CUE Update Status - Page 12
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**Cadillac User Experience (CUE)** Discussion, CUE Update Status in Item Specific Cadillac Discussion; Originally Posted by cblove According to my cue update document on page 9 of 17 it states: To ensure the ...
  1. #166
    CDN XTS is offline Cadillac Owners Fanatic
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    Re: CUE Update Status

    Quote Originally Posted by cblove View Post
    According to my cue update document on page 9 of 17 it states:

    To ensure the software update was successful, review the main menu symbols and check that the climate control symbol includes a snowflake. Next from the home page, press settings>software information and check the current software part number. If part number 23150273 for navigation vehicles or 23150271 for non-navigation vehicles, the update was successful.
    Thanks cblove for that info. So based on that 17 page document there will be some documentation with that update. Of course, given us Canadian owners have a "more expensive but degraded" XM system (no weather/traffic - not GM's fault) there may yet be a "third" software number after the big update. Will report back on that, whenever I get my update.

  2. #167
    AZCADATS is offline Cadillac Owners Member
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    Re: CUE Update Status

    Quote Originally Posted by Cadillac Cust Svc View Post
    AZCADATS, if you're concerned, then I do want to recommend contacting your dealership for further assistance. Thank you for reporting your experience so far, and I hope you'll keep us in the loop!

    Katie
    Cadillac Customer Service
    Thanks Katie. Are you able to confirm that in fact all ATS owners are eligible for the gift card and gas when their CUE system is updated?

  3. #168
    jeffpaletz is offline Cadillac Owners Fanatic
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    Re: CUE Update Status

    My dealer called back today and said that they were supposed to give me the card when I picked up the card so he put it in the mail. It was the first day for the service writer who took care of me. I'm very happy with the upgrade to CUE. It works much faster and is more responsive.

  4. #169
    cblove is offline Cadillac Owners Fanatic
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    Re: CUE Update Status

    Had the CUE update done. My car has Nav. I checked the setting and software number. I do have snowflake and software id is 23150273.


    Can someone who has had the Nav CUE update confirm their map id is 22993553?



    BTW, tech was kind enough to save my seat position settings, and my radio presets. Gone was the contact list. I had to do the pairing for my bluetooth as the device was gone. No big deal. Also, seat alert worked fine for the lane departure etc worked fine. I had mentioned that otheres had a problem with loosing the seat alert setting and he said that is identified with the RPO codes the tech uses for the update.

  5. #170
    bungee91 is offline Cadillac Owners Fanatic
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    Re: CUE Update Status

    Quote Originally Posted by cblove View Post
    Had the CUE update done. My car has Nav. I checked the setting and software number. I do have snowflake and software id is 23150273.


    Can someone who has had the Nav CUE update confirm their map id is 22993553?


    BTW, tech was kind enough to save my seat position settings, and my radio presets. Gone was the contact list. I had to do the pairing for my bluetooth as the device was gone. No big deal. Also, seat alert worked fine for the lane departure etc worked fine. I had mentioned that otheres had a problem with loosing the seat alert setting and he said that is identified with the RPO codes the tech uses for the update.
    I'm not sure why it deserves big bold lettering?
    However, ATS Current version #'s for reference (from my car at least, with all known updates)
    Software Version: 23150273
    Gracenote: 22993544
    Map: 22993553

    So yes, the info is from this thread http://www.cadillacforums.com/forums...ons-march.html

  6. #171
    cblove is offline Cadillac Owners Fanatic
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    Re: CUE Update Status

    It was important to me. Lol. I wanted to make sure the map was updated. I did not see the thread where this data was referenced. Anyway, my IDs correspond. I thank you for the speedy reply. Btw, I also noticed my previously stored destinations were gone as well. I was given the $50 visa prepaid card, xts loaner, full tank of gas, and a car wash during this service.

  7. #172
    vwall is offline Cadillac Owners Member
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    I still have not received an update letter in the mail. Can I go ahead and schedule the update with the dealer?

  8. #173
    cblove is offline Cadillac Owners Fanatic
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    Re: CUE Update Status

    I did not receive the letter and called the dealership. I was scheduled right away.

  9. #174
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
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    Re: CUE Update Status

    Quote Originally Posted by AZCADATS View Post
    Thanks Katie. Are you able to confirm that in fact all ATS owners are eligible for the gift card and gas when their CUE system is updated?
    I apologize, AZCADATS, I don't have a list available in my resources of the specific customers receiving this update. Therefore, we do recommend checking in with your dealership on this for further assistance. Thank you for your understanding!

    And, as always, don't hesitate to contact the specialized Infotainment Customer Support Group if you have any lingering, CUE-specific questions. Agents are available at 855-428-3669, Monday to Friday 8:00am to 10:00pm EST; Saturday 8:00am - 4pm EST.

    Best,

    Katie
    Cadillac Customer Service

  10. #175
    RippyPartsDept's Avatar
    RippyPartsDept is offline Hi, I'm Chris - Please Read My Signature
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    Re: CUE Update Status

    the letters are being sent out in a 'rolling' fashion so the dealers don't get swamped with customers

    first sold first serve basis for the scheduling of the notifications

    that doesn't mean that you can't get in touch with your dealer (as cblove did) and 'jump the line'
    Chris Heath (RippyPartsDept) is an ASE Certified GM Parts Consultant at Rippy Automotive
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  11. #176
    inspectorudy is offline Cadillac Owners Enthusiast
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    Re: CUE Update Status

    If anyone is having trouble re-pairing your phone I was told that the "Old" CUE connection on your phone had to be eliminated before re-pairing after the update. I did it with no problem but the new paring issues a new PIN number and the old paring has a different number.

  12. #177
    ewired's Avatar
    ewired is offline Cadillac Owners Fanatic
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    Quote Originally Posted by RippyPartsDept
    just FYI you can call the Cadillac Infotainment Team @ (855)4CUE-NOW (855-428-3669)
    Thanks RPD

  13. #178
    RippyPartsDept's Avatar
    RippyPartsDept is offline Hi, I'm Chris - Please Read My Signature
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    Re: CUE Update Status

    Quote Originally Posted by ewired View Post
    You might want to edit that number there RPD
    thanks for catching that ... i'm still kind of getting used to GM's use of the 855 numbers
    there's actually a typo in the CUE manual on page 3 (the first real page after the index)
    it has the last four digits as 3609 ... but in the next line has 3669
    so thanks for making me double check and catch that
    ...
    please edit/update in your post too
    Chris Heath (RippyPartsDept) is an ASE Certified GM Parts Consultant at Rippy Automotive
    Rippy is a Cadillac, Hummer, Saturn & Saab dealership & Official Saab Service Center
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  14. #179
    RxATS is offline Cadillac Owners Member
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    Re: CUE Update Status

    I know for a fact that I was the first to buy an ATS from my local dealership back in September but still no letter!?! I'm not sure how many XTS or SRX with CUE they had sold prior to my ATS purchase. Tired of checking the mail everyday hoping for my letter. I guess I will have to make the first move and call them.

    Also, I'm a little nervous about letting them wash my car. I'm obsessed with this thing and wash it once a week by hand. Am I being overly paranoid, as I am sure they wash their own inventory on a regular basis? I just don't want any swirls or scratches on my baby. Sorry if this off topic for CUE forum, no reply necessary.
    RockvilleXTS and RockvilleXTS like this.

  15. #180
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    Rx,
    Call your salesperson or ask for the sales or service manager if they're not available. Just be straight up and let them know you are aware of the update and ask to get it taken care of. Also make your concerns aware about the car wash when the time is right and make your wishes clear when you drop off the car too.

    I dont know what your relationship with them is but you can't be too careful when it comes to how you want your car taken care of. After they have proven that you can trust them with how you regard your car and how you expect them to care for your car can you let your guard down and assume they know how to treat it.
    RxATS and RxATS like this.
    Chris Heath (RippyPartsDept) is an ASE Certified GM Parts Consultant at Rippy Automotive
    Rippy is a Cadillac, Hummer, Saturn & Saab dealership & Official Saab Service Center
    ~~ Family owned and operated in Wilmington, NC since 1946 ~~
    We offer all forum members discounts on parts and freight
    phone: 800-RIPPY-22
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