Any way to Ccear CUE memory?
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**Cadillac User Experience (CUE)** Discussion, Any way to Ccear CUE memory? in Item Specific Cadillac Discussion; I have two major complaints with CUE that I have not seen addressed here: 1) it's internal database has stored ...
  1. #1
    73JPS is offline Cadillac Owners Fanatic
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    Any way to Ccear CUE memory?

    I have two major complaints with CUE that I have not seen addressed here:

    1) it's internal database has stored many titles of songs from an SD card that I subsequently re-formatted, and hence has many titles that are duplicated; one of the links will play the song, album, or artist, the other will lead to "media not found"; and

    2) it's internal database of my contacts list is somewhat messed up, as CUE has taken liberties with names, in one case actually creating a name that doesn't actually exist by combining several references to that contact. In this case I have to refer to said contact by this 'CUE manufactured reference' during voice commands (or in the contacts list, of course) if I actually want to find the phone number through CUE.

    So my question is: how do I erase CUE's internal database as it pertains to music and contacts?

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  3. #2
    georule is offline Cadillac Owners Fanatic
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    Re: Any way to Ccear CUE memory?

    It's supposed to start a re-index every time you operate the vehicle. It won't do it while the vehicle is shut-off, however. You have to leave it running.

    Leaving the old index there is a "feature", not a bug, as in most circumstances it will lead to much faster availability of your music. But it should wipe out all the old index entries if you've operated the vehicle for any substantial length of time since switching.

  4. #3
    73JPS is offline Cadillac Owners Fanatic
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    Re: Any way to Ccear CUE memory?

    Yeah, no... that hasn't happened. The dead links to non-existent music files have remained since May.

  5. #4
    RippyPartsDept's Avatar
    RippyPartsDept is offline Hi, I'm Chris - Please Read My Signature
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    Re: Any way to Ccear CUE memory?

    Chris Heath (RippyPartsDept) is an ASE Certified GM Parts Consultant at Rippy Automotive
    Rippy is a Cadillac, Hummer, Saturn & Saab dealership - family owned and operated in Wilmington, NC since 1946
    We offer all forum members discounts on parts and freight - e: parts@rippyautomotive.com ph: 800-RIPPY-22
    <-- insert standard boilerplate about posts not necessarily representing my employer, etc -->

  6. #5
    73JPS is offline Cadillac Owners Fanatic
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    Re: Any way to Ccear CUE memory?

    Thanks Chris: I'll check it out!

  7. #6
    bkcaddy is offline Cadillac Owners Member
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    Re: Any way to Ccear CUE memory?

    Didn't work for me. Dead links still persist.

  8. #7
    pever's Avatar
    pever is offline Cadillac Owners Fanatic
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    Try Vehicle Personalization:

    "Return to Factory Settings

    Select Return to Factory Settings and the following list may display:

    . Restore Vehicle Settings

    . Clear All Private Data

    . Restore Radio Settings"

    Maybe that helps?

  9. #8
    dmw15 is offline Cadillac Owners Member
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    Re: Any way to Ccear CUE memory?

    I know this is an old thread, but were you able to fix the issue with deleting the old songs? I'm having the same problem. This CUE system is a major disappointment when it comes to using USB drives (poor indexing abilities, not being able to view by folder,etc).

  10. #9
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
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    Re: Any way to Ccear CUE memory?

    Quote Originally Posted by dmw15 View Post
    I know this is an old thread, but were you able to fix the issue with deleting the old songs? I'm having the same problem. This CUE system is a major disappointment when it comes to using USB drives (poor indexing abilities, not being able to view by folder,etc).
    Hi dmw15,

    I am sorry to hear that you are experiencing difficulties with your CUE system and I can understand how frustrating that would be. Have you tried contacting our Infotainment team at 855-428-3669 and speaking with one of our specialists? They are our experts on the CUE and are open from 8am to 10pm EST, seven days a week. If you have any additional questions or concerns please feel free to send me a PM.

    Have a great night,

    Austin J.
    Cadillac Customer Care

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