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**Cadillac User Experience (CUE)** Discussion, Cue Wishlist/Fix/Refinement thread in Item Specific Cadillac Discussion; I agree fully, I'm shocked that something of this nature got released and passed the expectations of the people connected ...
  1. #76
    bungee91 is offline Cadillac Owners Fanatic
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    Re: Cue Wishlist/Fix/Refinement thread

    I agree fully, I'm shocked that something of this nature got released and passed the expectations of the people connected with Cue.
    To me it makes the system overall seem bad, and it ultimately seems that the overall goal is to allow voice dictation to control or select everything media based even though doing so makes usability or the index time suffer tremendously.
    There is NO reason even in terms of CPU resources that the system needs to index every time at start up. How this is handled now just makes Cue seem slow, laggy, unusable, and overall kills the experience for the end user.
    There is some form of memory or HDD space on Cue as it's used for time shifting radio broadcasts, and also tagging music from XM stations. I would certainly be willing to give up some time shifting space (still haven't even used the function) for a local index. Let alone all of the Nuance voice libraries, map data, Gracenote indexing, etc... are all stored on Cue somewhere.

    There are many ways to accomplish this, GM if you're listening pick one!
    It has been suggested (for SD/USB drives) to monitor these ports for a short time after powering down Cue or opening/closing the door. If the device that was plugged in wasn't removed once you've exited the vehicle then it hasn't changed! Leave the index the same and play music! This is merely 1 way of accomplishing this, and this way wouldn't require writing to the customers USB/SD card.

    I will say this, and I mean it 100%!.. Other than a couple of unfortunate errors (power steering message, a charging/voltage problem, seat memory recall) Cue is the #1 problem with my ATS! It is the most frustrating part of the car and is seriously wrecking the overall great feel and drive-ability that the vehicle could be. It was marketed as revolutionary and had functions that I still to this day don't have (SMS being read to me, an App store, etc...) however even without the extra features the basic functionality is still flawed. Indexing is at the top of the list, followed by touch sensitivity and misplacement of touches vs on screen buttons (I'm told this is fixed), and still VERY laggy overall.

    I really hope GM's listening because CUE is the #1 reason I wouldn't recommend the ATS to someone else, period!.

  2. #77
    inspectorudy is offline Cadillac Owners Enthusiast
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    Re: Cue Wishlist/Fix/Refinement thread

    Bungee, I cannot agree with you more about the frustration of CUE. I truly believe that Cadillac needs to offer what Microsoft offers on Windows 8 and that is the ability to go back to an older format if the user wants it. On W8 you can go to W7 with the click of a button and still retain most of the benefits of W8. It would seem like a simple mod to the program could offer, on the big screen, a radio button, nav, media, phone and settings but leave the A/C controls fixed on the lower panel along with the CD player and give an electronically unsophisticated person a car with immediate and instantly understandable controls. I do not see this as a big cost item since all the ingredients are already there. I cannot imagine loaning my SRX to someone who has had no experience with this kind of system out of fear for their safety. Sure the basic car is there but just the A/C system alone is complex if one doesn't realize that the silver thingys do nothing and the control is actually above them. Maybe your team can kick this around to see if it is feasible and practicable to offer a format change. I fear that Cadillac's future is in danger if this system as it now stands is their future offering. You have to realize that the people on this forum are avid fans of the CUE system and we spend a lot more time with it than most car owners do so we are not the typical owners. Thanks again Codeman for you frequent replies to our questions.

  3. #78
    JWLaRue is offline Cadillac Owners Member
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    Re: Cue Wishlist/Fix/Refinement thread

    I'm thinking that whether or not indexing can be made to work faster or store an existing index, the system should prioritize certain functions like the phone at startup and let indexing run in the background.

    -Jeff

  4. #79
    kevinr is offline Cadillac Owners Member
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    Quote Originally Posted by JWLaRue
    I'm thinking that whether or not indexing can be made to work faster or store an existing index, the system should prioritize certain functions like the phone at startup and let indexing run in the background.

    -Jeff
    Or, as I posted earlier, disable it entirely. I recall Cody saying that indexing is for voice command prep. Voice command is redundant to on screen navigation. A very practical solution would be to simplify the on-screen music navigation (as would be warranted if considered the primary UI) and allow the user to turn off voice commands for music (and thereby reduce or eliminate time spent building redundant indices).

    I can't foresee any reason why that solution would be technically impractical.

  5. #80
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    Re: Cue Wishlist/Fix/Refinement thread

    Codeman71... I love the fact that someone from Cadillac actually looked at this. Thank so very much. I just picked up my cadillac from the Dealer for the second time that they've had it for a week addressing various issues and small items. I will put some time in this weekend and provide more precise information with specific examples. I work in the technology integration business personally and deal with similiar things daily. Everytime I have to fight with my developers when I call something a bug and they tell me that its a feature. Anyway, my point is that I love what you guys have done with the car; and cadillac in General providing CUE is a great addition; rough on the edges at first and personally I don't mind the small issues and bugs. I want to participate to help make a better product for everyone.

    Is there an submission method to report issues? or is it best to just stick to this forum?

    on some items the dealer is completely useless and this is annoying as our only point of contact official is to talk to the dealer. My issues with the car are not only CUE related, but for this thread I will stick to DIC and CUE related items only. When I report an issue the dealer says "weve looked at other XTS's on the lot and they all have this same thing, so therefore its not an issue".

    DAVe

  6. #81
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    Re: Cue Wishlist/Fix/Refinement thread

    Hi Dave,

    I'm very glad this forum is here for me to be able to interact with you guys! The CUE support phone number would be another way to report an issue, but then it has to go through a few other groups to actually get back to my team. So, this forum is the most direct way, although issues officially reported probably get higher priority and attention.

    I'm sorry to hear about the issues you're having with the vehicle itself and that the dealer isn't being very helpful. Hopefully they will become more knowledgeable about the vehicle as they see more and more of them.

    Thanks again for your patience and your support of Cadillac/GM!

    -Cody

  7. #82
    kevinr is offline Cadillac Owners Member
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    Quote Originally Posted by Denchikd

    Anyway, my point is that I love what you guys have done with the car; and cadillac in General providing CUE is a great addition; rough on the edges at first and personally I don't mind the small issues and bugs. I want to participate to help make a better product for everyone.



    DAVe

    My feeling as well. I would be happy to contribute to any process we follow to give Cody and his team the grassroots support for improving CUE.

    I, too deal with similar design issues professionally, and in my world, having an informed an active user base can sometimes be helpful in prioritization discussions.

  8. #83
    jreihsen is offline Cadillac Owners Member
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    Re: Cue Wishlist/Fix/Refinement thread

    Here's another indexing issue that I haven't found elsewhere in the CUE forum. I have a 4S running IOS6 and, after giving it time to index (~2 minutes) it seemed to have found all my music.
    I then tried the destination contact option in the navigation system. It found about 1/3 of the contact addresses that were in my phone. I checked to make sure that the missing addresses were iCloud and were not from one of my other iPhone contact lists (Outlook or GMail). I could not find a pattern to the missing contacts. This is somewhat trivial, but please add it to your list.

    Thanks
    Jim

  9. #84
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    Re: Cue Wishlist/Fix/Refinement thread

    Quote Originally Posted by kevinr View Post
    My feeling as well. I would be happy to contribute to any process we follow to give Cody and his team the grassroots support for improving CUE.

    I, too deal with similar design issues professionally, and in my world, having an informed an active user base can sometimes be helpful in prioritization discussions.
    Hello everyone,

    +1 Person from the CUE team paying attention to the comments of the forum. Cody, got me started on the forum and its been great to read the feedback that has been created so far. Even when it is sharp critique, we can use this as ammunition to start the dialogue for a change. As kevinr said, this is why we are here, and its great.

    I can promise you this; I'm not as cool as Cody. He has been apart of the CUE development since the beginning. He has a lot more of the inner working knowledge of the system and he just a wiz in general.
    I will however do what I can. I am generally not much of a forum, facebook or blogging type but I will pipe up and support ideas internally at GM that I see and hear.

    Thanks so much,

    -Mark

  10. #85
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    Re: Cue Wishlist/Fix/Refinement thread

    Chris Heath (RippyPartsDept) is an ASE Certified GM Parts Consultant at Rippy Automotive
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  11. #86
    NJRonbo is offline Cadillac Owners Enthusiast
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    Re: Cue Wishlist/Fix/Refinement thread

    UXMinion,

    Welcome.

    Perhaps you or someone from the CUE team can tell us how the update that was supposed to be available to us this month is going?

    I would like the ability to actually be able to place a phone call when I get in my vehicle.

    I'd also like the ability to use my iPod. Have had my vehicle for 2 months now and I can't use my iPod in the Cadillac because of the indexing issues.

    All this was "supposed" to be fixed in an update this month, but the month is now over.

  12. #87
    RippyPartsDept's Avatar
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    Re: Cue Wishlist/Fix/Refinement thread

    Quote Originally Posted by NJRonbo View Post
    All this was "supposed" to be fixed in an update this month, but the month is now over.
    don't take this the wrong way... i'm not trying to pick on you - but the opinion you're voicing is from disappointment of a deadline missed (and i understand that)
    but if codeman was never here on the forum, all we would have is owners complaining and not getting much info from their dealers (because we don't have much info)

    this is why GM (and other companies) doesn't like it when employees/people with inside info let it out in public (like codeman has been doing)
    it can cause this unnecessary disappointment

    their internal target for the update was this month
    codeman tells us to expect it
    all the owners get a bit upset when the date comes and goes
    but GM never had the update roll-out set in stone ... they just had an internal target
    it will roll-out when it's ready, which is a good thing... you don't want any problems with a software update of this magnatude
    (plus we're not talking about peoples home or work computer here)

    but just FYI we got our first notification (as a dealer) of this update and how it will be rolled-out
    it will roll-out slowly to make sure the dealer can provide the level of service that cadillac wants to provide and the owners expect
    you will get a notification from GM and/or your dealer when they are ready to schedule you in
    Chris Heath (RippyPartsDept) is an ASE Certified GM Parts Consultant at Rippy Automotive
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  13. #88
    inspectorudy is offline Cadillac Owners Enthusiast
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    Re: Cue Wishlist/Fix/Refinement thread

    I used my NAVIGATION CONTACT command today to check it out and got a mixed results. The first time I tried it after the CUE lady gave me the beep I got as far as her repeating "Say Navigation Contact" to which I replied "Home". She then went into a tutorial on how to say or enter navigation contacts including several examples. I tried once more with "Navigation Contact" to which she replied "Say contact name or address" and then I replied "Home'. She then told me to look at the screen on my right and confirm the contact was correct. I waited for the tone each time and used the exact words both times. There has to be an improvement or it will be like driving with a spouse with a bad attitude. I have learned to use the exact terms she uses to help cut down on the confusion factor. An example is when she asks "Correct"? I always say "Correct" instead of "Yes". It looks like she will teach us old folks how to speak or she'll make driving a living hell. BTW, Rippy is right about the update to our systems. If we had never known of the upcoming update then we would have just been p oed with no one to turn to. Codeman has done a good job of making us all feel that help was on the way even if the date was not certain. Our next level of angst will be AFTER the update when or if there are not the improvements we are all expecting. I am betting on somewhere in the middle of all the complaints that we have seen on this forum but nothing earth shattering.

  14. #89
    bungee91 is offline Cadillac Owners Fanatic
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    Re: Cue Wishlist/Fix/Refinement thread

    Quote Originally Posted by NJRonbo View Post
    UXMinion,
    Have had my vehicle for 2 months now and I can't use my iPod in the Cadillac because of the indexing issues.

    All this was "supposed" to be fixed in an update this month, but the month is now over.
    I haven't read a single reply regarding indexing that says that it's going to be better or "fixed", I love your optimism, but I'm just not drinking that kool-aid at this point in time.

  15. #90
    kevinr is offline Cadillac Owners Member
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    Quote Originally Posted by jreihsen
    It found about 1/3 of the contact addresses that were in my phone. I checked to make sure that the missing addresses were iCloud and were not from one of my other iPhone contact lists (Outlook or GMail). I could not find a pattern to the missing contacts. This is somewhat trivial, but please add it to your list.

    Thanks
    Jim
    Jim, I hope I'm not stating the obvious, but did u check the Bluetooth settings on your phone? iOS lets you choose which contacts sync.

    In Settings: Bluetooth, if u click on the triangle next to Cadillac CUE, you will see a Contacts sync setup screen. The bottom half of that screen allows you to set-up which Contacts *group* gets synced to your phone.

    If that set-up pointed to a group that was only a partial list of your contacts, it could result in the behavior you specified.

    This happened to me, in that for some reason, my phone was configured to sync with a contact group that I had started to set-up long ago, had not finished and so it had like six old contacts, none of which were useful.



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