2 new CUE problems
Cadillac
 

Cadillac Forums | Help Us Help You | Advertise | Cadillac Parts | Cadillac News | Cadillac Classifieds / (Old System)

Cadillac Technical Archive | Cadillac Dealers | Cadillac Reviews | Cadillac Dealer Reviews | Cadillac Vendors

CadillacForums.com is the premier Cadillac Forum on the internet. Registered Users do not see the above ads.
+ Reply to Thread
Results 1 to 4 of 4
**Cadillac User Experience (CUE)** Discussion, 2 new CUE problems in Item Specific Cadillac Discussion; ok a couple nights ago, i wanted mexican food to go but the restaurants line was busy, I called approximately ...
  1. #1
    pissedoffwookiee's Avatar
    pissedoffwookiee is offline Cadillac Owners Connoisseur
    Automobile(s): 14 ATS Premium 2.0T Phantom Gray, 13 SRX Luxury Carbon Black
    Join Date
    Mar 2013
    Location
    San Diego
    Posts
    1,470

    2 new CUE problems

    ok a couple nights ago, i wanted mexican food to go but the restaurants line was busy, I called approximately 10 - 12 times and every other time i hung up and redialed using the steering wheel buttons my DIC rebooted, this happened 5 or 6 times in a row.

    and last night all my programmed talk stations (1 AM and 6 XM) were grayed out and unselectable using the wheel buttons, and it would display the message "the device this favorite is saved to is not connected" but when i touched them on the CUE screen they were re-enabled

  2. Remove Advertisements
    CadillacForums.com
    Advertisements
     

  3. #2
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
    Automobile(s): All Cadillac vehicles!
    Join Date
    Mar 2010
    Location
    Michigan
    Posts
    11,709

    Re: 2 new CUE problems

    Quote Originally Posted by pissedoffwookiee View Post
    ok a couple nights ago, i wanted mexican food to go but the restaurants line was busy, I called approximately 10 - 12 times and every other time i hung up and redialed using the steering wheel buttons my DIC rebooted, this happened 5 or 6 times in a row.

    and last night all my programmed talk stations (1 AM ang 6 XM) were grayed out and unselectable using the wheel buttons, and it would display the message "the device this favorite is saved to is not connected" but when i touched them on the CUE screen they were re-enabled
    Hello pissedoffwookiee,

    I apologize that you are experiencing two new issues with your CUE system. Have you reached out to our CUE team regarding these issues? The CUE Infotainment team’s number is 855-428-3669 and they are open 8AM - 10PM EST every day. I have documented your concerns that you are having so I can send them to the correct group. Please keep us updated on what they tell you if you reach out to them. Thank you very much for your time.

    Gregory W.
    Cadillac Customer Care

  4. #3
    pissedoffwookiee's Avatar
    pissedoffwookiee is offline Cadillac Owners Connoisseur
    Automobile(s): 14 ATS Premium 2.0T Phantom Gray, 13 SRX Luxury Carbon Black
    Join Date
    Mar 2013
    Location
    San Diego
    Posts
    1,470
    Thread Starter

    Re: 2 new CUE problems

    Quote Originally Posted by Cadillac Cust Svc View Post
    Hello pissedoffwookiee,

    I apologize that you are experiencing two new issues with your CUE system. Have you reached out to our CUE team regarding these issues? The CUE Infotainment team’s number is 855-428-3669 and they are open 8AM - 10PM EST every day. I have documented your concerns that you are having so I can send them to the correct group. Please keep us updated on what they tell you if you reach out to them. Thank you very much for your time.

    Gregory W.
    Cadillac Customer Care
    I'll consider it, as nice as they are, the last time i called all they did was listen to me, have me push a couple of buttons and put me on hold then come back and say their supervisor said i need to go to the dealer....a half hour of my life i'll never get back. My impression is they're best suited as a help line if you want to know how to do things, and not helpful as a technical support line, when something is not working as it should. the dealer is no help, because they're waiting for an update like we are.

  5. #4
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
    Automobile(s): All Cadillac vehicles!
    Join Date
    Mar 2010
    Location
    Michigan
    Posts
    11,709

    Re: 2 new CUE problems

    Quote Originally Posted by pissedoffwookiee View Post
    I'll consider it, as nice as they are, the last time i called all they did was listen to me, have me push a couple of buttons and put me on hold then come back and say their supervisor said i need to go to the dealer....a half hour of my life i'll never get back. My impression is they're best suited as a help line if you want to know how to do things, and not helpful as a technical support line, when something is not working as it should. the dealer is no help, because they're waiting for an update like we are.
    Hello pissedoffwookie,

    I apologize that last time they weren’t able to help the last time that you called in. If you do end up taking it into a dealership regarding these concerns, please reach out to us via private message so we can get in touch with the dealership. Thank you for taking the time to respond to my post.

    Gregory W.
    Cadillac Customer Care

Quick Reply Quick Reply

Register Now

Please enter the name by which you would like to log-in and be known on this site.
If you do not want to register, fill this field only and the name will be used as user name for your post.

Please enter a password for your user account. Note that passwords are case-sensitive.

Please enter a valid email address for yourself.

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Bookmarks

Cadillac Posting Rules

  • You may post new threads
  • You may post replies
  • You may not post attachments
  • You may not edit your posts
Read about Lincoln | Buick | Kia Forte Forum
Need products for your Cadillac? Check out your options at the links below:

custom floor mats | Cadillac Chrome and Black Chrome Wheels | window tinting