Pandora - Does it Work Reliably for Anyone?
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**Cadillac User Experience (CUE)** Discussion, Pandora - Does it Work Reliably for Anyone? in Item Specific Cadillac Discussion; I just have to wonder if everyone has the same experience as me with Pandora not exactly being reliable from ...
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    bungee91 is offline Cadillac Owners Fanatic
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    Pandora - Does it Work Reliably for Anyone?

    I just have to wonder if everyone has the same experience as me with Pandora not exactly being reliable from a day to day basis.
    For reference I'm using Bluetooth with a Nexus 4 on Android 4.2.2.

    I will say I use Pandora daily, it is my go-to for music in the car.

    The problems that I have are inconsistencies, and connection issues.

    For instance a lot of times it doesn't connect when first getting into my vehicle and just shows "no internet connection" (yes I have an internet connection on my phone at the time), there is no way to fix this I've found without restarting my phone and then going to another media source and back to Pandora (I've tried force stopping Pandora (on the phone), and also toggling Bluetooth on and off (CUE hates me when I do that, I wouldn't recommend it, I thought I broke Pandora for good...LOL)).

    Sometimes when skipping songs or a track change I lose all audio, however Pandora is still playing and I can control it and the display is updating however there is no longer audio until the next time I get into my car and therefore it is restarted and then works again.

    Sound quality is also somewhat poppy and glitchy, however I'm guessing this is also related to Android 4.2.2 making the matter worse (a known issue).

    I had issues with my other phone and the older CUE also, so I don't think it is just me. The question is if not, is it the CUE team who needs to fix it, or Pandora?.. I'd guess both working together, but not sure.

    Anyhow, anyone who uses it regularly I'd love to know your experiences with it.
    Thanks for any input.

    -----------------------------------------------------------
    CUE team, I'd be more that willing to allow logging/debugging if possible on my car to send logs to help resolve these issues.
    If it needs to be more on the phone end with a logcat or a dump of some sort I'd be more than willing to provide that info also if it'd be of help.

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    Sir CussFreq is offline Cadillac Owners Member
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    Re: Pandora - Does it Work Reliably for Anyone?

    Have you received the CUE update yet? I'm assuming so. I haven't had any issues since the update, but it's only been 2 days... Prior to that, I had many of the same issues. Don't have a fix for the phone not pairing automatically... Mine did that once or twice a week, I just had to re-pair the phone before I started moving or stopped at a light. If your phone is connected properly, you can usually fix the inconsistency issues by swapping to FM or XM and back to Pandora. It forces it to resync with the app on the phone. Sometimes you may have to do it 2 or 3 times. I haven't had to do this since the update, but time will tell if this is actually fixed.

    For the popping, on your phone go into the Pandora settings and under the Advanced section, make sure to check off 'Higher quality audio'. I used to skip tracks when they had a lot of pops - haven't noticed any pops since setting this a few weeks ago.

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    Re: Pandora - Does it Work Reliably for Anyone?

    Quote Originally Posted by Sir CussFreq View Post
    Have you received the CUE update yet? I'm assuming so. I haven't had any issues since the update, but it's only been 2 days... Prior to that, I had many of the same issues. Don't have a fix for the phone not pairing automatically... Mine did that once or twice a week, I just had to re-pair the phone before I started moving or stopped at a light. If your phone is connected properly, you can usually fix the inconsistency issues by swapping to FM or XM and back to Pandora. It forces it to resync with the app on the phone. Sometimes you may have to do it 2 or 3 times. I haven't had to do this since the update, but time will tell if this is actually fixed.

    For the popping, on your phone go into the Pandora settings and under the Advanced section, make sure to check off 'Higher quality audio'. I used to skip tracks when they had a lot of pops - haven't noticed any pops since setting this a few weeks ago.
    Thanks for your feedback!
    I am post update, and I thought at first all was better also.

    All kidding aside, my phone pairs correctly basically every time (I can see the phone/signal & battery under the phone screen) however at times I still see "no internet connection". Even going back and forth in and out of another radio function doesn't seem to fix this, a restart of the phone seems to be the only way to fix it (for me anyhow).
    I believe post update they removed the "check connected device" message, and now I just get the "no internet connection" one that I stated.

    Let me make sure I've got this right, I want to turn off the higher quality feature?.. It seems backwards, but I guess I'll try it, thanks.

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    Sir CussFreq is offline Cadillac Owners Member
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    Re: Pandora - Does it Work Reliably for Anyone?

    Sorry, no - by check off I meant put a check in, not uncheck. Mine was unchecked by default. When I had that problem, I was hearing a bunch of random pops in the song, like bad compression / a bad rip. Was usually able to fix it by just skipping to the next song, but I don't recall noticing it again since I set it to stream Higher Quality Audio. I listen to it all the time though, so if I do hear it again I'll report back. It kind of sounds like you have a poor bluetooth connection between your phone and CUE.

    I believe there are some bluetooth apps out there that will show you signal strength (RSSI strength) etc, you might see if your phone shows lower than someone else's, or if you get a lower signal in your car than another (preferably another CUE system) when the phone is equidistant from the receiver. May be a long shot.

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    Re: Pandora - Does it Work Reliably for Anyone?

    Quote Originally Posted by Sir CussFreq View Post
    Sorry, no - by check off I meant put a check in, not uncheck. Mine was unchecked by default. When I had that problem, I was hearing a bunch of random pops in the song, like bad compression / a bad rip. Was usually able to fix it by just skipping to the next song, but I don't recall noticing it again since I set it to stream Higher Quality Audio. I listen to it all the time though, so if I do hear it again I'll report back. It kind of sounds like you have a poor bluetooth connection between your phone and CUE.

    I believe there are some bluetooth apps out there that will show you signal strength (RSSI strength) etc, you might see if your phone shows lower than someone else's, or if you get a lower signal in your car than another (preferably another CUE system) when the phone is equidistant from the receiver. May be a long shot.
    Yeah I've had the higher quality checked the entire time, I can now only imagine what it'd be like with it off...LOL
    I believe the quality of sound, mainly with intermittent glitches are because of Android 4.2.x as they changed the Bluetooth stack in 4.2 and beyond and it is a known issue. It was rumored to be better in 4.2.2 however nothing official and I hear the same as before.

    Anyhow that's not my main concern or focus of this thread, I'm more wondering of experiences with connection issues, dropped audio (rare, but still happens), sitting there doing nothing (at times, maybe just reception related), etc...

    Thanks for the tips though.

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    Re: Pandora - Does it Work Reliably for Anyone?

    I use pandora exclusively for audio in my car ... i've got an iPhone4s on AT&T
    i subscribe to pandora one and i use the higer quality audio
    i almost never have any problems with connectivity

    i would assume connectivity issues with pandora to not be cue related ... next time you're having problems try unpairing the phone from the car and see if you're still having problems getting it to stream just through the phone
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    Re: Pandora - Does it Work Reliably for Anyone?

    Quote Originally Posted by bungee91 View Post
    ...CUE team, I'd be more that willing to allow logging/debugging if possible on my car to send logs to help resolve these issues...
    I'm sorry you've been frustrated, bungee91! If you would like to discuss your concerns with the specialized Infotainment Customer Support Group, their agents are available at 855-428-3669, Monday to Friday 8:00am to 10:00pm EST and Saturday 8:00am - 4pm EST.

    Best,

    Katie
    Cadillac Customer Service

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    Sir CussFreq is offline Cadillac Owners Member
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    Re: Pandora - Does it Work Reliably for Anyone?

    So today when I got in my car after work, my phone paired up beautifully (that's one thing that's DEFINITELY improved. Before if it got disconnected, I couldn't just reconnect it no matter whether I initiated the connection through CUE or through the phone - now it always works!), but while Pandora showed it was playing on the CUE screen, I got no audio. I had to reboot the phone to fix it.

    No idea whether it was a CUE problem or a phone problem - I was streaming Grooveshark to some bluetooth headphones just before I walked out to the car, so I'm leaning towards it being a CUE problem, but then why would rebooting the phone fix it? FM radio audio worked fine.

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    Re: Pandora - Does it Work Reliably for Anyone?

    Quote Originally Posted by RippyPartsDept View Post
    I use pandora exclusively for audio in my car ... i've got an iPhone4s on AT&T
    i subscribe to pandora one and i use the higer quality audio
    i almost never have any problems with connectivity

    i would assume connectivity issues with pandora to not be cue related ... next time you're having problems try unpairing the phone from the car and see if you're still having problems getting it to stream just through the phone
    I appreciate the input, and am glad it's working well for you. Being you stream through the USB cable I'd assume you'd have less issues.
    I believe it is a connection issue from CUE to the phone and not exclusive to Pandora specifically.

    Quote Originally Posted by Cadillac Cust Svc View Post
    I'm sorry you've been frustrated, bungee91! If you would like to discuss your concerns with the specialized Infotainment Customer Support Group, their agents are available at 855-428-3669, Monday to Friday 8:00am to 10:00pm EST and Saturday 8:00am - 4pm EST.

    Best,

    Katie
    Cadillac Customer Service
    Thanks Katie, however I'm not the type to typically call in to report my problems.
    I strongly feel this forum, or the internet in general is a better place to report concerns and share ideas with more than just myself and the person on the other end.
    Clearly GM understands this also, and I'm certain is a primary reason you're on this forum..

    Quote Originally Posted by Sir CussFreq View Post
    So today when I got in my car after work, my phone paired up beautifully (that's one thing that's DEFINITELY improved. Before if it got disconnected, I couldn't just reconnect it no matter whether I initiated the connection through CUE or through the phone - now it always works!), but while Pandora showed it was playing on the CUE screen, I got no audio. I had to reboot the phone to fix it.

    No idea whether it was a CUE problem or a phone problem - I was streaming Grooveshark to some bluetooth headphones just before I walked out to the car, so I'm leaning towards it being a CUE problem, but then why would rebooting the phone fix it? FM radio audio worked fine.
    I'm sorry to have jinxed you!
    However I'm very surprised this has never happened to you before, it has happened to me more times than I can count on my hands.
    I had a similar thing happen to me the other day, however instead of no audio, the audio was playing out of my phone speaker with the rest of the info/control coming from CUE...Lovely!.. This happened a little less than the no audio that I reported, however I've certainly seen it before.

    I decided to investigate this, so I went to the phone and exited Pandora, and then went to another media source on CUE and back to Pandora. It relaunched on the phone and came back up in CUE however again with no audio. I repeated this again, same results. Then I exited Pandora on the phone, went to the phone screen on CUE, disconnected my phone, then reconnected my phone. I launched Pandora from CUE, it connected, and worked correctly this time.

    So with that result, I'd say it is highly likely to be the Bluetooth connection from CUE and the phone that is causing this issue and not Pandora exclusively.

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    Re: Pandora - Does it Work Reliably for Anyone?

    Quote Originally Posted by bungee91 View Post
    ...Thanks Katie, however I'm not the type to typically call in to report my problems.
    I strongly feel this forum, or the internet in general is a better place to report concerns and share ideas with more than just myself and the person on the other end.
    Clearly GM understands this also, and I'm certain is a primary reason you're on this forum..
    ...
    I can appreciate your perspective, bungee, and I'm definitely documenting your feedback in the meantime for GM teams to review it. Please do keep me in mind if you have any additional comments you would like me to document! I'm reachable via email at Katie_Lucille@gmexpert.com for further assistance.

    Best,

    Katie
    Cadillac Customer Service

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    Re: Pandora - Does it Work Reliably for Anyone?

    what kind of phone are you using bungee?
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    Re: Pandora - Does it Work Reliably for Anyone?

    Quote Originally Posted by Cadillac Cust Svc View Post
    I can appreciate your perspective, bungee, and I'm definitely documenting your feedback in the meantime for GM teams to review it. Please do keep me in mind if you have any additional comments you would like me to document! I'm reachable via email at Katie_Lucille@gmexpert.com for further assistance.

    Best,

    Katie
    Cadillac Customer Service
    I appreciate the response, and I'm hopeful someone on the testing side of this will personally use it for a while and see if they can replicate the issues that I'm having.
    Again I'd be more than willing to provide logs or something if they'd let me, I'm a tech by trade and would like to help if I could.



    Quote Originally Posted by RippyPartsDept View Post
    what kind of phone are you using bungee?
    I've had this problem with 2 phones now (I seem to upgrade often lately), both Nexus's.
    My current phone is an LG Nexus 4 with Android 4.2.2, and the previous one was a Samsung Galaxy Nexus running Android 4.1.x (I think it was .2 before I replaced it).

    I know that Android version 4.2.x introduced some Bluetooth problems as they supposedly switched to a different stack, however I was having similar problems with the previous phone on 4.1.x with the older CUE version.

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    Re: Pandora - Does it Work Reliably for Anyone?

    yeah bluetooth is very problematic since it's not a very rigid standard
    but it's what we've got (and usually works well)

    ...

    i wonder if turning your bluetooth on and off on the phone would help
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    Quote Originally Posted by RippyPartsDept View Post
    i wonder if turning your bluetooth on and off on the phone would help
    CUE hates it when I do that, so I wouldn't advise it. Sometimes it never shows the phone disconnected, other times it fails to reconnect and during all of that I thought I had broken Pandora for good (it refused to connect & just kept saying "no Bluetooth connection" even though the phone was connected to CUE, this stayed broken for a couple of restarts).

    Thanks for the suggestions though.

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    Re: Pandora - Does it Work Reliably for Anyone?

    have you called the CUE team yet?
    855-4CUE-NOW

    at least get your model and version on their buglist
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