I took my 2013 SRX with 4800 miles into the dealership because the cd eject button on the CUE system was
After a few days they called and said they needed to replace the cd/dvd player because something was spilled in
unit to causing this malfunction and consequently I would need to pay for the new player ($826 part, $225 labor). I told them I don't recall spilling anything but just wanted it fixed because we had a lot of traveling to do over the holidays. After installing the new unit they still couldn't get it to eject (I'm thinking it didn't need a new unit). I picked up the vehicle to use for the weekend and brought it back the following Monday. They then replaced the
switch at $143 and that seemed to fix the problem. When I picked up the SRX I asked for the parts they replaced and they said they had to send in the cd/dvd player so they couldn't give it to me but they did give me the switch that was replaced.
After paying $1261.02 to get the eject function on CUE working again I kind of have a bad taste in my mouth.
Does anyone know if I have any recourse to recoup some of this money since I wasn't even given or shown the CD/DVD player that they claimed I damaged by spilling something in it?
Thanks for any advice.