I have a question. This is my first GM product, and I dropped my STS-V off for warranty work because the rear LED brake light is burned out, the power steering pump is whining, and the cats have a bad odor after the car is run for a while.
The dealership called me back and said that I would have to pay a $200 diagnostic fee to have these items looked at. If they turn out to be covered, some or all of that fee will go away. Is this normal, or should I find a different dealer. The fee breaks down to $40 to diagnose a bad break light, $50 to diagnose the catalytic converter, and $100 to diagnose the power steering pump. I wouldn't pay an independent repair shop that much for what I consider to be pretty basic diagnostics, but I feel like I am stuck with the CPO taking it to the dealership.
I just want to know if this type of diagnostic fee is normal, or if I should find a different GM dealership.
Brian, I just wanted to let you know I'm available if you would like me to contact your dealership to follow up on your concerns or locate alternative dealers in your area. Email me anytime at Katie_Lucille@gmexpert.com, and I can investigate!
thanks for the replies. It's there for now so I'll let the conclusion of this experience determine if I work with that dealership again or not.
Katie, I sent you two emails today, let me know if you received them.
Thank you for your prompt response, Brian! I received your emails and am going through my email queue today; I'll be sure to reply by tomorrow morning (12/19) at the latest.