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Originally Posted by CIWS  This seem unusual to you ? The car is covered by the factory warranty, all covered parts, until it expires. That is regardless of anything replaced during that period be it your fuel pump, battery, or entire engine. This is nothing new or different than anyone else out there. Part of the reason you see folks try and take their cars back to get any problems addressed right before the warranty goes out, because once it does, that's it. ..... . |
I probably should keep my mouth shut sometimes but ahh what the heck..
It pays to build a good relationship with your selling and/or servicing dealer. *Especially* when it comes to "goodwill" work for those folks out of warranty. For example, some dealers have the ability to do an additional 2/24 on those cars with 3/36 warranties without having to ask *anyone* to authorize it. This also coincides with GM's Empowerment Levels that dealerships have. My servicing dealer has the ability to pull the trigger on 10/100,000 -- yes, 10 years 100k without asking anyone; and a worst case scenario if its a huge repair bill and over that split the cost. Again, this has to do with the reputation of a dealer with GM. I would give mine a 10+ on service and , starting with the owner all the way down the chain.
Side note and for example, my WS6 is now 9 years old, I'm the original owner and the rear end has been whining on it for a while (the rear window is just like a huge amplifier for that diff noise) and of course my GMPP has been up since '06. It took some patience and writing to GM, but they agreed to replace the ring and pinion and carrier bearings and would cover 50%. Did i taunt the fact my immediately family has purchased and paid cash for over 200k of GM vehicles since 2000 -- yep sure did and they blatantly told me that since I had been a loyal customer was one of their primary reasons for even considering it, and I got a speech even from somebody in their business management about how as long as he was there he had never heard of such being authorized..
Point at hand, I was patient, wrote to Pontiac Corporate, GM and Pontiac CaC and got some attention. In this technology era it still pays just to sit down and put it on paper sometimes --
