Navigation incorrectly says Left when screen correctly says Right
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**Cadillac User Experience (CUE)** Discussion, Navigation incorrectly says Left when screen correctly says Right in Item Specific Cadillac Discussion; 2014 ATS Anyone else have this happen? Tried to search, but couldn't find anything. I assume this is a software ...
  1. #1
    ElanX is offline Cadillac Owners Member
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    Navigation incorrectly says Left when screen correctly says Right

    2014 ATS

    Anyone else have this happen? Tried to search, but couldn't find anything. I assume this is a software bug, and couldn't be specific to my vehicle.

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  3. #2
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
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    Re: Navigation incorrectly says Left when screen correctly says Right

    Hi ElanX,

    I apologize for this issue you have experienced with your navigation. I know that you just got your ATS back from the dealership, was this happening prior or did it just start recently? Please PM me with your VIN and I would be happy to discuss this issue with you further.

    Have a great night,

    Austin J.
    Cadillac Customer Care

  4. #3
    atsguy2 is offline Cadillac Owners Member
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    Re: Navigation incorrectly says Left when screen correctly says Right

    Funny - this happened to me yesterday. My wife thought she heard it say the wrong direction with the screen pointing the correct way. I dismissed it thinking she just heard it wrong. Same car (2014 ATS)

  5. #4
    pever's Avatar
    pever is offline Cadillac Owners Fanatic
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    Bemusing first 50 times I suppose. Now it is just one more item on my list. Gripe over.
    r34220 likes this.

  6. #5
    CTSCHICK is offline Banned
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    Re: Navigation incorrectly says Left when screen correctly says Right

    Mine has been doing that since I have owned my ATS Sept 2013 even after they reloaded the software a month ago even though it was already up to date and it still does it.

    It is the only problem I have with CUE though.
    r34220 likes this.

  7. #6
    rustybear3's Avatar
    rustybear3 is online now Cadillac Owners Connoisseur
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    Re: Navigation incorrectly says Left when screen correctly says Right

    Mine has NEVER done that....even once and I use it frequently. Doubt if it's an overall software bug....would have heard from members much more early on. First I've ever heard of this.

  8. #7
    CTSCHICK is offline Banned
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    Re: Navigation incorrectly says Left when screen correctly says Right

    Quote Originally Posted by rustybear3 View Post
    Mine has NEVER done that....even once and I use it frequently. Doubt if it's an overall software bug....would have heard from members much more early on. First I've ever heard of this.
    I have seen it mentioned quite a few times around here by other members there just hasn't been an actual thread topic about it until now.

  9. #8
    bigtourist is offline Cadillac Owners Member
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    Re: Navigation incorrectly says Left when screen correctly says Right

    Just confirming this happens to me very frequently, it is a problem that exists.

  10. #9
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    flycaster is offline Cadillac Owners Enthusiast
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    Re: Navigation incorrectly says Left when screen correctly says Right

    Yeah, it happens to me every so often...

  11. #10
    Cadillac Cust Svc's Avatar
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    Re: Navigation incorrectly says Left when screen correctly says Right

    Good Evening,

    I am sorry to read about those of you who have experienced this with your navigation systems. If there is anything you would like us to formally document or look into please feel free to reach out via private message with your full contact information, VIN, current mileage, and preferred dealership.

    Sincerely,

    Jonathan A.
    Cadillac Customer Care

  12. #11
    inspectorudy is offline Cadillac Owners Enthusiast
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    Re: Navigation incorrectly says Left when screen correctly says Right

    Just found out from my wife that she has had this error at least two times using the Nav system. Voice one way and the map the opposite.

  13. #12
    rustybear3's Avatar
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    Re: Navigation incorrectly says Left when screen correctly says Right

    Quote Originally Posted by CTSCHICK View Post
    I have seen it mentioned quite a few times around here by other members there just hasn't been an actual thread topic about it until now.
    Odd, in that forum members have posted threads for a lot less than this.....and I've read quite a few posts and threads. Again, this is the first time I've ever heard of this problem. Obviously, it seems quite a few members seem to have this problem, I'm sure one of you (other than CTSChick) have mentioned or taken your car to the dealer over this....I know I would. What do they say? Or this this just a once-in-a-great while glitch?

  14. #13
    MotoDC is offline Cadillac Owners Member
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    Re: Navigation incorrectly says Left when screen correctly says Right

    Quote Originally Posted by ElanX View Post
    2014 ATS

    Anyone else have this happen?
    Actually I just had this pop up the other day. Mine is a 2013 version. It only happened the once that I can recall. While quite far out, the nav said turn left, hen the screen said right. As I approached the turn, the nav gave the correct direction indicating a right hand turn.

  15. #14
    inspectorudy is offline Cadillac Owners Enthusiast
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    Re: Navigation incorrectly says Left when screen correctly says Right

    I have never used the voice function of the nav so it might happen more frequently. My wife uses voice and that is why she was aware of it. I would put it into the built in glitch category and understand that viewing the screen after hearing the command might be the proper way to use the system. Although anytime you are fooled by any device you tend to not ever trust it again.
    Lizbill likes this.

  16. #15
    huna is offline Cadillac Owners Fanatic
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    Re: Navigation incorrectly says Left when screen correctly says Right

    I get this maybe every 25 turns. (Hard to estimate the frequency.) The latest was last week Tuesday. I remember it well. :-)

    Here is one old thread: http://www.cadillacforums.com/forums...-problems.html

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