GM astroturfing on auto forums
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**Cadillac User Experience (CUE)** Discussion, GM astroturfing on auto forums in Item Specific Cadillac Discussion; Drudge has a link that is no longer workable that claims that the GM PR team has been caught astroturfing ...
  1. #1
    inspectorudy is online now Cadillac Owners Enthusiast
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    GM astroturfing on auto forums

    Drudge has a link that is no longer workable that claims that the GM PR team has been caught astroturfing the GM product forums. Do you suppose we have any on this forum?

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  3. #2
    pkadanec is offline Cadillac Owners Fanatic
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    Re: GM astroturfing on auto forums

    For those of us not in the know, what exactly does this mean?

  4. #3
    inspectorudy is online now Cadillac Owners Enthusiast
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    Re: GM astroturfing on auto forums

    It means that a company or an organization assigns their people to go onto forums with the company's/organization's viewpoint and pretend to be customers/believers of that product/viewpoint. You can see it if you go to a lot of different forums when the thread is negative towards an item or idea and then someone will redirect the thread to a more positive view. There is nothing wrong with the view except it is written by the defending entity and not a true owner/believer. I have experienced attacks because I am outspoken on any subject that interest me and when it differs from the crowd then the attacks become personal. I cannot understand this but I guess it is the "Don't comment unless you have something nice to say" rule. When we are discussing our purchased product, our views needs to be expressed to get the manufacturer to change things that we have discovered to be deficient. For others the product is family to them and they will defend it to the end. BTW, Drudge took down the link after it failed. I do not know why.

  5. #4
    RippyPartsDept's Avatar
    RippyPartsDept is offline Hi, I'm Chris - Please Read My Signature
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    Re: GM astroturfing on auto forums

    so drudge is just a content aggregator ... no original content

    so the link failed? due to too much traffic?
    Do you remember what the site was?

    ----------

    drudge has been known to put up a link to a story that is just patently false (or speculation portrayed as fact) and then remove the link once it's clear that the story is unfounded (or at least has no real proof to it)
    Chris Heath (RippyPartsDept) is an ASE Certified GM Parts Consultant at
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  6. #5
    inspectorudy is online now Cadillac Owners Enthusiast
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    Re: GM astroturfing on auto forums

    The headline to the link said "GM PR team caught astroturfing on forums". I haven't had a lot of bad experiences with the Drudge website so I do not know why the link was withdrawn. As anyone that reads Drudge knows he mostly puts up stories from other sources and has no real ability to get out and hoof it for scoops like the really big time networks who have recently ALL gotten the Navy yard shooting 100% wrong. They also got the Sandy Hook shooting 100% wrong. Even the liberal Scott Pelley of NBC said that his network should be ashamed of their content because it was so inaccurate. So considering all of this I can't see where Drudge should be singled out for dishonest or incorrect postings. I thought it was interesting that GM would do something like astroturfing since they have web sites with defenders of every model the make. A little too much criticism of a product and the personal attacks start. Are those attacks from astroturfers? Who knows.

  7. #6
    CTSCHICK is offline Cadillac Owners Connoisseur
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    Re: GM astroturfing on auto forums

    This is the article he is talking about


    http://dailykanban.com/2013/09/16/se...rom-inside-gm/

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    RippyPartsDept's Avatar
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    Re: GM astroturfing on auto forums

    It is an interesting subject that I think has a bit more nuance to it than one may infer from reading that article ... hopefully there will be more on this subject aired out in the open

    i would assume (and hope) that most of the online forum activity from IPs originating at the RenCen is not coordinated and is one person's opinion on the subject at hand

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    i also wonder how much of that 198.208.x.x traffic we have here
    Chris Heath (RippyPartsDept) is an ASE Certified GM Parts Consultant at
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  9. #8
    inspectorudy is online now Cadillac Owners Enthusiast
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    Re: GM astroturfing on auto forums

    Hey, as long as the PR people keep it honest and no BS I don't have a problem with paid advocacy. If they mislead or try to prevent someone from seeking outside help on an issue of warranty for example then it would cross the line. If they personally target people who complain about their products that too would cross the line for me.

  10. #9
    CTSCHICK is offline Cadillac Owners Connoisseur
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    Re: GM astroturfing on auto forums

    In this information & misinformation age I am not surprised and wouldn't be surprised if all Auto companies do it.

    I have read plenty of bad reviews or complaints on products that was clearly obvious the poster didn't even own the product.
    This forum is littered with plenty of 1 or 2 post posters with complaints that never come back again that are just enough to show up on a internet search engine.

    I also think the article failed to display any type of proof that would concern me, Other than improper conduct and comments.
    Where was the proof of any shill posts Saying I own X & X GM and it is the best car I have ever owned and I have never had a problem like that & ect ??

  11. #10
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    Re: GM astroturfing on auto forums

    Quote Originally Posted by CTSCHICK View Post
    In this information & misinformation age I am not surprised and wouldn't be surprised if all Auto companies do it.

    I have read plenty of bad reviews or complaints on products that was clearly obvious the poster didn't even own the product.
    This forum is littered with plenty of 1 or 2 post posters with complaints that never come back again that are just enough to show up on a internet search engine.

    I also think the article failed to display any type of proof that would concern me, Other than improper conduct and comments.
    Where was the proof of any shill posts Saying I own X & X GM and it is the best car I have ever owned and I have never had a problem like that & ect ??
    I agree with this ^^

    All sorts of people come to car forums:

    People who are emotionally devoted to the brand and will love it even if it's total junk (nothing implied there...). Those same people will usually be present to hate on anyone who criticizes the brand.

    There are new/new-used owners seeking information about the brand, service, modifications, repairs, general information, etc. Most of their questions could be answered by reading the manual.

    There are those who are disgruntled new/new-used buyers that were first time Cadillac owners and due to a disappointing lemon or unmet expectations, they are here to announce that they are done with GM forever. These are the people that post once or twice and are never heard from again. They're here to show up on a Google search to dissuade potential buyers from the brand.

    The forum is here for all the above and more. I wouldn't be surprised if every car manufacturer took the time to self promote by shilling as a new owner on car forums. In my opinion they're no more or less legitimate than the 1-2 post disgruntled member that's here just to sling poo.

    Just my 2 cents.
    The above post is my 2 cents....nothing more.

  12. #11
    pkadanec is offline Cadillac Owners Fanatic
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    Re: GM astroturfing on auto forums

    Thanks everyone for the explanation. I would say from my pov that it appeared right after the 2013 XTS was released, there was quite a bit of actual response from GM, codeman for example, and now there seems to be a lot of crickets chirping, pretty disheartening. I just would have hoped for more.... BTW, this is my 4th Cadillac, so i am obviously not going anywhere...

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