put the update in?".

  6. #5
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    Re: HMI software update is available for 2013 ATs'

    Just had the HMI update, but I am somewhat confused as to just what has been improved. First off, my SA gave me a copy of the bulletin (see below) and it is dated 7/17/2013! And, I can't believe that we haven't gotten this update already. But, then again, I checked some of the build and software numbers, and some have changed. For example:

    1. Although my MAP has stayed the same--23176855, the CUE software number has changed from 23189613 to 23443768.

    2. My HMI version has changed from 12.5V035_R2_P41.3 to 12.6V048_R1_MY14.

    As to how fast CUE responds, that is difficult to assess as I thought my "original" CUE was fairly fast.

    One thing I know did improve, or at least was new, was the you can now control the climate controls via the touch screen. This screen now shows touch buttons for individually (driver side/passenger side) raising/lowering the temperature, and you can control the air speed by touching the screen.

    BTW, as for any special wording on the work order, my SA wrote:

    "Customer states several concerns with hmi radio operations--media playing."

    Cause:
    "2810345 Human Machine Interface Control Module Reprogramming with SPS, 882 WGM"


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  7. #6
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    rustybear3 is online now Cadillac Owners Connoisseur
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    Re: HMI software update is available for 2013 ATs'

    Is that all it changed? Did you notice if it changed the animation for your 3D weather when used in conjunction with the weather app? Did it give you the microphone app?

  8. #7
    flycaster's Avatar
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    Re: HMI software update is available for 2013 ATs'

    Quote Originally Posted by rustybear3 View Post
    Is that all it changed? Did you notice if it changed the animation for your 3D weather when used in conjunction with the weather app? Did it give you the microphone app?
    I don't have OnStar, thus can't tell you about the weather app interactions.

    No microphone icon.

    Only major thing I've noticed so far is that all the A/C controls are now on the Climate screen and some of the version numbers have changed (upward). Oh yeah, using the "down caret" it was some times difficult to get the Favorites panel to recede when it showed up on the Nav screen. Often times, when swiping down on the caret icon, it would initiate a Nav command without receding the Fav panel. Before the update, I learned that one had to keep their finger on the icon for a little bit before swiping down...this approach usually worked, but often after several tries. Now, it appears that the receding response is more consistent...but I'm not really 100% sure that I'm not imaging this change.

  9. #8
    small723 is offline Cadillac Owners Member
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    Re: HMI software update is available for 2013 ATs'

    So I've called the CUE support # and supposedly my car received this update back in September 2013!

    However my software # and my climate controls on not like you @flycaster

    Not sure what to do here now....they were pretty confident that I have the latest software and I'm confident I don't.

  10. #9
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    Re: HMI software update is available for 2013 ATs'

    Quote Originally Posted by small723 View Post
    So I've called the CUE support # and supposedly my car received this update back in September 2013!

    However my software # and my climate controls on not like you @flycaster

    Not sure what to do here now....they were pretty confident that I have the latest software and I'm confident I don't.
    As your # and controls aren't like mime after my update, I'd bring this up with your SA and ask for the update. Could be that the CUE folks have made a mistake???

  11. #10
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    Re: HMI software update is available for 2013 ATs'

    As one who works with CUE issues on a daily basis, I have seen most everything going on. I just read this and have not followed it or been on in a while. It sounds like the dealer upgraded your CUE via USB drive for the campaign. I can tell you from experience this is OLD software and IS NOT THE LATEST VERSION. You can get the system to work much better AND upgraded the map data by program the latest version from TIS2Web but you might have issues finding a dealer that knows how to do this. I work in the Los Angeles area. I have been playing with the all new 2015 Cadillac ATS with gen 10 onstar and wifi systems, finally everything works as advertised and super fast connection and downloads on up to 7 devices at the same time. The home screen is almost the same but added text messaging and the live mapping on the navigation is very quick.
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    Re: HMI software update is available for 2013 ATs'

    Quote Originally Posted by jeiler9865 View Post
    You can get the system to work much better AND upgraded the map data by program the latest version from TIS2Web but you might have issues finding a dealer that knows how to do this.
    Jeiler, can you expand on this? This is a GM resource that provides updates to CUE?

  13. #12
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    Re: HMI software update is available for 2013 ATs'

    PI 1126C is the curent bulletin I am working from but, I have been known not to work "inside the box".
    "An updated software calibration has been released to address the above conditions. Update the HMI Module using a USB FLASH DRIVE and the Service Programming System (SPS) with the files available on TIS2WEB. Refer to the SPS procedures in SI. " Most techs wont waste the time to do this right, it takes almost as much time as the original Campaign 12293 upgrade.
    I take it on a vehicle by vehicle basis, it depends on phone/bluetooth device in question and what the concern(s) is/are about cue. I was fixing these BEFORE the campaign came out and was talking with the technical assistance and other GM managers about such issues.

  14. #13
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    Re: HMI software update is available for 2013 ATs'

    Quote Originally Posted by jeiler9865 View Post
    PI 1126C is the curent bulletin I am working from but, I have been known not to work "inside the box".
    "An updated software calibration has been released to address the above conditions. Update the HMI Module using a USB FLASH DRIVE and the Service Programming System (SPS) with the files available on TIS2WEB. Refer to the SPS procedures in SI. " Most techs wont waste the time to do this right, it takes almost as much time as the original Campaign 12293 upgrade.
    I take it on a vehicle by vehicle basis, it depends on phone/bluetooth device in question and what the concern(s) is/are about cue. I was fixing these BEFORE the campaign came out and was talking with the technical assistance and other GM managers about such issues.
    OK, so you are telling me that my recent upgrade really is old and didn't do much. Also, from what you wrote, I would assume that there would have to be specific issues with CUE's performance in order to get the dealership to load on the latest update. Could you give us some idea as to just what we should complain about in order to get the TIS2WEB update. The one thing I know needs improvement on my navigation is more street name info on the map. My map is worse than my 8 year old Garmin when it comes to giving the names of streets/roads.

  15. #14
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    Re: HMI software update is available for 2013 ATs'

    12293A: Customer Satisfaction - CUE System Update - (Jul 17, 2013) ---
    PI1126C: Blank Screen After Startup and Reverse, Rear View Camera Message On, Touch Screen Inoperable, Bluetooth® and Navigation Concerns - (Jun 13, 2014)
    Just by looking at the date of when the bulletin and campaign was issued will tell you how old it is.
    " this is the complaint list on just the bulletin"
    Center Stack showing a blank display right after engine start
    No device connected is displayed in now playing view
    Sporadic system reset, possibly seen when view phone contact details
    Screen stops updating and no visual changes are observed
    Touch Screen sporadic inoperable
    Time display overlaps Icons in the application tray
    RVC touch to exit RVC screen is not working after shifting back into drive
    Black Screen and reverse guideline displayed while in drive
    Upon answering a Bluetooth hands-free call the HMI Module takes over 5 sec to converge (Noise/echo on the first connection)
    Blue screen popped up on ICS screen periodically while playing a movie with RSE system
    Map display black around the vehicle Icon on the map (half mile scales
    Phone Call does not complete hang up when call is done via speech recognition in the Navigation application
    Sporadic system reset, possibly seen when searching address, scrolling/panning on the map or view phone contact details
    App tray and interaction selector in may is not faded out properly

    This is not all of them, I wont tell you "what " to say because you need to tell them what is going on with YOUR vehicle. My personal vehicle has navigation issues, and I tell them what is going on, and notify gm customer assistance to follow up with this. I can tell you if you change your scale and viewing angle, it will help with streets and traffic conditions, but my personal vehicle resets almost every time I get in it. I have upgraded the software, but still I am finding problems and reporting them.

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