How to HARD RESET your CUE (& trouble with the heater)
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**Cadillac User Experience (CUE)** Discussion, How to HARD RESET your CUE (& trouble with the heater) in Item Specific Cadillac Discussion; Last night I remote started my car using the Cadillac ap for iPhone and with the On-star integration - big ...
  1. #1
    EricDOhio is offline Cadillac Owners Member
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    How to HARD RESET your CUE (& trouble with the heater)

    Last night I remote started my car using the Cadillac ap for iPhone and with the On-star integration - big mistake as it locked out my heater and wouldn't allow me to turn on the heater. Apparently, this might be more common then you think as the dealer was "familiar" with this "phenomenon". To remedy the issue, and gain control of your heater controls again, you need to do a HARD RESET of the CUE. Be advised, this does NOT cause you to lose your presets or any setup; rather it is just like hitting the reset button on your computer when it freezes. Here is how to do a HARD RESET when you loose control of CUE.

    1.) Open the CUE face plate (exposing the storage area) - LEAVE IT UP.

    2.) Turn the car OFF

    3.) Open the DRIVER's door

    4.) Wait 30-60 SECONDS

    CUE won't tell you that it reset. When you start he car however (and after shutting your door and lowering your face plate) you will see a yellow circle going round and round and that confirms your RESET.

    After the reset your heater (or perhaps other) controls will be functioning just fine.

    Hope that helps.

    E
    JimmyH, JimmyH, cdp and 8 others like this.

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  3. #2
    frankc5r is offline Cadillac Owners Fanatic
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    Re: How to HARD RESET your CUE (& trouble with the heater)

    Thanks. Thatis good to know. I needed to do that a few days ago and nobody knew how.
    frank

  4. #3
    VSS
    VSS is offline Cadillac Owners Member
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    Re: How to HARD RESET your CUE (& trouble with the heater)

    Thanks! The radio in my ATS stopped working today, and I was stumped until I saw your post. I did the procedure you described, and the radio's working now. Hope I won't have to do it again, though.

  5. #4
    Cadillac Cust Svc's Avatar
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    Re: How to HARD RESET your CUE (& trouble with the heater)

    Quote Originally Posted by VSS View Post
    Thanks! The radio in my ATS stopped working today, and I was stumped until I saw your post. I did the procedure you described, and the radio's working now. Hope I won't have to do it again, though.
    Glad Eric's post helped you, VSS! I'll document this thread so the appropriate GM teams can view the feedback, and if any of you would like further assistance in the future don't hesitate to email me at Katie_Lucille@gmexpert.com.

    Best,

    Katie
    Cadillac Customer Service

  6. #5
    JimmyH is offline Cadillac Owners 10000+ Posts
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    Re: How to HARD RESET your CUE (& trouble with the heater)

    It looks like that old joke about having to pull over to reboot your car is actually starting to come true.
    I think I shall keep my old school radio as long as I can.

  7. #6
    RippyPartsDept's Avatar
    RippyPartsDept is offline Hi, I'm Chris - Please Read My Signature
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    Re: How to HARD RESET your CUE (& trouble with the heater)

    can a mod move this to the **CUE** forum?

    good info EricD!
    Chris Heath (RippyPartsDept) is an ASE Certified GM Parts Consultant at
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  8. #7
    hambone8 is offline Cadillac Owners Member
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    Re: How to HARD RESET your CUE (& trouble with the heater)

    Awesome. Thanks a lot for that tip! I was afraid if I had to reset CUE at some point I would have to pull the battery cables like I've read some myford touch users have had to do.


    Quote Originally Posted by EricDOhio View Post
    Last night I remote started my car using the Cadillac ap for iPhone and with the On-star integration - big mistake as it locked out my heater and wouldn't allow me to turn on the heater. Apparently, this might be more common then you think as the dealer was "familiar" with this "phenomenon". To remedy the issue, and gain control of your heater controls again, you need to do a HARD RESET of the CUE. Be advised, this does NOT cause you to lose your presets or any setup; rather it is just like hitting the reset button on your computer when it freezes. Here is how to do a HARD RESET when you loose control of CUE.

    1.) Open the CUE face plate (exposing the storage area) - LEAVE IT UP.

    2.) Turn the car OFF

    3.) Open the DRIVER's door

    4.) Wait 30-60 SECONDS

    CUE won't tell you that it reset. When you start he car however (and after shutting your door and lowering your face plate) you will see a yellow circle going round and round and that confirms your RESET.

    After the reset your heater (or perhaps other) controls will be functioning just fine.

    Hope that helps.

    E

  9. #8
    aselvan's Avatar
    aselvan is offline Cadillac Owners Member
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    Re: How to HARD RESET your CUE (& trouble with the heater)

    All of a sudden, CUE does not recognize all the media storage I had (SD card and USB stick). I had to do the reset described here to get CUE to recognize the SD card and USB again! Also, the AC stopped working after remote start and refuses to work until I had to reset!

  10. #9
    Branimal is offline Cadillac Owners Member
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    Re: How to HARD RESET your CUE (& trouble with the heater)

    Turned on the vehicle, CUE boots up, reverse out (with camera), black screen... freaked me out obviously but did a hard reset shown by OP and I was golden. Guess it's expected with a new car (ATS) and a new system. Thanks Eric!

  11. #10
    thereddog is offline Cadillac Owners Member
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    Re: How to HARD RESET your CUE (& trouble with the heater)

    Quote Originally Posted by JimmyH View Post
    It looks like that old joke about having to pull over to reboot your car is actually starting to come true.
    I think I shall keep my old school radio as long as I can.
    I've had to do this twice already, not even two months old

  12. #11
    inspectorudy is offline Cadillac Owners Enthusiast
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    Re: How to HARD RESET your CUE (& trouble with the heater)

    Great info but what puzzles me is this re-boot technique a planned procedure? I mean I know it works but was this the intent of the engineers when they built CUE? The procedure to re-program a remote key control is almost as strange but it works too.

  13. #12
    CDN XTS is offline Cadillac Owners Fanatic
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    Re: How to HARD RESET your CUE (& trouble with the heater)

    Well, it's a computer, and I have yet to have a computer, and I had lots and very top class ones, which doesn't sometimes stalls within a programme/doesn't work like it should (not talking about blue screening), yet after a full re-boot all is well again. Hopefully, be it the PC or CUE, such doesn't happen very often. LOL

  14. #13
    RippyPartsDept's Avatar
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    Re: How to HARD RESET your CUE (& trouble with the heater)

    you wouldn't want to have to reboot the computers in the cockpit of a plane would you?

    http://en.wikipedia.org/wiki/Avionics_software

    there's a reason why there are govt regulations for avionics software (i don't think i'd have to explain that)

    there's also govt regulations for automotive software (but not for the infotainment stuff)
    http://www.ni.com/white-paper/13647/en/
    http://www.computer.org/csdl/proceed...2b053-abs.html

    the extra costs associated with the engineering and development of the software to the avionics safety standards are why your CUE system might need a hard reset every once in a while
    luckily it's not a safety related system and your ABS/Airbag/steering systems (etc) don't need to be reset from time to time
    Chris Heath (RippyPartsDept) is an ASE Certified GM Parts Consultant at
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    We offer all forum members deals on parts and freight - e: parts@rippyautomotive.com ph: 800-RIPPY-22
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  15. #14
    CDN XTS is offline Cadillac Owners Fanatic
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    Re: How to HARD RESET your CUE (& trouble with the heater)

    Chris, agree fully as to the critical automotive system being separate as they should not and are NOT "controlled" by CUE and must be of a much higher standard. But as you said the infotainment stuff differs and it is controlled by the "computer" and I consider a hard reset "basically" the same as a (cold) boot. While I'm not an IT type guy, and are willing to be corrected, it's my understanding that, while theoretically it shouldn't, sometimes something for whatever reason, gets stuck in volatile memory resulting in such a problem. Someone told me once that while CUE goes totally dark, it's not totally 100% down. Maybe that's wrong, in which case I'm totally wet, and a Hard Reset is more than a "cold boot" of a PC. But getting into the car and closing the door, CUE starts up basically instantaneously, supporting such a "deep sleep" stage. So based on that understanding, my point was that while not nice and theoretically a "no-no", when it only happens the very odd time on a PC or with CUE, it's not an issue for which I would run to the PC/Software manufacturer or the car dealer. It's more the nature of (both) beasts. That differs only if it can be repeated 100 % of the time based on a certain sequence of action or it happens very frequently. In fact I wouldn't be surprised that this may happen slightly more often once apps are available. Presently there are other issue with CUE which need to be fixed.

  16. #15
    RippyPartsDept's Avatar
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    Re: How to HARD RESET your CUE (& trouble with the heater)

    you're pretty much spot-on (as far as I know)

    regarding the not going fully dark ... iPhones are like that too... you can turn it off but it's not really turned off all the way and if left 'off' for a long enough time the battery will die

    there is a way to do a hard reset (or cold boot) on an iPhone too and that has cured many weird issues that i've come across

    ...

    i totally agree with your assesment of when you should worry about it and run to the dealer
    Chris Heath (RippyPartsDept) is an ASE Certified GM Parts Consultant at
    Rippy is a Cadillac, Hummer, Saturn & Saab dealership - family owned and operated in Wilmington, NC since 1946
    We offer all forum members deals on parts and freight - e: parts@rippyautomotive.com ph: 800-RIPPY-22
    <-- insert standard boilerplate about posts not necessarily representing my employer, etc -->

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