Screen has a line across it
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**Cadillac User Experience (CUE)** Discussion, Screen has a line across it in Item Specific Cadillac Discussion; I just started up the car this morning and noticed a line extending across the entire screen. It's some sort ...
  1. #1
    rtsittner's Avatar
    rtsittner is offline Cadillac Owners Fanatic
    Automobile(s): 2014 SRX Premium AWD in Graphite Metallic
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    Screen has a line across it

    I just started up the car this morning and noticed a line extending across the entire screen. It's some sort of electronic anomoly in the screen itself as the line's color and appearance change with the information displayed below it. The line appears any time the screen is powered on (including when the infotainment system is off, but the clock is showing).

    Navscreen1.jpg

    I searched our forums and did not see anything similar. I will be taking the car in for an oil change soon and will have this looked at and report back here.

    Randy

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  3. #2
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
    Automobile(s): All Cadillac vehicles!
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    Re: Screen has a line across it

    Quote Originally Posted by rtsittner View Post
    I just started up the car this morning and noticed a line extending across the entire screen. It's some sort of electronic anomoly in the screen itself as the line's color and appearance change with the information displayed below it. The line appears any time the screen is powered on (including when the infotainment system is off, but the clock is showing).

    Attachment 211209

    I searched our forums and did not see anything similar. I will be taking the car in for an oil change soon and will have this looked at and report back here.

    Randy
    Hi Randy,

    I apologize that you currently have this line appearing on your screen and I can see how it would be concerning. Please PM me with your VIN, mileage, dealership, and contact information when you are ready to take your SRX in for the oil change and I would be happy to contact the dealership on your behalf to provide an extra layer of support in addressing this issue.

    Have a great day,

    Austin J.
    Cadillac Customer Care

  4. #3
    pever's Avatar
    pever is offline Cadillac Owners Fanatic
    Automobile(s): 2013 ATS 2.0T Premium with Driver Assist & Adv Security
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    Burlington, Ontario
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    Re: Screen has a line across it

    I see what you mean... each "dash" in the line is the same length as the character below. Weird.
    Hardware memory-related problem?

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