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**Cadillac User Experience (CUE)** Discussion, Cue Wishlist/Fix/Refinement thread in Item Specific Cadillac Discussion; @ codeman71 Thanks for your post, it's great to hear that those who design and work on the system read ...
  1. #16
    CDN XTS is offline Cadillac Owners Fanatic
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    Re: Cue Wishlist/Fix/Refinement thread

    @ codeman71 Thanks for your post, it's great to hear that those who design and work on the system read this forum. I'm sure it is not easy to "please everyone". Never mind having to deal with an ever changing technical environment on an ongoing basis.

    You may wish to also read my request (rather long post) for some technical documentation in the threat http://www.cadillacforums.com/forums...-problems.html which, while not easy in every case, would assist both customers and GM personnel, be it at dealers or at Customer Support, as I found out that when asking questions at CDN Customer Support and at my dealer, regarding SD cards they didn't even know the various types available, never mind being able to tell me what is supported by the XTS. And based on various threats people had problems and there should be no need for "trial and error" by customers. The same when I asked about some phone issues. (don't have my XTS Platinum yet - tentative built date Jan 11, nor do I presently own a mobile phone but am in the process of buying one - of course I like a new model but one which works with CUE correctly)

  2. #17
    NJRonbo is offline Cadillac Owners Enthusiast
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    Re: Cue Wishlist/Fix/Refinement thread

    Codeman,

    I am very happy to see you here, and on behalf of everyone that owns a CUE system, it is my utmost hope that you will continue to stay here with us.

    I was having problems conversing with CUE representatives, but found out that it was due to a communication error involving a wrong email address. Recently I have been contacted by a Cue Supervisor and put back in touch with a rep that I had initially dealing with. So, I can say that it is possible to communicate.

    That being said, really need someone here first-hand to continue giving us updates and answering questions.

    I am very happy to see that the problems concerning iPod song limits is being addressed. I had no idea that CUE did not support iPods that had more than 4,000 songs on them. This is something that a CUE rep told me over the phone. That is unfortunate. While I realize there is only a small sect of the CUE customer base that have iPods with 7,000 songs on them, I still hope that a fix is truly on the way so that all my songs will be identified.

    Also, something very simple I would like to suggest....

    How difficult would it be for favorite radio stations that are put in the bookmarks to have the station ID automatically attached to them? I don't want XM 10 showing up in my favorites. Would rather have THE PULSE. Don't want 92.3 showing up. Would rather have K-ROCK (NYC area). I don't see why the station ID can't be pulled from the information that is already there into the favorites tab. What would be even cooler is to have the actual Sirius/XM station logos show up when you save them to favorites -- but I suppose that would be too much to ask.

    It just gets to be a pain-in-the-butt manually having to rename all my saved favorites.

  3. #18
    kevinr is offline Cadillac Owners Member
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    Quote Originally Posted by CDN XTS

    As to Outside Mirrors. Also, while the option to set one or the other or both to show the "curb" is great for parallel parking, I would like an "override" button/or voice command as when backing out in a parking lot or the garage, I like to see what's behind/close to (garage frame (*)) me (other than just the camera view and inside mirror), rather than the asphalt.
    Completely agree. In fact, I think MB and Audi have the right answer to this issue: the mirror only moves when in reverse *and* the mirror adjustment selector switch is switched to either left or right -- and the mirror that moves is the side that the switch is set to. Leave it in the 'off' position and neither mirror moves. Usually only one side of my car is near a curb; on the other side I need to see traffic. Not liking the 'both mirrors move' default.

    ----------

    Quote Originally Posted by danscrim

    * When cruise control is enabled it automatically takes up the right side on my DIC. That's fine. But when it is turned off... it should reset the view I had before I enabled cruise. So I usually have the average MPG there. Once cruise control is turned off (not just disengaged) It should go back to average MPG. Right now it just stays at "Cruise Set to OFF" and i have to change it back to average MPG.
    +1. Same behavior on my ATS. Annoying. If one *really* wanted to be elegant, the system would check to see if there is a blank screen on either side of the DIC, and put the cruise control info there; else put it in the right side. In either case driver pref state should be stored and restored.

    Also wish list of mine: give me different iconography preferences. The GM UI design team is in a no win situation -- I prefer very understated, preferably monochrome icons; others may like them as they are. To me some of the icons (fuel range, i'm talking to you) are unbecoming a luxury car. A nit, for sure -- but in this category, it's the details that count. Also, the understated simple icons tend to 'age' well; I'm betting most of these will look pretty dated in five years.

    Another wish list: give me an all-in-one trip panel (elapsed time, trip odometer, mpg and, say, clock time) all in one panel, I'll live with a smaller font than normal.

  4. #19
    LovemyATS is offline Cadillac Owners Member
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    Thanks for your participation on this board, codeman71. We really appreciate that you are taking the time to investigate our requests.

    You can add me to the list of those asking for an auto heated steering wheel to be paired with the remote start feature.
    CDN XTS and CDN XTS like this.

  5. #20
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    Re: Cue Wishlist/Fix/Refinement thread

    Hi NJRonbo,

    I love interacting with customers so I will try to participate here as much as my work schedule allows. I was involved on the Camaro forums after that launched and really enjoying helping customers out (and continue to do so when possible). So I will do my best to be here to answer questions and try to resolve any issues that you guys find.

    As for the 4,000 song limit, that is not entirely correct. There is a limitation with speech when you connect an iPod with more than 4,000 songs on it, and the system tells you this when you try to start a speech session. When you have fewer than 4,000 songs, you can simply say the song name after pressing the speech button and it will play it for you, but when you get more than 4,000 you first have to tell it that you want to play a song. Then it will come back and ask you what the song name is. It's a way to manage the memory load so the system is able to manage that many songs, contacts from your phone book, and so on. You can still ask for an artist or album at the first level, but for songs you just have to first tell it you want to listen to a song. But if you are not using speech, this should not be an issue.

    You may have posted this on another thread, but what is the problem that you are experiencing with not seeing all of your songs on your iPod? I'll try to check and see if there is some sort of other known issue that I'm not aware of (I am on the interface design team so I don't always know all of the technical details that are handled by other folks within GM).

    As far as the radio station favorite labels, this is something we had initially, but had to remove because of the potential for cutting off a station name in an inconvenient location. Because XM can rename any station at any time, we can never be sure where the label is going to be cut off, and we wouldn't want something offensive being displayed. One example could be Willie's Roadho. While you could guess what the name is supposed to be, to some customers this would be offensive and that's not something we'd like to have, so we had to pull the feature and just display the XM station number. For FM, we have a similar thing where some radio stations will actually use their station identification RDS letters to stream artist or song title information. So whatever the current tag for the station was at the time would be displayed, and that could potentially be an inaccurate representation of the station. So, we had to back off that as well and leave it up to the customer to rename to what they would like it to be.

    Thanks again for the feedback!

  6. #21
    NJRonbo is offline Cadillac Owners Enthusiast
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    Re: Cue Wishlist/Fix/Refinement thread

    You may have posted this on another thread, but what is the problem that you are experiencing with not seeing all of your songs on your iPod? I'll try to check and see if there is some sort of other known issue that I'm not aware of (I am on the interface design team so I don't always know all of the technical details that are handled by other folks within GM).
    The problem has nothing to do with not seeing all the songs on my iPod. CUE sees all of them, as far as I know.

    The problem is that with 7,000 songs in my library, CUE is not playing the correct song when selected. Though it properly indexes all the songs, it doesn't properly match song to the actual title.

    Never had this problem in my 2010 SRX without CUE.

    Another problem is the way CUE handles playlists. I could have a playlist called BEST OF THE '70s with hundreds of songs from multiple artists. Once I play a song by an artist, and return to the playlist afterwards, the playlist shrinks and only shows songs by that artist instead of showing the original list of songs by multiple artists. I don't understand why the CUE team decided to do that. Playlists are not all about artists. I want my entire playlist to be available at all times, not just a list of artists that I recently selected.

    So my question is this...

    Is CUE planning to fix the song matching problem with their next update? Will I be able to pick any song in my huge iPod library and expect that song to play?

    I know you originally stated that they were, but the follow-up seemed to suggest that perhaps you weren't certain what the issue actually was.

    Thank you for your continued assistance here.

  7. #22
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    Re: Cue Wishlist/Fix/Refinement thread

    I have experienced the exact same song matching issue in the car that I have been driving and it was also driving me up the wall. I filed a report and was told that it had been corrected. I just don't know when that particular fix will be rolled out to customers, but I have been assured it has been fixed.

    I haven't personally seen the playlist issue that you bring up, but I will check into that one as well to see if that has also been fixed. That is not intended behavior, so I'll check on it.

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    NJRonbo is offline Cadillac Owners Enthusiast
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    Re: Cue Wishlist/Fix/Refinement thread

    Would be very interested to see if you have the same issue with the shrinking playlist on your end.

    Please report back what you find.

  9. #24
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    Re: Cue Wishlist/Fix/Refinement thread

    Quote Originally Posted by nfavor View Post
    I'll admit it's not a common address but "48 East North Broadway, Columbus, Ohio" seems to be impossible for Cue to accurately understand. Cue broke it down into sections and still didn't come very close.
    I tested this address out and I have some information that may help when you run into issues like this. For streets like this that have both a prefix (East), and a suffix (St), you need to either user both when you say the name "48 East North Broadway Street Columbus Ohio", or leave both off "48 North Broadway Columbus Ohio". When I said the first way, it found it exactly, and when I said the second, it found two matches, 48 E North Broadway St, and 48 W North Broadway St. I then also tried "48 Broadway Columbus Ohio", and it found both of those matches as well as a few others.

    The way the data is entered into the system, you can say either the short or long version of a street, but doing something in between is going to give poor results. So if you happen to run into an issue like this where you can't get it to recognize a complicated street address, try just saying the core part of the street (East Broadway, or Broadway) and it should get it, or see if maybe there is a part of the street that maybe you are not saying, such as East, West, Rd, St, Ave, etc.

    I know this is not ideal but is unfortunately the way speech systems work. We are trying to split up the roads better so that it can be recognized in this way, but for right now, this is the trick that you can use to hopefully help get through the times when it doesn't work.
    CDN XTS and CDN XTS like this.

  10. #25
    Yplus is offline Cadillac Owners Fanatic
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    Re: Cue Wishlist/Fix/Refinement thread

    Quote Originally Posted by codeman71 View Post
    Hello folks. I am an engineer working on the Cadillac CUE system and I apologize for the trouble that you all are experiencing. A lot of the issues listed here are known and we have fixes on the way. I work in the navigation and phone areas and will talk to the audio folks about the other issues listed here.

    ...

    Yplus, Siri integration is something we're working on tighter integration for the future. It should work much better once that software update is available.
    ...


    Thanks everyone for the posts! I will try to check back on here when I get time to see what additional comments are posted. Please know that we are working very hard to improve CUE and take this feedback very seriously to prioritize our work and to make this the best system out there.

    Codeman,

    Thanks so much for posting! This makes me feel much better knowing there is some representation from the CUE team here. Just knowing that you've seen our list and have fixes coming is a relief to know about. Hopefully the Siri integration you are talking about will be sooner rather than later. I can volunteer as a beta tester!

  11. #26
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    Caddy Daddy.com is offline Cadillac Owners Member
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    Quote Originally Posted by codeman71
    Hello folks. I am an engineer working on the Cadillac CUE system and I apologize for the trouble that you all are experiencing. A lot of the issues listed here are known and we have fixes on the way. I work in the navigation and phone areas and will talk to the audio folks about the other issues listed here.

    nfavor, do you have any example addresses that you have found that do not work when entered into the CUE system? We are always making improvements to the address entry algorithm and if I can look up that specific address we will try to resolve that issue. For the media device sourcing issue, that is something we're working on to skip non-connected sources when pressing the Media button. That should make things a little bit easier. I'll take a look at that address to see why it isn't working by voice. About the screen not returning to navigation, that is something we are working on and should be fixed soon in a coming update. For the voice prompts, try pushing the speech recognition button while she is speaking to skip ahead to the beep so you can say your command quicker. For the confirmation of a single match, that is something that we've gone back and forth on and we wanted to lean more toward making sure it was correct if we aren't sure we understood correctly. We are looking at a feature of allowing you to customize if the system would confirm those types of commands or not, so stay tuned. For having to hit Go on the second screen, this was also another choice made by our team because someone may just be looking at a map of the location, or what time they might get there, or how far away it is without actually wanting to start route guidance. We are looking at ways at improving this flow to satisfy both types of usages, but thanks for the feedback. It's good to know what people are expecting.

    NJRonbo, all of those issues look to be ones that have also been identified and have fixes on the way, so please be patient with us while we get that corrected. I know those are really annoying as I've experienced them myself as well.

    bungee91, we are working on skipping audio sources that you don't have anything connected to, so that should simplify things a bit. The road construction advisories is also on the list of things for us to fix very soon. Sorry about that annoyance. For the voice commands, you can also skip ahead any prompt by pushing the speech recognition button on the steering wheel. This will interrupt her speaking and will play the beep. I have come to use this quite a bit when I want to speed things up as well and it works nicely once you know that feature is there.

    Yplus, Siri integration is something we're working on tighter integration for the future. It should work much better once that software update is available.

    Denchikd, the phone issues you've listed I haven't noticed. I'll take a look into these further. The photo for a contact only works if the phone supports transferring this image over Bluetooth. As far as I know, Android may be the only device that supports this currently. The Pandora up/down steering wheel buttons are being worked on. It looks like Pandora was inadvertently classified as a Radio source, so it is being treated like a radio preset, but it really should be more like a media source where it would skip to the next song when you press it. That fix is coming. I'm a bit curious about the weather radar comment you made. We tried to use the same colors that many websites use such as weather.com for their radar where Green, Yellow, Red are for different levels of rain, pink is a rain/snow mix, and blue is for snow. So if there was rain forecast for your area, it should have showed up green, yellow, or red depending on the severity of rain. For the additional information in the DIC, many of those should be available to you, but have been turned off by default. If you go into the Settings in the DIC, select Info Pages, and then check the ones you would like to see or uncheck the ones you would like to hide. We found that many customers only used a few of those info pages so we tried to simplify it for most people but wanted to allow users to access the information if they wanted to. For the suggestions, I'll see if we have a chance to incorporate some in our future software updates. Thanks for the suggestions!

    danscrim, the issue you described was an intentional decision made by our team because we wanted to allow for a driver and a passenger to not be forced to be looking at the same information when a music selection was made from one display. However, I can see the scenario you describe and I will bring it up to see if this is something we might change in a future update. I will check into they cruise control observation. I haven't seen that happen in the vehicle that I have been driving so this may have already been fixed in a software update that will be released soon. I also think the phone favorites are more reliably working in the next update so hopefully that gets resolved as well.
    Ed a call
    Thanks everyone for the posts! I will try to check back on here when I get time to see what additional comments are posted. Please know that we are working very hard to improve CUE and take this feedback very seriously to prioritize our work and to make this the best system out there.
    Great to have you on board. I would.like the screen go back to the function It was on before I placed a call. Example: I'm listening to XM Watercolors before call then it should go back when call is done. Does the CUE have anything to do with the remote start? If so I programmed it to heat seats and that does not work. Have not tried the same for cool seats. Thank you, Caddy Daddy

  12. #27
    Runch Machine is offline Banned
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    Re: Cue Wishlist/Fix/Refinement thread

    Just picked up an XTS last week. Love the CUE system but very frusterated by the long time it takes to index the SD card. I did find that if you use a faster SD card it helps a little. I was using a class 6 and switched to a class 10, but it can take 20 minutes to index and that is longer than most of my trips. As others have said, there is no reason to index each time the car is started. Index once and save the data. I have about 1800 songs on the SD Card. I'm impressed that Cadillac has a representative participating here. Can you please address the indexing concern?

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    Runch Machine is offline Banned
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    Re: Cue Wishlist/Fix/Refinement thread

    More suggestions: Some background first, my wife got a 2013 SRX about 2 months ago. After using it on weekends I decided to replace my 2003 DTS and got the XTS. Awesome car. It's fun having two cars that have the almosts the same features. Here are our suggestions:
    1. There is an option to set maximum fan speed for the auto mode. Also have an option for which vents the air blows out of. Now when heat is on, it only comes out of the floor vents. Both of us like to have the air come out of the dash vents and the floor vents at the same time. Allow an option of floor vents, dash vents or both in the settings menu.

    2. When you change the fan speed using the buttons under the screen, the screen changes to the climate control screen. This is nice but it only stays up for a couple of seconds. It would be nice if it stayed up for 5 seconds so one has a chance to change other settings, such as which vents air comes out of.

    3. Instead of just having a media button on the screen which you press to toggel between USB, CD, Aux Input, Ipod, USB card, etc, put individual icons on the screen so one can press the audio sources one wants. That way users can put the less used inputs, such as AUX, on less used screens. I like having CD, USB and SD card access, it's time consuming to toggel though them. Also consider having separate icons for AM, FM and XM. That one is less imporant since you can mix radio stations on the favorites bar from all three bands.

  14. #29
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    Re: Cue Wishlist/Fix/Refinement thread

    Caddy Daddy, we are working on that bug that the screen doesn't return to the previous screen after the call is completed. Should be fixed soon.

    For remote start, CUE is not a part of what gets controlled. That is handled by other modules in the vehicle.

    ----------

    Hi Runch, wow that's awesome that you've got two CUE vehicles in your stable. Thanks so much for your support!

    The climate functions and settings are handled with a separate group within GM. However, I think you could probably get almost what you are looking for by changing the vent setting in the Climate application. When you change where the air comes out, it will disable full auto control, but the system will still manage the air temperature and fan speed automatically. So if you set this, you probably wouldn't need to adjust anything else.

    That timer is a difficult one to set. Because it is a fairly large popup, it may annoy people if it is left up too long covering up other controls when they don't want to interact with that status view. But others that do want to interact with it, yes it can be a little short to make the setting you are looking for. If the climate application is something you would like to open fairly often, you may want to put that application in your application tray along the top of your screen (it should have been there by default) or else save the climate application to a favorite along the bottom of the screen so you can open it more easily than having to go to the home screen first. Just a couple of suggestions anyway.

    For audio sourcing, we will eventually be skipping inputs that aren't connected, so this will cut the number of button presses down quite a bit when switching between the different sources.

  15. #30
    lurshy is offline Cadillac Owners Member
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    Re: Cue Wishlist/Fix/Refinement thread

    Ergonomically, physical buttons and screen is pretty far from the driver, and can be arranged better. Note, I am 6'3 and have my seat back a bit.

    e.g. The home button is commonly used but is the button furtherst physically (top Right) from the driver. The power button (Top Left) is closer, but how often if ever do you turn off the system???

    Instead of using a home button and then going to an icon, there are usually some mini-icons at the top of the center touch screen again, these are far away physically, having these icons vertically down the left side of the touch screen would bring them much closer to the driver.

    Having scroll / select controls on the steering wheel or center console would be much better still. I like the controls for the DIC, having them control the main screen choices as well may be less distracting....

    Also: while I understand some items like return to previous screen after phone call being are being addressed there appears to be some flakiness on some of the features.

    e.g. Although I have the system set to short voice prompts, there does not appear to be a prompt length change.
    Also, I have the heated seats on remote start set, but they do not turn on when remote starting (even if they had been on prior to the car being turned off). Also would love to have the heating steering wheel come on automatically with this option. Other features (like memory seat behavior and exit seat setting seemed to take a few tries before beginning to work, so could be true with the above nit picks.

    I took delivery on 1/2/13 and overall love the car, the ride and its features. just pointing out some nitty / flakey items.

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