Hi, I just spoke with the service manager at my dealership and he told me that he spoke with his Cadillac rep and there is, as we all have been told, a major CUE release coming this month. Here is how i was told it will happen:
The dealerships will first receive the update for all their lot inventory
Then, BY INVITATION, that will be mailed to each customer, you will be scheduled to come in for the update. The reason they are doing it in this fashion is that they do not know until they "jack you into the Matrix", what version of the CUE software your vehicle is running. If your version on your CUE system has been updated at some point from the original factory install, you are in luck, your upgrade will only take between 1 and 4 hours. Now for the bad news... If you CUE system is still running the original factory install the upgrade will take 12 HOURS! They dealership is supposed to give you a vehicle to drive during this period, so not all bad, just a PIA to be without your vehicle for that long.
I asked if I could get a jump on this, unfortunately the dealers do not have the update yet.
Hope this helps
BTW I understand that the Chevy software is also getting an update at the same time.