No Album Artwork?
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**Cadillac User Experience (CUE)** Discussion, No Album Artwork? in Item Specific Cadillac Discussion; When I connect my iphone 4s to the Cue system via the iphone cable to the usb port, the Cue ...
  1. #1
    AJS1 is offline Cadillac Owners Member
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    No Album Artwork?

    When I connect my iphone 4s to the Cue system via the iphone cable to the usb port, the Cue Center display and dash display shows the album artwork. I would prefer not to connect my iphone to a cable every time I get into my car so I figured I would move my music from iTunes to both a 4G Sony flash drive and a brand new SanDisk 8G Ultra SDHC card class 10 but neither produced any album artwork?? Everything else seems to work fine. I have looked for threads indicating similar issues but haven't found anything specific. Any help would be greatly appreciated!

    Thanks,

    Alex

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    reciprocity is offline Cadillac Owners Fanatic
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    Re: No Album Artwork?

    I think the simplest option is to leave an old iPod in your console with your music collection on it. (I use a 64GB iPod touch.) Then you don't have to worry about connecting your phone each time, but can still benefit from iTunes syncing of new songs, playlists, etc. If you don't have one sitting around, they're pretty inexpensive new or there are lots available on ebay.

  4. #3
    AJS1 is offline Cadillac Owners Member
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    Re: No Album Artwork?

    I was considering that option but was really curious why I can't seem to get the cover artwork to display while using a flash drive or sd card!

  5. #4
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    Cadillac Cust Svc is online now Cadillac Customer Service
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    Re: No Album Artwork?

    Quote Originally Posted by AJS1 View Post
    When I connect my iphone 4s to the Cue system via the iphone cable to the usb port, the Cue Center display and dash display shows the album artwork. I would prefer not to connect my iphone to a cable every time I get into my car so I figured I would move my music from iTunes to both a 4G Sony flash drive and a brand new SanDisk 8G Ultra SDHC card class 10 but neither produced any album artwork?? Everything else seems to work fine. I have looked for threads indicating similar issues but haven't found anything specific. Any help would be greatly appreciated!

    Thanks,

    Alex
    Hello AJS1,

    I am sorry to hear that you are not seeing your album art when you are listing to music through your flash drive or SDHC card. Have you reached out to the CUE Infotainment team in regards to this? They would be the best equipped to assist you with the CUE system. If you would like to reach out to them, they are open 8PM – 10PM EST, seven days a weeks and they number is 855-428-3669. Please keep us updated if they were able to assist you with seeing the album artwork on your CUE. Thank you very much for your time.

    Gregory W.
    Cadillac Customer Care

  6. #5
    AJS1 is offline Cadillac Owners Member
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    Re: No Album Artwork?

    Thank you Gregory for providing the Infotainment help line. They confirmed that in order to display the album artwork while using my iPhone 4S, I must be connected to the Cue system via the USB cord. Neither a flash drive nor an SD card will provide such.

    Alex

  7. #6
    jeffpaletz is offline Cadillac Owners Member
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    Re: No Album Artwork?

    Actually that's not true. I use an SD card and copied my ITunes music collection to it. Like you I got no artwork, except on the few files that were still in MP3 format. I like having artwork so much I spent hours converting a copy of my music collection from Apple M4a format to MP3. Now I have artwork on all my songs. It's a lot of work and it would make more sense to keep an ipod in the car and use that.

  8. #7
    SCHIDER23 is offline Cadillac Owners Member
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    Re: No Album Artwork?

    I left my iPod touch 32 gb connected and I usually have to reboot the whole system at least once a week, cause it keeps getting stuck I have to disconnected the iPod to get the system to recognize anything pretty damn annoying

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