CUE Update for MY 2013 Vehicles ATTN Cadillac Cust Svc - Page 5
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**Cadillac User Experience (CUE)** Discussion, CUE Update for MY 2013 Vehicles ATTN Cadillac Cust Svc in Item Specific Cadillac Discussion; "how many (or what percentage) of those CUE owners are not happy and have voiced their concerns to GM? GM ...
  1. #61
    inspectorudy is offline Cadillac Owners Enthusiast
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    Re: CUE Update for MY 2013 Vehicles ATTN Cadillac Cust Svc

    "how many (or what percentage) of those CUE owners are not happy and have voiced their concerns to GM?

    GM knows these numbers... i would guess the percentage is in low single digits."
    I think it is much higher than that but I believe that human nature being what it is most people realize that they won it and make do with it. You can look good at the Detroit car show with all of the bells and whistles but when you get it home you have to live with it. I would not want to base my strategy on how many people have accepted a poor design and do not complain than to survey ALL of their CUE owners for a more accurate results. And not "Do you like CUE" type questions but ones that ask how would you re-design so and so if you could. And what would you change if you could.

  2. #62
    rage2021 is offline Cadillac Owners Member
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    Re: CUE Update for MY 2013 Vehicles ATTN Cadillac Cust Svc

    any update from Cadillac reps here on this board? whats taking so long..knew I should have waited for the '14.

  3. #63
    Maxplot's Avatar
    Maxplot is offline Cadillac Owners Fanatic
    Automobile(s): 2013 Premium ATS 3.6 - Crystal Red, 2013 SRX Platinum Ice
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    Re: CUE Update for MY 2013 Vehicles ATTN Cadillac Cust Svc

    Quote Originally Posted by inspectorudy View Post
    "how many (or what percentage) of those CUE owners are not happy and have voiced their concerns to GM?

    GM knows these numbers... i would guess the percentage is in low single digits."
    I think it is much higher than that but I believe that human nature being what it is most people realize that they won it and make do with it. You can look good at the Detroit car show with all of the bells and whistles but when you get it home you have to live with it. I would not want to base my strategy on how many people have accepted a poor design and do not complain than to survey ALL of their CUE owners for a more accurate results. And not "Do you like CUE" type questions but ones that ask how would you re-design so and so if you could. And what would you change if you could.
    I think there are two types of dislikes with CUE:
    1. The folks that do not like the new touch screen paradigm and do not get along with new computer technology and want physical buttons and knobs.
    2. The folks who dig the new touch screen paradigm and new computer technology, but wish the bugs and performance issues were fixed.

    All I can say for the first group is they should have test driven the car more and played with CUE to see if they could live with it. I fall into the second group and I really dig the CUE technology, but want the bugs and performance updates to hurry up and come. I feel all my dislikes can be fixed with a software update. The performance issue might be lack of powerful enough CPU inside of the CUE box. If that is the case, I hope Cadillac would recall the wimpy CUE computers for an upgrade. (That probably won't happen).

    So in answer to Rudy's question, how would I re-design it... I would fix the bugs, add some CPU horse-power, and bring out software updates in a timely manner.
    r34220 likes this.

  4. #64
    georule is offline Cadillac Owners Fanatic
    Automobile(s): 2013 SRX Luxury AWD Silver Coast Metallic
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    Re: CUE Update for MY 2013 Vehicles ATTN Cadillac Cust Svc

    From what we know of the hardware, it seems like it ought to be pretty capable. So in my book it is down to the software developers to use/optimize for it well.
    RippyPartsDept likes this.

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