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**Cadillac User Experience (CUE)** Discussion, Any reason why voice prompt keeps switching back to LONG? in Item Specific Cadillac Discussion; Wookiee, I changed the voice prompt setting on my BB from normal to off. I've been wondering if our phone ...
  1. #16
    GJB's Avatar
    GJB
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    Re: Any reason why voice prompt keeps switching back to LONG?

    Wookiee, I changed the voice prompt setting on my BB from normal to off. I've been wondering if our phone settings are overiding CUE. I'll let you know if mine returns but is held since Saturday so 3 days but not much driving during that time.

  2. #17
    pissedoffwookiee's Avatar
    pissedoffwookiee is online now Cadillac Owners Connoisseur
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    Re: Any reason why voice prompt keeps switching back to LONG?

    Quote Originally Posted by GJB View Post
    Wookiee, I changed the voice prompt setting on my BB from normal to off. I've been wondering if our phone settings are overiding CUE. I'll let you know if mine returns but is held since Saturday so 3 days but not much driving during that time.
    that sounds, like a good avenue to look into, unfortunately SIRI has no such option Shes either on or off, the only thing you can change in her behavior is voice prompt always on or paired device only which wont help...i may have to go android, .... how does pandora work with your BB?

  3. #18
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    Re: Any reason why voice prompt keeps switching back to LONG?

    Wook I do not use pandora with my BB because its provided by my work. Oh and my theory....bust it went back to long on me yesterday.

  4. #19
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    Re: Any reason why voice prompt keeps switching back to LONG?

    Brought the car in today for some updates and pointed out the long reply issue to my SA. He asked me under which setting did this occur...appeared he didn't know about it. I pointed out (by actual demonstration) that my biggest problem was with Navigation. When I get the car back, I'll report on the "fix."

  5. #20
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    Re: Any reason why voice prompt keeps switching back to LONG?

    started using a cig lighter USB charger to avoid contact with my phone and car and so far from last night to this morning it's stayed put, what bugs me is the same radio in an XTS loaner i had when my turbo was being replaced didnt have this problem.

  6. #21
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    Re: Any reason why voice prompt keeps switching back to LONG?

    OK, I may have goofed and I'm quit embarrassed that when the SA checked out my Long/Short setting, it was on Long. But all is not lost as he reset it to Short (which it may have been on and then reverted to Long), and now if it reverts to Long I will have proof of this glitch. But then again, the dealer probably wouldn't be able to do a fix as he needs Caddy to send a software fix, which apparently isn't yet available. Nonetheless, stay tuned...

    Back to Long...as expected. Caddy. how about the fix? Should be easy enough to do.

  7. #22
    NJRonbo is offline Cadillac Owners Enthusiast
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    Re: Any reason why voice prompt keeps switching back to LONG?

    So, the latest is that there is no new software update to fix this glitch?

  8. #23
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    Re: Any reason why voice prompt keeps switching back to LONG?

    Ggoing to bump this to see if anyone has had luck with a fix. I am having the same issue with reverting back to long.

  9. #24
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    Re: Any reason why voice prompt keeps switching back to LONG?

    CUE info line techs are of no use at all. They have apparently never heard of this problem and there is nothing in their dealership database that shows anyone reporting this issue. What good does it do to have this team together when they can't even find info on a pretty widespread problem? I find it pretty hard to believe they don't have anything documented on this.

    "system error" on startup is not an issue they say unless it won't go away. "Just live with it" is the answer they say (not the exact words)

    We have several Cadillac reps on this forum. why wouldn't they put one of their "CUE" techs on here as well to start proactively looking at some of the issues people are having and possibly answer some threads and questions or offer possible solutions?

    So my question to the Cadillac reps that are here. What would it take to get something like that done? Kind of ridiculous to call in for a pretty common CUE issue and be told "never heard of it"

  10. #25
    nightracerx is offline Cadillac Owners Member
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    Re: Any reason why voice prompt keeps switching back to LONG?

    I have the same problem with my 2013 Cadillac SRX. It's very frustrating, I have oil change scheduled in the next two weeks and I will bring it up at the dealership.

  11. #26
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    Re: Any reason why voice prompt keeps switching back to LONG?

    Quote Originally Posted by carpenter View Post
    CUE info line techs are of no use at all. They have apparently never heard of this problem and there is nothing in their dealership database that shows anyone reporting this issue. What good does it do to have this team together when they can't even find info on a pretty widespread problem? I find it pretty hard to believe they don't have anything documented on this.

    "system error" on startup is not an issue they say unless it won't go away. "Just live with it" is the answer they say (not the exact words)

    We have several Cadillac reps on this forum. why wouldn't they put one of their "CUE" techs on here as well to start proactively looking at some of the issues people are having and possibly answer some threads and questions or offer possible solutions?

    So my question to the Cadillac reps that are here. What would it take to get something like that done? Kind of ridiculous to call in for a pretty common CUE issue and be told "never heard of it"
    Hello carpenter,

    I apologize you are frustrated due to your current situation. Have you tried contacting the CUE support team recently? Unfortunately, we do not have information pertaining to CUE technicians. If you would like to further discuss your concerns, please feel free to send us a private message.

    Sincerely,

    Laura M.
    Cadillac Customer Care

    ----------

    Quote Originally Posted by nightracerx View Post
    I have the same problem with my 2013 Cadillac SRX. It's very frustrating, I have oil change scheduled in the next two weeks and I will bring it up at the dealership.
    Hi nightracerx,

    If you would like to further discuss this and have my involvement while working with your dealer, please let me know. I can be reached via private message and I am more than happy to assist the best I can.

    Regards,

    Laura M.
    Cadillac Customer Care

  12. #27
    nightracerx is offline Cadillac Owners Member
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    Re: Any reason why voice prompt keeps switching back to LONG?

    Just got back from the dealer on the oil change. Dealer inspected the unit and found it to be odd that it is doing that jumping back to "long" prompt after restart, I'm also running the latest version of software, so it could be a hardware problem or unresolved software problem. They ordered a new unit for me that will arrive next week and install it, it should solve the problem. My CUE LCD screen also rattles like crazy when I go over bumps on the road so replacing the unit will most likely solve that problem as well.

  13. #28
    skyy is offline Cadillac Owners Member
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    I'm having the same problem. Have isolated that it seems to occur if you start from the key.

  14. #29
    JoeGrapes is offline Cadillac Owners Member
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    Re: Any reason why voice prompt keeps switching back to LONG?

    Yes my XTS does the same. I don't use the voice much but I have set it to short and the next time I use it it's back to long. I'm sure it's a software glitch. I just shrug my shoulders and say the hell with it.

  15. #30
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    Re: Any reason why voice prompt keeps switching back to LONG?

    Quote Originally Posted by skyy View Post
    I'm having the same problem. Have isolated that it seems to occur if you start from the key.
    This is an interesting theory. I am going to test this.

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