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**Cadillac User Experience (CUE)** Discussion, Cadillac is taking heat over CUE in Item Specific Cadillac Discussion; Hey Everyone! Just went from a 2010 SRX lease to a 2013. The big factor in staying with Cadillac was ...
  1. #16
    NJRonbo is offline Cadillac Owners Enthusiast
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    Re: Cadillas is taking heat over CUE

    Hey Everyone!

    Just went from a 2010 SRX lease to a 2013.

    The big factor in staying with Cadillac was CUE.

    Now to read that it might not be everything it's cracked up to be is a bit disheartening.

    I take delivery of my vehicle at the end of the week.....

    Should I expect problems with CUE? Is it not totally refined as of yet? If it isn't, hopefully it can be fixed via software upgrades rather than hardware whose benefits I won't see until my next lease in another 3 years.

  2. #17
    Marc NY's Avatar
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    Re: Cadillas is taking heat over CUE

    Well I have to say for me the CUE is an awesome feature to have! Yes it does take some getting used to in how it responds and or operates and some may feel it is a little bit slow or sluggish. However, I find it to be the blend of the best response time that one can or should expect from that type of technology. Why because when your hand goes to the touch screen as one is driving it is very easy to miss point your finger and hit the wrong area by mistake and if the screen was too fast of a response you might be more aggravated by having to back out and start over again. I find that a slight momentary hesitation to be the best of both worlds. You get the hepatic feedback confirming your selection while you also see the background of the icon you have selected turn red also helping to confirm your selection. Unfortunately those that are in a hurry or rush as most of us are get slightly annoyed with the momentary hesitation that the CUE sometimes exhibits.

    I find so far the new NAV is quite awesome too. The NAV screen actually moves in and out depending on your programed destination. It will move outward when the screen splits to give the driver a better view and then it will zoom in towards ... say your exit so the driver can view the exit more precisely to know better of the turn they have to negotiate. I think that is a super feature to be able to have... watching the NAV screen zoom in and out is one amazing feature to see indeed!

  3. #18
    NJRonbo is offline Cadillac Owners Enthusiast
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    Re: Cadillas is taking heat over CUE

    Still waiting on delivery of my vehicle but continuing to read all about it.

    One of the things I am rather disappointed about in CUE, at least in the SRX, is the fact that it's being done half-assed compared to other vehicle(s).

    The SRX isn't getting the cool animated display. I don't know why the engineers didn't go all-out to provide the same cool functionality exists in other models.

    Guess that will be updated in the 2014 SRX.

  4. #19
    Marc NY's Avatar
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    Re: Cadillas is taking heat over CUE

    The lack of the "FULL" version of the CUE in DIC (Drivers Information Center) on the SRX has been discussed many times. It appears that no one has a real reason just yet why that was not made available ... perhaps there was a size/ design reason why it was only offered on the XTS Cadillac and not the ATS or SRX.

  5. #20
    inspectorudy is offline Cadillac Owners Enthusiast
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    Re: Cadillas is taking heat over CUE

    Also, maybe they can explain why the SRX buyers did not get an Ipad like the ATS and XTS buyers did. Same system should have the same support.

  6. #21
    NJRonbo is offline Cadillac Owners Enthusiast
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    Re: Cadillas is taking heat over CUE

    That's a great question, although I would have probably opted not to get the iPad and negotiate something close to its worth in exchange.

    Does Cadillac really need to charge us more so they can give everyone who buys their vehicles an iPad?

  7. #22
    RippyPartsDept's Avatar
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    Re: Cadillas is taking heat over CUE

    i wonder why nobody talks about the natural voice recognition

    seems to me that there's no reason to touch the screen if it can understand anything you say
    (and therefore no reason to complain about how the screen is slow)
    Chris Heath (RippyPartsDept) is an ASE Certified GM Parts Consultant at Rippy Automotive
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  8. #23
    NJRonbo is offline Cadillac Owners Enthusiast
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    Re: Cadillas is taking heat over CUE

    Like to know how "real" that natural voice recognition is.

    Seems to me, that everything with voice recognition must have fixed commands.

    To go off script, and just say something somewhat relatable and expect CUE to work seems a bit far-fetched.

    However, I haven't tried it yet, so I don't know.

    Would love to hear from people that use CUE daily. Can you just say something like, "play xm radio channel 37" or "turn up passenger temperature to 75 degrees"?

  9. #24
    RippyPartsDept's Avatar
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    Re: Cadillas is taking heat over CUE

    have you ever used something like siri on an iPhone?
    Chris Heath (RippyPartsDept) is an ASE Certified GM Parts Consultant at Rippy Automotive
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  10. #25
    NJRonbo is offline Cadillac Owners Enthusiast
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    Re: Cadillas is taking heat over CUE

    Rippy,

    That's an excellent point, and I admit I am at a loss of argument on that.

    Siri is pretty darn good in deciphering off-the-cuff commands.

    Is CUE equally as good? I am just looking at some real-world feedback.

    Good response.

  11. #26
    RippyPartsDept's Avatar
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    Re: Cadillas is taking heat over CUE

    as far as I know CUE is basically like siri in how it recognizes voice and language

    ...

    maybe Marc or one of the others with a 2013 can comment
    Chris Heath (RippyPartsDept) is an ASE Certified GM Parts Consultant at Rippy Automotive
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  12. #27
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    Re: Cadillas is taking heat over CUE

    Yes RippyPartsDept gentleman above is correct... it reacts a lot like my SIRI on my iPhone and you can select a destination and or a station i.e. XM #16 by voice recognition.

    BTW: I located a PDF file for those that may want to read up on CUE and or look up a specefic section to better fimiliaze themselves with the operation of CUE.


    http://www.cadillac.com/content/dam/..._manual_v1.pdf

  13. #28
    NJRonbo is offline Cadillac Owners Enthusiast
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    Re: Cadillas is taking heat over CUE

    Marc,

    Thank you for that link. Already have that file saved and will look it over.

    I have the CUE iPad app which has helped out immensely. I set it on EXPERT mode (with goals) and I was amazed how easy it was to figure out how to use it with very little instruction. Mind you, I am an avid iPad and Android user and CUE incorporates a lot of the same intuitive menus and gestures into its platform.

    The elderly, however, will not find it easy. Spoke to an elderly couple who was in for service while I was negotiating a deal, and they said they found CUE very difficult to use.

  14. #29
    allgm's Avatar
    allgm is offline Cadillac Owners Fanatic
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    Re: Cadillas is taking heat over CUE

    January issue of Automobile magazine has a comparison test of CUE and 5 other infotainment systems.
    Myford touch ,Audi MMI touch , Toyota Entune, BMW iDrive, Hyundai Blue Link. Looks like they are all a work in process.

  15. #30
    inspectorudy is offline Cadillac Owners Enthusiast
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    Re: Cadillas is taking heat over CUE

    Oh No! I can just see the guy next to me at the red light arguing with his CUE over some personal issue! It's gotten bad enough in the men's room where it sounds like the guy in the next stall is talking to you but in reality is on his phone. Now it will appear that SRX drivers have lost their minds.

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