My dealer called back today and said that they were supposed to give me the card when I picked up the card so he put it in the mail. It was the first day for the service writer who took care of me. I'm very happy with the upgrade to CUE. It works much faster and is more responsive.
Had the CUE update done. My car has Nav. I checked the setting and software number. I do have snowflake and software id is 23150273.
Can someone who has had the Nav CUE update confirm their map id is 22993553?
BTW, tech was kind enough to save my seat position settings, and my radio presets. Gone was the contact list. I had to do the pairing for my bluetooth as the device was gone. No big deal. Also, seat alert worked fine for the lane departure etc worked fine. I had mentioned that otheres had a problem with loosing the seat alert setting and he said that is identified with the RPO codes the tech uses for the update.
However, ATS Current version #'s for reference (from my car at least, with all known updates)
Software Version: 23150273
So yes, the info is from this thread http://www.cadillacforums.com/forums...ons-march.html
It was important to me. Lol. I wanted to make sure the map was updated. I did not see the thread where this data was referenced. Anyway, my IDs correspond. I thank you for the speedy reply. Btw, I also noticed my previously stored destinations were gone as well. I was given the $50 visa prepaid card, xts loaner, full tank of gas, and a car wash during this service.
I still have not received an update letter in the mail. Can I go ahead and schedule the update with the dealer?
I did not receive the letter and called the dealership. I was scheduled right away.
And, as always, don't hesitate to contact the specialized Infotainment Customer Support Group if you have any lingering, CUE-specific questions. Agents are available at 855-428-3669, Monday to Friday 8:00am to 10:00pm EST; Saturday 8:00am - 4pm EST.
Cadillac Customer Service
the letters are being sent out in a 'rolling' fashion so the dealers don't get swamped with customers
first sold first serve basis for the scheduling of the notifications
that doesn't mean that you can't get in touch with your dealer (as cblove did) and 'jump the line'
If anyone is having trouble re-pairing your phone I was told that the "Old" CUE connection on your phone had to be eliminated before re-pairing after the update. I did it with no problem but the new paring issues a new PIN number and the old paring has a different number.
Originally Posted by RippyPartsDept
there's actually a typo in the CUE manual on page 3 (the first real page after the index)
it has the last four digits as 3609 ... but in the next line has 3669
so thanks for making me double check and catch that
please edit/update in your post too :)
I know for a fact that I was the first to buy an ATS from my local dealership back in September but still no letter!?! I'm not sure how many XTS or SRX with CUE they had sold prior to my ATS purchase. Tired of checking the mail everyday hoping for my letter. I guess I will have to make the first move and call them.
Also, I'm a little nervous about letting them wash my car. I'm obsessed with this thing and wash it once a week by hand. Am I being overly paranoid, as I am sure they wash their own inventory on a regular basis? I just don't want any swirls or scratches on my baby. Sorry if this off topic for CUE forum, no reply necessary.
Call your salesperson or ask for the sales or service manager if they're not available. Just be straight up and let them know you are aware of the update and ask to get it taken care of. Also make your concerns aware about the car wash when the time is right and make your wishes clear when you drop off the car too.
I dont know what your relationship with them is but you can't be too careful when it comes to how you want your car taken care of. After they have proven that you can trust them with how you regard your car and how you expect them to care for your car can you let your guard down and assume they know how to treat it.