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**Cadillac User Experience (CUE)** Discussion, Cue Improvement(s)/Problems/Suggestions - March Release (New Version) in Item Specific Cadillac Discussion; Another feature that I would like to see is an improved Speed Warning. Currently the setting is warn if speed ...
  1. #46
    kiboater is offline Cadillac Owners Member
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    Re: Cue Improvement(s)/Problems/Suggestions - March Release (New Version)

    Another feature that I would like to see is an improved Speed Warning. Currently the setting is warn if speed exceeds XX mph. I doubt anyone uses this. Since the speed limit is displayed as part of navigation, the warning would be useful is you could set it to warn if you were exceeding the speed limit by xx mph. This would be a feature lots of us would use.

  2. #47
    vi2k13 is offline Cadillac Owners Member
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    Re: Cue Improvement(s)/Problems/Suggestions - March Release (New Version)

    Quote Originally Posted by caitlex View Post
    My MEMORY SEATS worked fine before my update yesterday...now they don't hold a memory. GRRR
    caitiex, did you take your car back to the dealer to have this issues fixed.

    I picked up my 2013 SRX yesterday which came with CUE update from the factory. It has the same problem as yours with memory seats. I would appreciate if you can post back if you find any info. I am planning to take mine to the dealer on Tuesday and I will provide an update.

    Thanks.

  3. #48
    rustybear3's Avatar
    rustybear3 is offline Cadillac Owners Connoisseur
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    Re: Cue Improvement(s)/Problems/Suggestions - March Release (New Version)

    Quote Originally Posted by vi2k13 View Post
    caitiex, did you take your car back to the dealer to have this issues fixed.

    I picked up my 2013 SRX yesterday which came with CUE update from the factory. It has the same problem as yours with memory seats. I would appreciate if you can post back if you find any info. I am planning to take mine to the dealer on Tuesday and I will provide an update.

    Thanks.
    That's because the sequence is changed for setting the memory. Instead of holding the set button and the number 1 or 2 button at the same time as before, do this instead. Push the set button, THEN RELEASE IT......then push and hold the number 1 or 2 button until beep is heard. Memory set.

  4. #49
    vi2k13 is offline Cadillac Owners Member
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    Re: Cue Improvement(s)/Problems/Suggestions - March Release (New Version)

    Quote Originally Posted by rustybear3 View Post
    That's because the sequence is changed for setting the memory. Instead of holding the set button and the number 1 or 2 button at the same time as before, do this instead. Push the set button, THEN RELEASE IT......then push and hold the number 1 or 2 button until beep is heard. Memory set.
    Thanks, rustybear3!

    I did try following that procedure as well - someone else posted it this thread: http://www.cadillacforums.com/forums...ml#post3265616 However, neither method works in my vehicle.

  5. #50
    bungee91 is offline Cadillac Owners Fanatic
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    I just hold both at the same time and it beeps and confirms the saved setting.

  6. #51
    kiboater is offline Cadillac Owners Member
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    Re: Cue Improvement(s)/Problems/Suggestions - March Release (New Version)

    The CUE guy at my dealership explained that before the update the car just remembered the last remote. With the update now it recognizes the remote you are carrying and uses the settings that are tied to this remote. Is it possible that you are saving the settings to remote 2 but carrying remote 1?

    This is just a guess

  7. #52
    vi2k13 is offline Cadillac Owners Member
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    Re: Cue Improvement(s)/Problems/Suggestions - March Release (New Version)

    Quote Originally Posted by bungee91 View Post
    I just hold both at the same time and it beeps and confirms the saved setting.
    I don't get the beep to confirm the programming was successful in either method. Appreciate your reconfirming though.

    Quote Originally Posted by kiboater View Post
    The CUE guy at my dealership explained that before the update the car just remembered the last remote. With the update now it recognizes the remote you are carrying and uses the settings that are tied to this remote. Is it possible that you are saving the settings to remote 2 but carrying remote 1?

    This is just a guess
    In this case I was trying to program the seat buttons 1 & 2; not the remote key fobs. But thanks anyway for explanation about new update works differently for key fobs as well. I needed that informntion too.

  8. #53
    Cadillac Cust Svc's Avatar
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    Re: Cue Improvement(s)/Problems/Suggestions - March Release (New Version)

    Quote Originally Posted by vi2k13 View Post
    I don't get the beep to confirm the programming was successful in either method. Appreciate your reconfirming though.


    In this case I was trying to program the seat buttons 1 & 2; not the remote key fobs. But thanks anyway for explanation about new update works differently for key fobs as well. I needed that informntion too.
    Hi vi2k13,

    If you would like to DM your VIN, contact info, and dealership you are working with, I would like to call them and talk to them about this problem you are having. It could help them so they could do some research on your problem before you came in with the vehicle. Thanks a lot.

    Gregory William,
    Cadillac Customer Care

  9. #54
    vi2k13 is offline Cadillac Owners Member
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    Re: Cue Improvement(s)/Problems/Suggestions - March Release (New Version)

    Quote Originally Posted by Cadillac Cust Svc View Post
    Hi vi2k13,

    If you would like to DM your VIN, contact info, and dealership you are working with, I would like to call them and talk to them about this problem you are having. It could help them so they could do some research on your problem before you came in with the vehicle. Thanks a lot.

    Gregory William,
    Cadillac Customer Care
    Hi Gregory,

    Thanks for your assistance. My dealer has asked me to bring the vehicle tomorrow morning. If they cannot resolve the issue by end of the day, I will PM you the details so that you can escalate.

    Cheers!
    jelvis and jelvis like this.

  10. #55
    Chris Shillinger's Avatar
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    Re: Cue Improvement(s)/Problems/Suggestions - March Release (New Version)

    The fobs are automatically programmed 1 or 2. To test which key you are using. Set the seat all the way forward and save it as 1 and then move it all the way back and save it as 2. Then turn the vehicle off and get out and lock the doors. Use the fob to unlock the vehicle. If the seat moves all the way forward you have key 1, if it moves all the way back you have key 2. ****YOU MUST HAVE YOUR SETTINGS SET APPROPRIATELY! Under Vehicle settings you can have the auto memory seats to move to saved position on key unlock or on ignition. I suggest ignition so that you can still have your easy exit option where your seat moves back to get in and out of the vehicle.
    I hope I didn't confuse anyone.

  11. #56
    vi2k13 is offline Cadillac Owners Member
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    Re: Cue Improvement(s)/Problems/Suggestions - March Release (New Version)

    Quote Originally Posted by vi2k13 View Post
    Hi Gregory,

    Thanks for your assistance. My dealer has asked me to bring the vehicle tomorrow morning. If they cannot resolve the issue by end of the day, I will PM you the details so that you can escalate.

    Cheers!
    Hi Gregory,

    Apparently my memory seat issue was due to a loose connector and unrelated to CUE update. It was resolved fairly easily and quickly.

    Thanks again for your offer of help though.

    Quote Originally Posted by Chris Shillinger View Post
    The fobs are automatically programmed 1 or 2. To test which key you are using. Set the seat all the way forward and save it as 1 and then move it all the way back and save it as 2. Then turn the vehicle off and get out and lock the doors. Use the fob to unlock the vehicle. If the seat moves all the way forward you have key 1, if it moves all the way back you have key 2. ****YOU MUST HAVE YOUR SETTINGS SET APPROPRIATELY! Under Vehicle settings you can have the auto memory seats to move to saved position on key unlock or on ignition. I suggest ignition so that you can still have your easy exit option where your seat moves back to get in and out of the vehicle.
    I hope I didn't confuse anyone.
    Thanks very much for this helpful piece of info, Chris! I have been looking for it here but couldn't find any such posts. You certainly didn't confuse me but I wish you had posted this before I took the car to the dealer this morning. I too thought the fobs were pre-programmed as 1 & 2 based on what I had observed but nobody at the dealer could confirm it. Now I know for sure.

    Also, I figured for the SRX at least, you have to press and hold both MEM button and the memory number button together until the beep for storing the positions.

  12. #57
    flycaster's Avatar
    flycaster is offline Cadillac Owners Enthusiast
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    Re: Cue Improvement(s)/Problems/Suggestions - March Release (New Version)

    Just got a new ATS, how can I tell if CUE has been updated. The dealer said yes, but I still would like to check it out.

  13. #58
    Chris Shillinger's Avatar
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    Re: Cue Improvement(s)/Problems/Suggestions - March Release (New Version)

    Easiest way is to look at your icon for climate. If it is a snowflake than you are updated.

  14. #59
    RippyPartsDept's Avatar
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    Re: Cue Improvement(s)/Problems/Suggestions - March Release (New Version)

    Quote Originally Posted by flycaster View Post
    Just got a new ATS, how can I tell if CUE has been updated. The dealer said yes, but I still would like to check it out.
    also, you can run your VIN at any dealership and have them check for open campaigns and recalls and if it hasn't been done it will show up highlighted and listed as "open"

    if you want to email me your vin I can email you back the pdf
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  15. #60
    CDN XTS is offline Cadillac Owners Fanatic
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    Re: Cue Improvement(s)/Problems/Suggestions - March Release (New Version)

    Quote Originally Posted by Chris Shillinger View Post
    Easiest way is to look at your icon for climate. If it is a snowflake than you are updated.
    That's only correct if you had an older model. Mine (Platinum built Jan 10/2013) had the snowflake for the climate control already before this big CUE update. To really confirm the update, and I am quoting this from the Cue update Document given to the dealers - "....from the Home Page, press Settings >Software Information and check the current software part number. If the part number is 23150273 for Navigation vehicles or 23150271 for non-navigation vehicles, the update was successful." That document also states that the update is for the ATS, SRS and XTS, hence no difference as to software part number.

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