unable to delete radio preset
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**Cadillac User Experience (CUE)** Discussion, unable to delete radio preset in Item Specific Cadillac Discussion; i added a few XM channels to my presets. after a few days, i realized that i didn't listen to ...
  1. #1
    jph
    jph is offline Cadillac Owners Member
    Automobile(s): ATS 3.6 RWD premium
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    Dec 2012
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    San Jose, CA
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    unable to delete radio preset

    i added a few XM channels to my presets. after a few days, i realized that i didn't listen to most of them, so i started to delete those.
    all of them went away. except for one! it did get "greyed out" but it's still there. it doesn't want to go away.

    anyone know how i can get rid of it?


    thanks!
    J.

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  3. #2
    pkadanec is offline Cadillac Owners Fanatic
    Automobile(s): 2013 XTS
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    Mar 2009
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    Re: unable to delete radio preset

    just save another preset over the one you do not want. I am sure you can find at least one that you want to have

  4. #3
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
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    Re: unable to delete radio preset

    Quote Originally Posted by jph View Post
    i added a few XM channels to my presets. after a few days, i realized that i didn't listen to most of them, so i started to delete those.
    all of them went away. except for one! it did get "greyed out" but it's still there. it doesn't want to go away.

    anyone know how i can get rid of it?


    thanks!
    J.
    Hello jph,

    I reached out to our infotainment team to see if there was any way to delete that preset. The person I spoke with said that there is not. It is there in case you wanted to save something over it. He said what might work would be a hard reset of the CUE. Here is our Infotainment team’s number if you would like to speak with them about going that route: 855-428-3669

    I hope this information helps. Please let me know if you have any further questions or concerns! Thank you very much for your time.

    Gregory W.
    Cadillac Customer Care

  5. #4
    jph
    jph is offline Cadillac Owners Member
    Automobile(s): ATS 3.6 RWD premium
    Join Date
    Dec 2012
    Location
    San Jose, CA
    Posts
    81
    Thread Starter

    Re: unable to delete radio preset

    thanks!

    i'll try to save another one over it and see what happens.


    J.

  6. #5
    SCHIDER23 is offline Cadillac Owners Member
    Automobile(s): Cadillac ATS
    Join Date
    Apr 2013
    Posts
    15

    Re: unable to delete radio preset

    Trying to save another over doesn't work it still stays grayed out, even doing a hard reset procedure didn't do anything I had to clear all private data and start from scratch pretty damn annoying

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